Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Log repair jobs, handle customer enquiries, and manage paperwork for invoicing.
- Company: Join the JLA group, a leader in DC products with a supportive team.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be part of a dynamic team making a real difference in customer service.
- Qualifications: Strong communication skills and a knack for problem-solving.
- Other info: Enjoy a collaborative environment with room for personal development.
The predicted salary is between 30000 - 42000 £ per year.
This role is part of JLA group - DC products. Overall purpose of the role: Logging repair and services jobs for engineer visits, and dealing with service and repair related customer enquiries. You will also be expected to retrieve Engineer job sheets and prepare paperwork to enable invoicing. Ensure repair and installation jobs are carried out within our agreed timeframes and liaise with engineering companies and customers to update them.
Key Responsibilities
- Triage style approach for incoming calls from customers with repair requests
- Deal with incoming Engineer calls to fault find and resolve issues whilst they are on site
- Escalate repair requests to or network of subcontractors and deal with the paperwork and invoices from them, checking for accuracy and time on site etc.
- Keep customers updated
- Keep the database updated
Skills And Attributes
- Able to work well as part of a team
- Excellent fault-finding skills and an analytical mindset
- Applies previous work experience and logic to the role
- Ability to work accurately and methodically
- Good numeracy and IT skills
- Good communication skills
- Ability to plan and organise workload
- Ability to accurately complete paperwork and count stock items
- An understanding of health and safety requirements
- Flexible approach to duties and tasks
- Good understanding of customer deliverables and the impact of failure/cost of poor quality
- Enjoys contributing to the team and works well individually
- Optimistic and open to change
Service Administrator DC employer: JLA Group
Contact Detail:
JLA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator DC
✨Tip Number 1
Get to know the company! Research JLA group and their DC products. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with customers and engineers, being able to clearly articulate your thoughts is key. Try role-playing scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed workloads or dealt with multiple tasks in the past. This will demonstrate your ability to keep everything running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at JLA group.
We think you need these skills to ace Service Administrator DC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the Service Administrator role. We want to see how your previous work experience relates to logging repair jobs and handling customer enquiries.
Show Off Your Communication Skills: Since you'll be dealing with customers and engineers, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can keep everyone updated effectively.
Be Detail-Oriented: Accuracy is key in this role, especially when it comes to paperwork and invoicing. Make sure your application reflects your ability to work methodically and pay attention to detail. We love candidates who can spot errors before they become issues!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at JLA Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Administrator DC. Familiarise yourself with logging repair jobs, handling customer enquiries, and liaising with engineers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves dealing with customers and engineers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially when resolving issues or updating clients. This will demonstrate your ability to keep everyone in the loop.
✨Demonstrate Your Analytical Mindset
Be ready to discuss your fault-finding skills and how you've approached problem-solving in the past. Think of specific scenarios where you used logic and previous experience to resolve issues. This will highlight your analytical abilities, which are crucial for this position.
✨Prepare for Teamwork Questions
As teamwork is essential in this role, think of examples where you've successfully collaborated with others. Be prepared to discuss how you contribute to a team and adapt to changes. This will show that you’re not just a lone wolf but someone who thrives in a collaborative environment.
