JLA Group is seeking a Customer Relationship Manager to own the customer experience and relationship, acting as the primary contact and guiding complex resolutions across functions. You’ll help strengthen retention, protect cash collection, and translate customer insight into preventative actions.
Join a role that partners with Sales, Credit Control, Care Advisors, Resolution Experts, and Account Managers to deliver professional outcomes and continuous improvement in customer success.
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Strategic Customer Success & Resolution Lead in Ripponden employer: JLA Group
At JLA, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. Our comprehensive benefits package includes access to mental health support, fitness facilities, and flexible working options, ensuring a healthy work-life balance. As a Customer Relationship Manager, you'll play a vital role in enhancing customer experiences while enjoying opportunities for career development and recognition within a collaborative team environment.
