Learning and Development Manager - Sales in Ripponden

About our business

JLA is a mission critical infrastructure solutions business offering services related to Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working daily with customers.

Role overview

You will be responsible for the learning pathways of the organisation, with a focus on the Sales Teams. JLA has a large Sales Team and this role will involve developing and implementing an engaging and robust set of training materials for the Sales Team, whilst working closely with the Sales Leaders to realise the potential of the team. You will also support the business in delivering training on the “JLA Way of Management”, and identifying skills gaps and training priorities for other customer-focussed teams such as Customer Services, Planning and Dispatch and Credit Control. Using traditional classroom, virtual and online training methods to ensure the correct delivery methods are applied and reinforcement is in place.

Key tasks

• Responsible for the design, delivery, assessment and evaluation of all training and development activity for the company’s staff.
• Conduct training needs analysis to identify skill and knowledge gaps across a cultural and geographical diverse organisation.
• Design and deliver engaging sales training programmes (virtual, in-person, blended), including:

• Sales onboarding
• Product and solution training
• Consultative and value-based selling
• Objection handling and negotiation
• Sales leadership and coaching capability

Experience, Knowledge and Skills

• Proven experience in Learning & Development, with a strong emphasis on sales training or commercial capability.
• Solid understanding of modern sales methodologies (e.g. consultative selling, challenger, solution selling).
• Experience designing and delivering training for sales professionals at multiple levels.
• Strong facilitation, coaching, and stakeholder management skills.
• Ability to link learning activity to measurable commercial outcomes.
• Experience working closely with Sales Enablement or Sales Operations functions.
• Knowledge of CRM systems (e.g. PIV) and sales performance analytics.
• CIPD, L&D or coaching qualification.
• Experience in fast-paced, growth-oriented or B2B environments.

Personal qualities

• You will be highly Performance driven and be able to focus where the primary goal is to drive opportunity growth within the teams.
• You will be highly resilient and able to operate successfully in a fast-paced environment, with ability to drive business results.
• Action orientated, Down-to-earth, energetic, pragmatic, collaborative and willing to “roll up your sleeves” displaying a ‘show them how to do it’ style when required.
• Highly organised with strong project management skills.
• You will be able to manage and build relationships effectively across multiple departments whilst maintaining a sales focus and become a key stakeholder for business deliverables.

When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!