JLA Group is seeking a Customer Relationship Manager to own the end-to-end customer experience. You will act as the primary contact, coordinating across Operations, Finance, Sales and support functions to resolve complex issues with transparent communication.
Responsibilities include driving root-cause analyses, supporting retention and renewal activity, and promoting customer adoption through digital enablement while maintaining high governance and data integrity.
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Customer Experience & Resolution Lead in Ripponden employer: JLA Group
At JLA, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. Our comprehensive benefits package includes access to mental health support, fitness facilities, and flexible working options, ensuring a healthy work-life balance. As a Customer Relationship Manager, you'll play a vital role in enhancing customer experiences while enjoying opportunities for career development and recognition within a collaborative team environment.
