Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our vibrant team to handle customer queries and ensure satisfaction.
- Company: Proton (Southern) Ltd has over 50 years of experience in commercial dishwasher services.
- Benefits: Enjoy a competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Be part of a dynamic team focused on delivering exceptional customer experiences.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Located in Southampton, this is a full-time, permanent role with a friendly atmosphere.
The predicted salary is between 18000 - 25000 £ per year.
Location: Southampton
Salary: Up to £25k
Vacancy Type: Permanent/Full Time
About our business
Proton (Southern) Ltd has been established for over 50 years and are located in central Southampton. We are recognised specialists in the supply, service and repair of commercial glasswashers and dishwashers. We provide rapid and competitively priced service and maintenance using our network of skilled engineers and have a busy service and parts department.
Role overview
We are looking for a customer focused individual to join our Service and Parts team. Working as a part of a vibrant and energetic team, your role is to handle our customer queries, take ownership of the situation and demonstrate real empathy to provide a resolution to the customer’s satisfaction. We are looking for a professional and enthusiastic individual with previous experience in customer service. The ability to work in a fast-paced environment and desire to deliver a great customer experience is essential.
Key tasks:
- Handling Customer Queries in a polite and professional manner
- Logging jobs and booking engineer visits
- Updating relevant customer portals
- Generating and submitting repair quotes when required
- Supporting parts department
- Liaising with internal departments to resolve customer queries
- Achieving customer and business KPIs
- Updating customer online portals
Knowledge and Skills (what you know and what you can do)
Essential:
- Ability to provide outstanding levels of customer service
- Good organisational skills
- Good knowledge of the English language, both written and verbal
Desirable:
- Good level of computer literacy including Microsoft
- Excellent writing skills with the ability to use clear, concise language specific for the purpose and audience
Experience (what you have done)
Essential:
- Demonstrated ability to provide outstanding customer service
- Experience of working in a busy team; driven to achieve personal, team, and business goals
- Demonstrated experience of taking ownership of customer queries
Desirable:
- Previous experience of working in a high volume customer helpdesk capacity
Personal qualities (the way you think and act)
Essential:
- Aptitude for quickly building rapport with our customers by showing patience, empathy and understanding
- Strong team player
- Confidence and eagerness to own and resolve issues by showing initiative and willingness to learn
Contact Detail:
JLA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts and Service Coordinator
✨Tip Number 1
Familiarise yourself with the products and services offered by Proton (Southern) Ltd. Understanding their commercial glasswashers and dishwashers will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience in conversations. Be ready to share specific examples of how you've successfully resolved customer queries in the past, as this will showcase your ability to handle similar situations at Proton.
✨Tip Number 3
Prepare to discuss your organisational skills and how you manage multiple tasks in a fast-paced environment. Think of instances where you've juggled various responsibilities while maintaining high levels of customer satisfaction.
✨Tip Number 4
Show your enthusiasm for teamwork. Be ready to explain how you contribute to a team dynamic and support your colleagues, as this is crucial for the vibrant and energetic atmosphere at Proton.
We think you need these skills to ace Parts and Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the role of Parts and Service Coordinator. Use specific examples to demonstrate your ability to handle customer queries and work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention your previous experience in customer service and how it has prepared you for this role. Be sure to express your understanding of the importance of empathy and resolution in customer interactions.
Highlight Relevant Skills: In your application, emphasise your organisational skills and computer literacy, particularly with Microsoft applications. Mention any experience you have with logging jobs, booking visits, or generating quotes, as these are key tasks for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. Clear and concise language is essential, especially since the role requires excellent writing skills.
How to prepare for a job interview at JLA Group
✨Showcase Your Customer Service Skills
Since the role requires outstanding customer service, be prepared to share specific examples from your past experiences. Highlight situations where you successfully resolved customer issues and how you demonstrated empathy and understanding.
✨Demonstrate Organisational Skills
The ability to manage multiple tasks is crucial in this fast-paced environment. Discuss how you prioritise tasks and manage your time effectively, perhaps by sharing a story about a busy day at work where you successfully juggled various responsibilities.
✨Familiarise Yourself with the Company
Research Proton (Southern) Ltd and understand their services, especially regarding commercial glasswashers and dishwashers. This knowledge will help you answer questions more confidently and show your genuine interest in the company.
✨Prepare for Teamwork Questions
As a strong team player is essential for this role, think of examples that demonstrate your ability to work well within a team. Be ready to discuss how you contribute to team goals and support your colleagues in achieving success.
