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- Tasks: Support the sales team by creating opportunities and managing customer records.
- Company: Join JLA, a leader in providing essential services to various sectors for over 50 years.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Why this job: Be part of a dynamic team that enhances customer experiences and drives sales success.
- Qualifications: Strong communication skills and a willingness to learn are essential.
- Other info: Fast-paced role with opportunities for growth and collaboration across departments.
The predicted salary is between 30000 - 42000 £ per year.
JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services support customers with Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company offers a total care package that allows customers a single monthly payment to receive brand new equipment with maintenance costs included.
Provides a critical level of support between JLA business functions and the respective Sales Team. The objective is to liberate Sales time and improve operations efficiency within JLA to deliver a better customer experience and more reliable insights to report on.
Principal Accountabilities- Responsible for creation of sales opportunities within the CRM following successfully attended appointments across the SME sales teams.
- Work with Sales staff to ensure that Customer records (master data), appointments, outcomes and opportunity pipeline are accurate (using Pivotal, DocuSign and other technologies within JLA).
- Support creation of sales proposals to optimise field sales time and selling opportunities.
- Periodically liaise with the installation team to check on progress of scopes and pricing.
- Resolve sales specific queries to support Sales teams.
- Navigate the pricing lists for Total Care & Machine sales, inputting figures to calculate a pricing model where required.
- Work with Sales to organise contract management (via DocuSign).
- Support and where appropriate challenge RSMs to ensure that the sales pipeline is maintained and the demand forecast is accurate.
- This is a varied, fast paced role so we are looking for someone who can adapt quickly to an ever changing environment and take on new tasks with ease.
- The role involves liaison and collaboration with multiple business functions within JLA but predominantly sales.
- Confidence communicating with colleagues and customers verbally and in writing.
- Working with ambiguity and conflicting information and/or priorities.
- Excellent Communication Skills written and verbal.
- Ability to work as part of a team.
- Attention to detail.
- Knowledge of all Microsoft office applications.
- Knowledge of Pivotal, SMART and some knowledge of IFS.
- Ideally you will have experience working with sales but not essential, as hunger to learn will provide the experience needed to be able to review and flag areas of concern to the key stakeholders.
- Strong administration skills.
- Excellent attention to detail.
- Good understanding of JLA's operational processes.
- You will need to be assertive in order to meet planned deadlines and sales demands.
- Malleable and willing to learn.
- Ability to speak with demanding and extroverted personality types taking a balanced view on feedback.
- Ability to take dynamic instruction based on business priorities.
Sales Support Specialist in Manchester employer: JLA Group
Contact Detail:
JLA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Specialist in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at JLA on LinkedIn or through mutual connections. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching JLA's services and recent news. We want to show that we’re genuinely interested and ready to contribute to their mission of providing top-notch support across various sectors.
✨Tip Number 3
Practice common interview questions, especially those related to sales support and teamwork. We need to demonstrate our communication skills and ability to adapt in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Sales Support Specialist in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sales Support Specialist role. Highlight your relevant skills and experiences that align with what we’re looking for, especially in communication and teamwork.
Show Off Your Attention to Detail: Since this role requires a keen eye for detail, be sure to proofread your application. A well-structured and error-free submission will show us you can handle the responsibilities of the job.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and get straight to the point about why you’d be a great fit for the team. We appreciate brevity and clarity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at JLA Group
✨Know Your Stuff
Before the interview, make sure you understand JLA's services and how they support various sectors. Familiarise yourself with their total care package and think about how your role as a Sales Support Specialist can enhance customer experience.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations or when liaising with different teams.
✨Be Ready to Adapt
This position requires someone who can thrive in a fast-paced environment. Think of instances where you've had to adapt quickly to changes or new tasks, and be prepared to discuss these during the interview.
✨Demonstrate Attention to Detail
Attention to detail is crucial for maintaining accurate records and supporting sales proposals. Bring examples of how you've ensured accuracy in your previous work, whether through meticulous data entry or thorough documentation.
