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- Tasks: Ensure data accuracy and integrity while supporting the Credit Control function.
- Company: Join JLA, a leader in mission-critical infrastructure solutions.
- Benefits: Enjoy 25 days annual leave, wellness support, and a free onsite gym.
- Why this job: Make a real impact by managing customer data and enhancing service delivery.
- Qualifications: Attention to detail and strong organisational skills are essential.
- Other info: Great career growth opportunities and a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working daily with customers.
When you join the JLA family, you will gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life’s challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.
To offer financial support, we provide life assurance coverage, company sick pay, and a company pension scheme, along with a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We pride ourselves on offering a healthy work-life balance and believe it is important to have time away to recharge, which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We are dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!
Role Overview
As a Data Quality Coordinator, you will provide critical support to the Credit Control function and manage customer data ensuring data accuracy and integrity across various systems.
- Creation, packing and posting customer letters (invoices, statements, reminder letters etc)
- Collating and validating customer data, ensuring data accuracy and compliance with company policies and procedures
- Setting up new customer accounts and related sites, amending existing customer records ensuring correct billing and efficient operational service
- Analysing data across all internal systems to ensure customer data integrity
- Identification and communication of changes that need to be facilitated
- Key point of contact for customer related queries
- Assisting with data cleanse tasks
- Supporting Direct Debit related daily tasks
Service Delivery
Demonstrate an understanding of what service delivery excellence is for your role. Ensuring you set a culture of excellent customer service ensuring the basics are right every time and lead a team where service is central to good performance. Work collaboratively with teams in Operations to ensure that sales and service SLAs are delivered.
Managing Risk
Awareness of your operational and regulation risks which may impact on your role. Responsibility for reporting to your line manager any risk which may impact the business.
Managing Health & Safety
Ensuring you deliver your role within the Compliance framework set.
Data Quality Coordinator in Manchester employer: JLA Group
Contact Detail:
JLA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Quality Coordinator in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching JLA and understanding their mission. Tailor your answers to show how your skills as a Data Quality Coordinator align with their values and needs. We want to see that you’re genuinely interested!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Data Quality Coordinator in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Data Quality Coordinator role. Highlight relevant experience and skills that match the job description, especially around data accuracy and customer service. We want to see how you can contribute to our mission at JLA!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our values at JLA. Keep it concise but engaging – we love a good story!
Showcase Your Attention to Detail: As a Data Quality Coordinator, attention to detail is key. In your application, make sure to demonstrate this skill by avoiding typos and formatting errors. A polished application shows us you care about quality!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at JLA Group
✨Know Your Data
As a Data Quality Coordinator, it's crucial to understand the importance of data accuracy and integrity. Brush up on your knowledge of data management principles and be ready to discuss how you've ensured data quality in previous roles.
✨Showcase Your Customer Service Skills
Since this role involves being a key point of contact for customer queries, prepare examples that highlight your customer service experience. Think about times when you resolved issues or improved customer satisfaction, and be ready to share those stories.
✨Understand Compliance and Risk Management
Familiarise yourself with compliance frameworks and risk management practices relevant to data handling. Be prepared to discuss how you would identify and report risks in your role, as this shows your awareness of operational responsibilities.
✨Demonstrate Team Collaboration
This position requires working closely with various teams. Prepare to talk about your experience in collaborative environments and how you’ve contributed to achieving shared goals. Highlight any specific projects where teamwork was essential to success.
