JLA Group is seeking a Customer Relationship Manager to own the customer experience across complex, high-impact cases. You will act as the primary contact, coordinate resolution across multiple functions and drive learning from issues to prevent recurrence.
The role collaborates with Sales, Credit Control, Care Advisors, Resolution Experts, and Account Managers to deliver professional outcomes and protect cash collection. A strong focus on retention and customer enablement is required.
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Strategic Customer Experience & Resolution Lead in Leeds employer: JLA Group
At JLA, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. Our comprehensive benefits package includes access to mental health support, fitness facilities, and flexible working options, ensuring a healthy work-life balance. As a Customer Relationship Manager, you'll play a vital role in enhancing customer experiences while enjoying opportunities for career development and recognition within a collaborative team environment.
