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- Tasks: Join our energetic team as an Installation Engineer, installing laundry and catering equipment.
- Company: JLA is a leading provider of innovative solutions in laundry, catering, and more since 1973.
- Benefits: Enjoy competitive pay up to £37K, flexible hours, and a dynamic work environment.
- Why this job: Be part of a fast-paced, customer-focused team making a real impact in various industries.
- Qualifications: You need a full driving licence and qualifications in Gas Safe and electrical installation.
- Other info: Field-based role with regular DBS checks; perfect for those who love variety and problem-solving.
The predicted salary is between 30000 - 37000 £ per year.
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Location Scotland, Gloucester, LSE Salary Up to £37K dependant on qualifications Vacancy Type Permanent/Part Time Job Profile Job Description
About our business
The JLA story began in 1973 when we started out as a family run commercial laundry business; we’ve experienced rapid growth since and we’re now market leaders, providing laundry, catering, heating, fire safety, infection control, and air conditioning solutions.
JLA is a thriving place to work; it’dynamic, fast paced and full of variety. With constant innovation in our products as well as constant investment in our workplace and employees, JLA is an exciting place to be.
Role overview
The role of an Installation Engineer plays a key part in a busy, energetic, customer facing team, which is crucial to the business and its on-going successes. Engineers visit a variety of customer premises; from care homes to hotels, restaurants, schools, government buildings and corporate clients. As such, Engineers are field-based and DBS checks are regularly carried out.
Service Delivery
• Maintain our reputation within the industry by demonstrating excellent customer service practices, acting responsively to the needs of the customer with the aim of delivering customer satisfaction
• Manage on-site customer queries in a fair and courteous manner
• Clean equipment and the immediate vicinity of the machine after completion of site work, leaving the site well-presented
• Handle any challenging situations with customers in a professional and courteous manner at all times.
• Be responsive and cooperative and achieve the required tasks set
Managing Health & Safety
• To carry out all activities with proper regard for personal safety and the safety of colleagues and customers by ensuring adherence and reasonable care of H&S regulations and procedures at all times
• Report identified risks in line with H&S procedures
• Attend H&S training and briefings on a regular basis
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the position.
Knowledge and Skills (what you know and what you can do)
Essential –
• Skilled in installing laundry and catering equipment
• Knowledge of electrical and plumbing work
• Proficient level of computer skills
• Good knowledge of the English language, both written and verbal
Experience (what you have done)
Essential –
• Experience of working in a customer-facing role
• Experience in a field based role
Desirable –
• Experience of managing challenging situations in a customer-facing role
• Experience of identifying selling opportunities in order to generate sales leads
Personal qualities (the way you think and act)
Essential –
• Aptitude for practical work
• Good attention to detail
• Talent for solving problems
• Good communication and customer service skills
• Resourceful, with the ability to work independently
• Good time management skills
• Flexibility in support of the customer and business needs
Qualifications
Essential –
• Full driving license
• Recognised qualification in a Gas Safe environment.
• Recognised qualification Electrical installation
Desirable –
• Gas Safe registered
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Installation Engineer x 3 employer: JLA Group
Contact Detail:
JLA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installation Engineer x 3
✨Tip Number 1
Familiarise yourself with the specific types of laundry and catering equipment that JLA installs. Understanding the products and services they offer will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience you have in customer-facing roles, especially in field-based positions. Be prepared to share specific examples of how you've successfully managed customer queries or challenging situations, as this is crucial for the Installation Engineer role.
✨Tip Number 3
Brush up on your knowledge of health and safety regulations relevant to installation work. Being able to discuss how you prioritise safety on-site will show that you take your responsibilities seriously and are a reliable candidate.
✨Tip Number 4
Prepare to discuss your problem-solving skills and how you've applied them in practical situations. The ability to think on your feet and resolve issues efficiently is key for an Installation Engineer, so have some examples ready to share.
We think you need these skills to ace Installation Engineer x 3
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in installing laundry and catering equipment. Emphasise any customer-facing roles you've had and your ability to manage challenging situations.
Craft a Strong Cover Letter: Write a cover letter that showcases your skills in electrical and plumbing work. Mention your problem-solving abilities and how you can contribute to JLA's reputation for excellent customer service.
Highlight Relevant Qualifications: Clearly list your qualifications, such as your Gas Safe certification and any electrical installation qualifications. This is crucial for the role and should be easily visible in your application.
Showcase Your Soft Skills: In your application, demonstrate your good communication skills and attention to detail. Provide examples of how you've successfully handled customer queries or challenging situations in the past.
How to prepare for a job interview at JLA Group
✨Showcase Your Technical Skills
As an Installation Engineer, you'll need to demonstrate your proficiency in installing laundry and catering equipment. Be prepared to discuss your previous experiences with electrical and plumbing work, and consider bringing along any relevant certifications to back up your claims.
✨Emphasise Customer Service Experience
Since the role involves a lot of customer interaction, highlight your experience in customer-facing roles. Share specific examples of how you've managed customer queries or resolved challenging situations in the past, showcasing your ability to maintain professionalism under pressure.
✨Demonstrate Problem-Solving Skills
The ability to solve problems is crucial for this position. Prepare to discuss instances where you've had to think on your feet or come up with innovative solutions to unexpected issues during installations or service delivery.
✨Highlight Your Flexibility and Time Management
Being resourceful and flexible is key in this role. Talk about how you've successfully managed your time in previous jobs, especially in field-based roles, and how you adapt to changing customer needs or business demands.
