Head of Passive Fire

About our business

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.

Role overview

The purpose of this role is to be a key contributor to the success of the business and as part of the senior leadership team for Fire you will provide leadership to the Passive function. You will have responsibility for the operational delivery of Installations, PPM and reactive workload. You will be required to support the business within the BM Trada re-certifications audit bi-annually and will be responsible for processes and people ensuring your function plays its part in delivery of the Business Plan Objectives.

Key tasks

• As part of the leadership team to contribute to the strategic and business planning process

• To liaise with other Leaders on business initiatives and objectives to achieve business goals

• Responsible for ensuring successful timely delivery of all Installation, PPM and Reactive workload within the passive department

• Responsible for the management of P&L and forecasting for the department

• Technical support to all members of passive department and also across other departments ie. Commercial team when quoting Role Profile

• Responsible for the management of the Fire Door Manufacturing

• Responsible to ensure BM Trada re-certification bi-annual audits are successfully completed

• Ensuring a rigorous audit process is in place to conduct systematic reviews and risk assessments

• To provide reporting on service levels, issues, and plan for any gaps

• To provide oversight in co-ordinating work including assessment of labour requirements, plans and materials

• Ensuring all work delivered confirms to the relevant legislation and to the highest standard

• Managing the supply chain and logistics associated with your function

• Provide commercial leadership to your teams to encourage a holistic approach to total care of customers

• Build long term and sustainable customer relationships whilst maintaining the highest standard of presentation, integrity and customer support

• To develop new systems and procedures to constantly improve efficiency and effective service.

Service Delivery

• Demonstrate an understanding of what service delivery excellence is for your role, ensuring you deliver the basics right every time and lead a team where service is central to good performance.

• To set clearly defined service level agreements for your function

• Contribute to improving the compliance capability across the business, ensuring quality training and development tools are available to embed this competence across the business.

People Management

• Set clear objectives for your team members providing regular feedback on performance.

• Manage performance across the team to ensure the achievement of service delivery targets in line with Service Level Agreements

• Manage any employee relations issues in line with the policies set out by the business

• Coach and develop the team to ensure they perform at a high level, ensuring colleagues maintain appropriate knowledge of the business products

• Address any training and development needs and ensure teams have a personal development plan.

Managing Risk

• Act as expert for operational and regulation risks which may impact all operations.

• Responsibility for reporting to your line manager any risk which may impact the business.

• To provide audits plans and reporting Managing Health & Safety

• Set a framework for the business H&S strategy and implementation

• Conduction Risk Assessments and Method Statements, compiling reports in line with H&S requirements

• Liaising with all the National Operations Managers s to ensure operations and delivery is in line with the framework set.

Knowledge and Skills

• Passive Fire Technical Skillset

• Excellent Communication Skills

• Good Commercial Awareness

• Ability to work as part of a team

• Leadership skills, managing others, coaching, mentoring

• Attention to detail

• Decision making skills

• Problem solving skills

• Organisations skills

• Knowledge of all Microsoft office applications

• Strong analytical skills

• Advanced level of customer services

• Client liaison and management

• Conflict Management

Experience

• Experience of managing remote workforces

• Previous track record of managing teams in the Commercial Fire Industry

• Previous track record of dealing with clients and rolling high volume installations

• A successful track record in the compliance arena

• Experience of managing a business P&L and managing budgets.

Personal qualities

• Loyal, committed

• Integrity Qualifications

• IOSH Managing Safely

• CSCS Card

• Previously BM Trada Appointed Perso