Job title
Field Service Engineer (Laundry)
Function
Field Operations
Location
Field based
Reports to
Regional Operations Manager
About our business
JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.
The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working daily with customers.
When you join the JLA family, you'll also gain access to an extensive benefits package.
Benefits & Perks
- supportive tools for health and wellbeing
- financial guidance
- legal advice
- Employee Assistance Programme
- 24/7 Wellness and Lifestyle App
- dedicated team of Mental Health First Aiders
- up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs
- free onsite gym at head office
- a range of other gym membership discounts available
- life assurance coverage
- company sick pay
- company pension scheme
- free office parking
- eye care vouchers
- a cycle-to-work scheme
- exclusive discounts through our staff benefits hub
- 25 days of annual leave plus bank holidays
- flexible working options
- enhanced family leave policies
- Colleague Recognition Scheme to celebrate your achievements
- support in career development and training
- Refer a Friend scheme, you can earn up to £1,000 in bonus rewards
Role overview
The role of a Field Service Engineer plays a key part in a busy, energetic, customer facing team, which is crucial to the business and its on-going successes.
Key tasks
- Maintain and repair equipment as and when directed by the Operations Support team
- Carry out comprehensive, competent, and safe repairs to customer and Company satisfaction, aiming to fix the cause of the fault not just the fault itself
- Proactively work towards the growth of the company by identifying and submitting engineer leads for upgrades and other potential sales business
- Clean equipment and the immediate vicinity of the machine after completion of site work, leaving the site clean and tidy
- Complete and provide reports in relation to work and equipment as required, including reporting your arrival and departure from each call and obtaining customer signature where required
- Drive the implementation of engineering best practice processes, procedures and tools that maximise effectiveness and efficiency
- Maintain technical and system updates and releases as required
- Manage tooling and van stocks as well as job part orders appropriately by receipting, consuming or returning for each job
- Support growth generation by submitting lead opportunities
Service Delivery
- Demonstrate an understanding of what service delivery excellence is for your role
- Ensuring you set a culture of excellent customer service ensuring the basics are right every time and lead a team where service is central to good performance
- Work collaboratively with teams in Operations to ensure that sales and service SLAs are delivered
Managing Health & Safety
- Ensuring you deliver your role within the Compliance framework set.
The above list of job duties is not exclusive or exhaustive and the post holder will be required to under-take such tasks as may reasonably be expected within the scope of the position.
Criteria
Knowledge and Skills (what you know and what you can do)
- Skilled in repairing and servicing catering and laundry
- Basic knowledge of electrical, plumbing and mechanical work
- Proficient level of computer skills
- Good knowledge of the English language, both written and verbal
- Skilled in repairing and servicing catering and laundry equipment
Experience (what you have done)
- Experience diagnosing and repairing white goods equipment
- Experience of working in a customer-facing role
- Experience of managing challenging situations in a customer-facing role
Experience of identifying selling opportunities in order to generate sales leads
Personal qualities (the way you think and act)
- Aptitude for practical work
- Good attention to detail
- Talent for solving problems
- Good communication and customer service skills
- Resourceful, with the ability to work independently
- Good time management skills
- Gas Safe accreditation
- Hold a 17th Edition accreditation
Qualifications
- We will need you to have a full UK driving licence as the role involves field based travel.
LNKD1_UKTJ
#J-18808-Ljbffr
Field Service Engineer (Laundry) in Emsworth employer: JLA Group
At JLA, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. Our comprehensive benefits package includes access to mental health support, fitness facilities, and flexible working options, ensuring a healthy work-life balance. As a Customer Relationship Manager, you'll play a vital role in enhancing customer experiences while enjoying opportunities for career development and recognition within a collaborative team environment.
