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- Tasks: Join our vibrant team to handle customer queries and provide technical support.
- Company: JLA is a growing company located in the picturesque village of Ripponden.
- Benefits: Enjoy an on-site gym, healthy cafe, and a fun working environment.
- Why this job: Be part of an exciting growth journey while delivering exceptional customer service.
- Qualifications: Strong customer service experience and excellent communication skills are essential.
- Other info: Training provided for technical support; ideal for those eager to learn.
The predicted salary is between 28800 - 43200 £ per year.
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We have a fantastic opportunity to join our customer help desk team at JLA!
We are experiencing significant growth across the business which makes this a really exciting time to join us on our adventure.
Set in the picturesque village of Ripponden, our head office is a great place to work – we have a state of the art on site gym and a fantastic cafe serving healthy food throughout the day.
We are looking for customer focused individuals to join our Customer Help Desk. Working as a part of a vibrant and energetic team, your role is to handle our customer queries, take ownership of the situation and demonstrate real empathy to provide a resolution to the customer\’s satisfaction.
Our team also provides technical support to the customer, for which training will be provided. We are looking for a professional and enthusiastic individual with very strong experience in customer service. The ability to work in a fast-paced environment and desire to deliver a great customer experience is essential.
Key responsibilities
- Handling Customer Queries in a polite and professional manner
- Logging jobs and booking engineer visits
- Capturing accurate notes on our internal systems
- Liaising with internal departments to resolve customer queries
- Achieving customer and business KPIs
Qualifications, Skills & Experiences
- Ability to provide outstanding levels of customer service
- Skilled in creating a network of internal contacts to support the resolution of customer queries
- Good organisational skills
- Good knowledge of the English language, both written and verbal
- Demonstrated ability to provide outstanding customer service
- Experience of working in a busy team; driven to achieve personal, team, and business goals
- Demonstrated evidence of applying \’soft-skills\’ such as empathy to resolving customer queries
- Demonstrated experience of taking ownership of customer queries
- Aptitude for quickly building rapport with our customers by showing patience, empathy and understanding
- Strong team player
- Confidence and eagerness to own and resolve issues by showing initiative and willingness to learn
- Good level of computer literacy including Microsoft
- Proficiency of using Office and Smartphone Apps
- Excellent writing skills with the ability to use clear, concise language specific for the purpose and audience
- Previous experience of working in a customer helpdesk capacity
What\’s on offer?
- on site state of the art gym
- on site cafe serving healthy food throughout the day
- Great team working and fun environment
- Fantastic leadership and opportunity to develop and grow
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Customer Helpdesk Advisor employer: JLA Group
Contact Detail:
JLA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Helpdesk Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them. This will help you demonstrate your problem-solving skills during the interview, showing that you're ready to take ownership of customer queries.
✨Tip Number 2
Practice your soft skills, especially empathy and communication. Role-play with a friend or family member to refine your ability to connect with customers and resolve issues effectively.
✨Tip Number 3
Research JLA and its customer service philosophy. Understanding their values and approach will allow you to align your answers in the interview with what they are looking for in a candidate.
✨Tip Number 4
Prepare questions to ask during the interview about team dynamics and growth opportunities. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
We think you need these skills to ace Customer Helpdesk Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the role of a Customer Helpdesk Advisor. Use specific examples to demonstrate your ability to handle customer queries and provide resolutions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention your understanding of the importance of empathy in customer service and how you have successfully applied this in previous roles.
Highlight Relevant Skills: In your application, emphasise your organisational skills, computer literacy, and ability to work in a fast-paced environment. Be sure to mention any experience with internal systems or technical support, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Clear and concise language is essential, especially since excellent writing skills are a requirement for this position.
How to prepare for a job interview at JLA Group
✨Showcase Your Customer Service Skills
Be prepared to discuss specific examples of how you've provided outstanding customer service in the past. Highlight situations where you demonstrated empathy and took ownership of a customer's issue, as this aligns perfectly with what the company is looking for.
✨Demonstrate Your Team Spirit
Since the role involves working in a vibrant team, share experiences that showcase your ability to collaborate effectively. Talk about how you’ve contributed to team goals and supported your colleagues in a busy environment.
✨Familiarise Yourself with Technical Support
Although training will be provided, having a basic understanding of technical support can set you apart. Brush up on common technical issues customers face and think about how you would approach resolving them.
✨Prepare Questions for Your Interviewers
Asking insightful questions shows your interest in the role and the company. Consider asking about the team dynamics, the types of customer queries you might handle, or opportunities for professional development within the company.
