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- Tasks: Lead the reception team to create unforgettable guest experiences in a vibrant restaurant.
- Company: Join JKS Restaurants, a critically acclaimed group with a passion for hospitality.
- Benefits: Enjoy discounts, career progression, and a supportive work environment.
- Other info: Dynamic culture with opportunities for personal and professional growth.
- Why this job: Be part of an award-winning team and make a real impact on guest satisfaction.
- Qualifications: Experience in high-volume restaurants and a knack for building rapport with guests.
The predicted salary is between 30000 - 40000 £ per year.
Experience - Previous experience in a high volume quality restaurant reception using SevenRooms.
Salary - Competitive.
Schedule - Full Time.
JKS Restaurants are seeking a Senior Reception Manager to join their Brigadiers restaurant team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Senior Reception Manager/Reception Manager looking for a new role in an award winning, critically acclaimed group.
The Restaurant - Inspired by the army mess bars of India, where military regiments go to eat, drink and socialise, Brigadiers accommodates 140 covers internally with a further 34 on an outdoor terrace. Encouraging socialising and camaraderie, live sport is shown on demand in selected rooms, whilst pool and classic card games is offered for those who wish to play while they eat and drink. The food offering focuses on different methods of Indian barbecue, utilising tandoors, charcoal grills, rotisseries, wood ovens and classic Indian smokers. The drinks offering marries together the food and social spirit of the restaurant with beer, whisky, cocktails on tap and large serves.
The Position - We're looking for an experienced Reception Manager to ensure a welcoming and engaging first impression, and an exceptional guest experience ensuring a seamless journey for our guests from start to finish.
If you have experience in the following, then we want to hear from you:
- Proven experience as a Reception Manager or Senior in a premium high-volume London restaurant.
- Deliver a professional and welcoming guest experience, building rapport to encourage repeat visits.
- Manage reservations, walk-ins, and waitlists strategically to maximise covers and service flow.
- Handle guest enquiries across phone, email, and in person with professionalism and diplomacy.
- Oversee VIPs, regulars, and special requests with discretion and attention to detail.
- Respond to guest feedback, complaints, and last-minute changes calmly and efficiently.
- Maintain a strong presence on reception during peak service periods.
- Optimise table allocation to support revenue and smooth operations.
- Monitor booking trends and adjust strategies accordingly.
- Coordinate large parties, private dining bookings, and special events.
- Full proficiency in SevenRooms.
Benefits & Culture - Our team is the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow.
We encourage you to bring your whole self to work and celebrate the skills and characteristics that make you unique. Your commitment to be kind and work hard comes with a range of benefits such as:
- Treat Yourself: Monthly JKS Dining Out Allowance, Up to 50% off dining across JKS Restaurants, Retail & Takeaway Discounts, Code App Membership, Company tech scheme.
- Look After Yourself: Discounted Gym Membership, Stream – stream your pay earlier, Company Donations for your involvement with Charities, Cycle to work Scheme, Employee Assistance Program, Enhanced Maternity/Paternity Leave, Access to Financial Advice, Wedding Gift & New-born Care Package, Season Ticket Loan.
- Progress Yourself: Access to our fantastic L&D Calendar, A personalised learning & development plan to develop your skills and knowledge, Career progression with a fast-growing, critically acclaimed restaurant group.
- Be Yourself: Additional holiday for every year with us (rising to 30 days), Employee referral scheme - paying up to £600 per referral, Staff parties & long service awards.
The Group - JKS Restaurants was founded by siblings Jyotin, Karam, and Sunaina Sethi in November 2008. Since its inception, the group has received critical acclaim and industry recognition, including 8 Michelin stars, 6 Michelin Bib Gourmands, a restaurant ranked among the World’s 100 Best Restaurants, and a spot in the Sunday Times Best 100 Places to Work 2025.
The JKS portfolio currently features Michelin-starred restaurants such as Trishna, Gymkhana, Kitchen Table, Sabor, and Legado, along with cult favourites Hoppers, Brigadiers, Berenjak, Plaza Khao Gaeng, Speedboat Bar, Bibi, and Ambassadors Clubhouse.
JKS Restaurants offers a unique opportunity to pursue a career in fine dining or to develop within trend-focused casual cuisine, with opportunities across all disciplines for those looking to advance their careers within a people-focused, collaborative hospitality group.
Reception Manager Restaurant employer: JKS Restaurants
Contact Detail:
JKS Restaurants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager Restaurant
✨Tip Number 1
Get to know the restaurant scene! Research Brigadiers and JKS Restaurants, and understand their vibe. This will help you connect with the team and show your passion for their unique offering during interviews.
✨Tip Number 2
Network like a pro! Attend industry events or reach out to current employees on LinkedIn. Building relationships can give you insider info and might just land you an interview!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to guest experience and managing reservations. Role-play with a friend to boost your confidence before the big day.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the JKS family.
We think you need these skills to ace Reception Manager Restaurant
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous experience in high-volume quality restaurants, especially if you've used SevenRooms. We want to see how your background aligns with what we're looking for!
Be Personable and Passionate: Since we’re all about creating a welcoming atmosphere, let your personality shine through in your application. Share your passion for food and drink – it’s what makes us tick at Brigadiers!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the Reception Manager role. We love seeing candidates who take the time to connect their experience with our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at JKS Restaurants
✨Know Your Venue
Before the interview, make sure you research Brigadiers and its unique offerings. Familiarise yourself with their menu, the atmosphere, and the overall dining experience they provide. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Experience
Be ready to discuss your previous roles in high-volume restaurants, especially your experience with SevenRooms. Prepare specific examples of how you've managed reservations, handled guest complaints, and optimised service flow. This will demonstrate your capability to excel in the role.
✨Emphasise Guest Experience
Since the role focuses on creating a welcoming environment, think of ways you've gone above and beyond for guests in the past. Share stories that highlight your ability to build rapport and handle special requests, as this aligns perfectly with what they're looking for.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the team culture, training opportunities, and how they measure success in the reception role. This shows you're not just interested in the job, but also in being part of their community.