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- Tasks: Lead the reception team to create unforgettable guest experiences in a vibrant restaurant.
- Company: Join JKS Restaurants, a critically acclaimed group with Michelin stars and a fun culture.
- Benefits: Enjoy discounts, gym memberships, and a personalised development plan for your career growth.
- Other info: Opportunities for career progression in a fast-growing, award-winning restaurant group.
- Why this job: Be part of a dynamic team that celebrates individuality and genuine hospitality.
- Qualifications: Experience in high-volume restaurants and a passion for exceptional guest service.
The predicted salary is between 36000 - 60000 £ per year.
Brigadiers are seeking a Senior Reception Manager to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Senior Reception Manager/Reception Manager looking for a new role in an award-winning, critically acclaimed group.
The Restaurant is inspired by the army mess bars of India, where military regiments go to eat, drink and socialise. Brigadiers accommodates 140 covers internally with a further 34 on an outdoor terrace. Encouraging socialising and camaraderie, live sport is shown on demand in selected rooms, whilst pool and classic card games are offered for those who wish to play while they eat and drink. The food offering focuses on different methods of Indian barbecue, utilising tandoors, charcoal grills, rotisseries, wood ovens and classic Indian smokers. The drinks offering marries together the food and social spirit of the restaurant with beer, whisky, cocktails on tap and large serves.
The Position involves ensuring a welcoming and engaging first impression, and an exceptional guest experience, ensuring a seamless journey for our guests from start to finish. If you have experience in the following, then we want to hear from you:
- Proven experience as a Reception Manager or Senior in a premium high-volume London restaurant
- Deliver a professional and welcoming guest experience, building rapport to encourage repeat visits
- Manage reservations, walk-ins, and waitlists strategically to maximise covers and service flow
- Handle guest enquiries across phone, email, and in person with professionalism and diplomacy
- Oversee VIPs, regulars, and special requests with discretion and attention to detail
- Respond to guest feedback, complaints, and last-minute changes calmly and efficiently
- Maintain a strong presence on reception during peak service periods
- Optimise table allocation to support revenue and smooth operations
- Monitor booking trends and adjust strategies accordingly
- Coordinate large parties, private dining bookings, and special events
- Full proficiency in SevenRooms
Benefits & Culture: Our team is the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow. We encourage you to bring your whole self to work and celebrate the skills and characteristics that make you unique. Your commitment to be kind and work hard comes with a range of benefits such as:
- Monthly JKS Dining Out Allowance
- Up to 50% off dining across JKS Restaurants
- Retail & Takeaway Discounts
- Code App Membership
- Company tech scheme
- Discounted Gym Membership
- Stream – stream your pay earlier
- Company Donations for your involvement with Charities
- Cycle to work Scheme
- Employee Assistance Program
- Enhanced Maternity/Paternity Leave
- Access to Financial Advice
- Wedding Gift & New-born Care Package - Celebrating your big occasions
- Season Ticket Loan
- Access to our fantastic L&D Calendar
- A personalised learning & development plan to develop your skills and knowledge
- Career progression with a fast-growing, critically acclaimed restaurant group.
- Additional holiday for every year with us (rising to 30 days)
- Employee referral scheme - paying up to £600 per referral
- Staff parties & long service awards
The Group: JKS Restaurants was founded by siblings Jyotin, Karam, and Sunaina Sethi in November 2008. Since its inception, the group has received critical acclaim and industry recognition, including 8 Michelin stars, 6 Michelin Bib Gourmands, a restaurant ranked among the World’s 100 Best Restaurants, and a spot in the Sunday Times Best 100 Places to Work 2025. The JKS portfolio currently features Michelin-starred restaurants such as Trishna, Gymkhana, Kitchen Table, Sabor, and Legado, along with cult favourites Hoppers, Brigadiers, Berenjak, Plaza Khao Gaeng, Speedboat Bar, Bibi, and Ambassadors Clubhouse. JKS Restaurants offers a unique opportunity to pursue a career in fine dining or to develop within trend-focused casual cuisine, with opportunities across all disciplines for those looking to advance their careers within a people-focused, collaborative hospitality group.
Senior Reception Manager in London employer: JKS Restaurants
Contact Detail:
JKS Restaurants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Reception Manager in London
✨Tip Number 1
Get to know the restaurant vibe! Before your interview, pop by Brigadiers for a meal or a drink. This way, you can experience the atmosphere and get a feel for the team. Plus, it shows your genuine interest in the place!
✨Tip Number 2
Practice your people skills! As a Senior Reception Manager, you'll need to charm guests and handle tricky situations with ease. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Show off your reservation management skills! Be ready to discuss how you've optimised bookings in the past. Think about specific examples where you’ve maximised covers and improved service flow – this will impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Reception Manager in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and personable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of your personality into your cover letter!
Tailor Your Experience: Make sure to highlight your relevant experience as a Reception Manager or in similar roles. We’re looking for someone who can deliver a professional guest experience, so share specific examples that showcase your skills.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your achievements stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with Brigadiers!
How to prepare for a job interview at JKS Restaurants
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Brigadiers and its unique concept. Understand their food and drink offerings, especially the Indian barbecue methods they use. This knowledge will show your passion for the role and help you connect with the interviewers.
✨Showcase Your People Skills
As a Senior Reception Manager, your ability to create a welcoming atmosphere is key. Prepare examples of how you've built rapport with guests in previous roles. Highlight any experiences where you’ve handled difficult situations with professionalism and diplomacy.
✨Demonstrate Strategic Thinking
Be ready to discuss how you would manage reservations and optimise table allocation during peak times. Think about past experiences where you successfully maximised covers and service flow, and be prepared to share those strategies.
✨Emphasise Adaptability
In the hospitality industry, things can change quickly. Be prepared to talk about how you’ve responded to last-minute changes or guest feedback in the past. Show that you can remain calm and efficient under pressure, which is crucial for this role.