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- Tasks: Lead the reception team to create unforgettable guest experiences in a vibrant restaurant.
- Company: Join JKS Restaurants, a critically acclaimed group with a passion for hospitality.
- Benefits: Enjoy discounts, career progression, and a supportive work environment.
- Why this job: Be part of an award-winning team and make a real impact on guest satisfaction.
- Qualifications: Experience in a high-volume restaurant and a knack for building rapport.
- Other info: Dynamic culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Brigadiers are seeking a Senior Reception Manager to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Senior Reception Manager/Reception Manager looking for a new role in an award-winning, critically acclaimed group.
The Restaurant
Inspired by the army mess bars of India, where military regiments go to eat, drink and socialise, Brigadiers accommodates 140 covers internally with a further 34 on an outdoor terrace. Encouraging socialising and camaraderie, live sport is shown on demand in selected rooms, whilst pool and classic card games are offered for those who wish to play while they eat and drink. The food offering focuses on different methods of Indian barbecue, utilising tandoors, charcoal grills, rotisseries, wood ovens and classic Indian smokers. The drinks offering marries together the food and social spirit of the restaurant with beer, whisky, cocktails on tap and large serves.
The Position
We are looking for an experienced Reception Manager to ensure a welcoming and engaging first impression, and an exceptional guest experience, ensuring a seamless journey for our guests from start to finish.
If you have experience in the following, then we want to hear from you:
- Proven experience as a Reception Manager or Senior in a premium high-volume London restaurant
- Deliver a professional and welcoming guest experience, building rapport to encourage repeat visits
- Manage reservations, walk-ins, and waitlists strategically to maximise covers and service flow
- Handle guest enquiries across phone, email, and in person with professionalism and diplomacy
- Oversee VIPs, regulars, and special requests with discretion and attention to detail
- Respond to guest feedback, complaints, and last-minute changes calmly and efficiently
- Maintain a strong presence on reception during peak service periods
- Optimise table allocation to support revenue and smooth operations
- Monitor booking trends and adjust strategies accordingly
- Coordinate large parties, private dining bookings, and special events
- Full proficiency in SevenRooms
Benefits & Culture
Our team is the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow.
We encourage you to bring your whole self to work and celebrate the skills and characteristics that make you unique. Your commitment to be kind and work hard comes with a range of benefits such as:
- Treat Yourself
- Monthly JKS Dining Out Allowance
- Up to 50% off dining across JKS Restaurants
- Retail & Takeaway Discounts
- Code App Membership
- Company tech scheme
- Look After Yourself
- Discounted Gym Membership
- Stream – stream your pay earlier
- Company Donations for your involvement with Charities
- Cycle to work Scheme
- Employee Assistance Program
- Enhanced Maternity/Paternity Leave
- Access to Financial Advice
- Wedding Gift & New-born Care Package - Celebrating your big occasions
- Season Ticket Loan
- Progress Yourself
- Access to our fantastic L&D Calendar
- A personalised learning & development plan to develop your skills and knowledge
- Career progression with a fast-growing, critically acclaimed restaurant group.
- Be Yourself
- Additional holiday for every year with us (rising to 30 days)
- Employee referral scheme - paying up to £600 per referral
- Staff parties & long service awards
The Group
JKS Restaurants was founded by siblings Jyotin, Karam, and Sunaina Sethi in November 2008. Since its inception, the group has received critical acclaim and industry recognition, including 8 Michelin stars, 6 Michelin Bib Gourmands, a restaurant ranked among the World’s 100 Best Restaurants, and a spot in the Sunday Times Best 100 Places to Work 2025.
The JKS portfolio currently features Michelin-starred restaurants such as Trishna, Gymkhana, Kitchen Table, Sabor, and Legado, along with cult favourites Hoppers, Brigadiers, Berenjak, Plaza Khao Gaeng, Speedboat Bar, Bibi, and Ambassadors Clubhouse.
JKS Restaurants offers a unique opportunity to pursue a career in fine dining or to develop within trend-focused casual cuisine, with opportunities across all disciplines for those looking to advance their careers within a people-focused, collaborative hospitality group.
Reception Manager Restaurant in London employer: JKS Restaurants
Contact Detail:
JKS Restaurants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager Restaurant in London
✨Tip Number 1
Get to know the restaurant vibe! Before your interview, pop by Brigadiers to soak in the atmosphere. Chat with staff and customers to understand what makes it tick. This will help you connect during your interview and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Reception Manager, you'll be the face of the restaurant. Role-play common scenarios with friends or family, like handling guest complaints or managing reservations. The more comfortable you are, the better you'll shine in the real deal.
✨Tip Number 3
Show off your passion for food and drink! Be ready to discuss your favourite dishes or drinks from the menu and why they excite you. This not only demonstrates your knowledge but also your enthusiasm for the role and the restaurant's offerings.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind as they make their decision.
We think you need these skills to ace Reception Manager Restaurant in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and personable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of your personality into your cover letter and CV!
Tailor Your Experience: Make sure to highlight your relevant experience as a Reception Manager or in a similar role. We’re looking for someone who can deliver a professional guest experience, so share specific examples that demonstrate your skills in managing reservations and handling guest enquiries.
Be Detail-Oriented: Attention to detail is key in our industry. In your application, mention how you've successfully managed VIPs, special requests, and feedback in the past. This will show us that you can handle the nuances of our restaurant environment with ease.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Brigadiers. Don’t miss out!
How to prepare for a job interview at JKS Restaurants
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Brigadiers and its unique concept. Understand their menu, the dining experience they offer, and what sets them apart from other restaurants. This knowledge will help you demonstrate your passion for food and drink, which is crucial for a Reception Manager.
✨Showcase Your People Skills
As a Reception Manager, you'll be the face of the restaurant. During the interview, highlight your experience in building rapport with guests and managing diverse situations. Share specific examples of how you've handled guest feedback or complaints with professionalism and diplomacy to show you can maintain a welcoming atmosphere.
✨Demonstrate Strategic Thinking
Be prepared to discuss how you would manage reservations and walk-ins effectively. Think about how you can optimise table allocation and service flow during peak times. Presenting a clear strategy will show that you understand the operational side of the role and can contribute to maximising covers.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various scenarios, such as last-minute changes or VIP requests. Practise your responses to these types of questions, focusing on your ability to remain calm under pressure and your attention to detail. This will demonstrate your readiness for the fast-paced environment at Brigadiers.