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- Tasks: Manage guest experiences and reservations in a high-profile restaurant opening.
- Company: Join JKS Restaurants, an award-winning group with Michelin-starred concepts.
- Benefits: Competitive salary, career growth, and a supportive team culture.
- Other info: Opportunities for career progression in a collaborative hospitality environment.
- Why this job: Be part of a dynamic team creating unforgettable dining experiences.
- Qualifications: Experience in a similar role at a premium restaurant is essential.
The predicted salary is between 30000 - 40000 £ per year.
JKS Restaurants are seeking a Reception & Reservations Manager to join their team for an exciting new opening in Dubai this year. The successful candidate will be friendly, personable and passionate with exceptional guest experience knowledge and skills. This is a fantastic opportunity for an experienced Reception & Reservations Manager to join an award‑winning, critically acclaimed group, supporting a high‑profile opening.
The restaurant will showcase one of JKS’ Michelin‑starred Indian concepts as part of the group’s continued international expansion/growth.
We're looking for an experienced Reception & Reservations Manager to ensure a welcoming and engaging first impression, and an exceptional guest experience, ensuring a seamless journey for our guests from start to finish. If you have experience in the following, then we want to hear from you:
- Proven experience as a Reception Manager or Reservations Manager in a premium or high-volume premium restaurant
- Deliver a professional and welcoming guest experience, building rapport to encourage repeat visits
- Manage reservations, walk-ins, and waitlists strategically to maximise covers and service flow
- Handle guest enquiries across phone, email, and in person with professionalism and diplomacy
- Oversee VIPs, regulars, and special requests with discretion and attention to detail
- Respond to guest feedback, complaints, and last‑minute changes calmly and efficiently
- Optimise table allocation to support revenue and smooth operations
- Monitor booking trends and adjust strategies accordingly
- Coordinate large parties, private dining bookings, and special events
- Full proficiency in SevenRooms
Our team is the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry‑leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow.
Reception & Reservations Manager in City of Westminster employer: JKS Restaurants
Contact Detail:
JKS Restaurants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception & Reservations Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked with JKS Restaurants or similar venues. A friendly chat can lead to insider info about openings and even a referral!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual meet-up, let your passion for guest experience shine through. Remember, they’re looking for someone who’s not just skilled but also a great fit for their team culture.
✨Tip Number 3
Be proactive! If you see a job opening that excites you, don’t wait around. Apply directly through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for the unexpected! In the hospitality world, things can change quickly. Be ready to discuss how you’ve handled last-minute changes or guest complaints in the past. This will demonstrate your ability to stay calm under pressure.
We think you need these skills to ace Reception & Reservations Manager in City of Westminster
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and personable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of your personality into your cover letter and CV!
Tailor Your Experience: Make sure to highlight your previous experience as a Reception or Reservations Manager, especially in high-volume or premium restaurants. We’re looking for specific examples that demonstrate your skills in delivering exceptional guest experiences.
Be Professional Yet Approachable: Remember, we value professionalism but also a warm approach. When detailing your past roles, focus on how you managed guest enquiries and handled feedback with diplomacy and care. This is key for us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our new Dubai opening!
How to prepare for a job interview at JKS Restaurants
✨Know Your Stuff
Before the interview, make sure you’re well-versed in JKS Restaurants' history and their Michelin-starred concepts. Familiarise yourself with their dining philosophy and what sets them apart in the industry. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Reception & Reservations Manager, your ability to connect with guests is crucial. Prepare examples of how you've built rapport with customers in previous roles. Think about specific situations where you turned a negative experience into a positive one, as this will highlight your problem-solving skills and professionalism.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult guest or managing a last-minute reservation change. Practise your responses to these scenarios, focusing on your calmness and efficiency. This will demonstrate your ability to think on your feet and maintain a high standard of service under pressure.
✨Dress to Impress
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the restaurant's standards and shows that you take the opportunity seriously. Remember, you’re not just interviewing for a job; you’re showcasing your potential to be part of a prestigious team.