At a Glance
- Tasks: Lead the reception team to create a welcoming atmosphere and ensure exceptional guest experiences.
- Company: Join JKS Restaurants, a critically acclaimed group with Michelin recognition.
- Benefits: Enjoy discounts, career progression, and a supportive work environment.
- Other info: Celebrate your uniqueness and grow your career in a collaborative hospitality setting.
- Why this job: Be part of a dynamic team in a fast-growing restaurant group with real impact.
- Qualifications: Experience as a Reception Manager or Head Receptionist in a quality restaurant.
The predicted salary is between 25000 - 31200 £ per year.
The Restaurant
Hoppers was founded by JKS Restaurants and Karan Gokani in October 2015, inspired by the toddy shops, home cooking and roadside stalls of Sri Lanka and South India.
The first Hoppers, in Soho, served its namesake Hoppers alongside Dosas, Kothu, Short Eats, Rice and Roasts, and went on to secure a Michelin Bib Gourmand in its first year.
A second site followed at Marylebone's St Christopher's Place in September 2017, themed around the Tropical Modernist movement of the late Sri Lankan architect Geoffrey Bawa.
Hoppers King's Cross opened in February 2020, the largest of the sites, inspired by the coastal journey from Colombo to the historic Dutch town of Galle.
Most recently, Hoppers has opened in Shoreditch, marking the brand's next chapter into South Indian cuisine.
Recognised by the Michelin Guide, the Guardian and the New York Times, Hoppers offers real opportunities to build a career as the brand continues to grow.
The Position
We're looking for an experienced Reception Manager to ensure a welcoming and engaging first impression, and an exceptional guest experience and ensuring a seamless journey for our guests from start to finish.
- If you have experience in the following, then we want to hear from you:
- Prior experience as a Reception Manager or Head Receptionist in a fast paced, quality restaurant;
- Welcoming and interacting with our guests in a professional and friendly manner, building rapport to encourage their repeat custom;
- Effectively managing reservations and walk-ins to maximise covers during service;
- Handling face to face, telephone and email queries in a polite, professional and diplomatic manner.
Benefits
Our team is the most important part of our business, translating our passion for genuine hospitality to our guests every day.
We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow.
We encourage you to bring your whole self to work and celebrate the skills and characteristics that make you unique.
- Your commitment to be kind and work hard comes with a range of benefits such as:
- Treat Yourself
- Monthly JKS Dining Out Allowance
- Up to 50% off dining across JKS Restaurants
- Retail & Takeaway Discounts
- Code App Membership
- Company tech scheme
- Look After Yourself
- Discounted Gym Membership
- Stream – stream your pay earlier
- Company Donations for your involvement with Charities
- Cycle to work Scheme
- Employee Assistance Program
- Enhanced Maternity/Paternity Leave
- Access to Financial Advice
- Wedding Gift & New-born Care Package - Celebrating your big occasions
- Season Ticket Loan
- Progress Yourself
- Access to our fantastic L&D Calendar
- A personalised learning & development plan to develop your skills and knowledge
- Career progression with a fast-growing, critically acclaimed restaurant group.
- Be Yourself
- Additional holiday for every year with us (rising to 30 days)
- Employee referral scheme - paying up to £600 per referral
- Staff parties & long service awards
- The Group
JKS Restaurants was founded by siblings Jyotin, Karam, and Sunaina Sethi in November 2008.
Since its inception, the group has received critical acclaim and industry recognition, including 8 Michelin stars, 6 Michelin Bib Gourmands, a restaurant ranked among the World’s 100 Best Restaurants, a spot in the Sunday Times Best 100 Places to Work 2025 and one of codes happiest places to work 2025
The JKS portfolio currently features Michelin-starred restaurants such as Trishna, Gymkhana, Ambassadors Clubhouse, Kitchen Table, Sabor, and Legado, along with cult favourites Hoppers, Brigadiers, Berenjak, Plaza Khao Gaeng, Speedboat Bar and Bibi,
JKS Restaurants offers a unique opportunity to pursue a career in fine dining or to develop within trend-focused casual cuisine, with opportunities across all disciplines for those looking to advance their careers within a people-focused, collaborative hospitality group.
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Reception Manager in City of Westminster employer: JKS Restaurants
At JKS Restaurants, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates individuality and fosters professional growth. As a Pastry Chef de Partie at the Michelin-starred Ambassadors Clubhouse in Mayfair, you'll be part of a passionate team dedicated to delivering authentic Punjabi cuisine while enjoying benefits like generous dining discounts, personalised development plans, and additional holiday for every year with us. Join us to elevate your culinary career in a supportive environment that values hard work and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like JKS Restaurants. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to JKS Restaurants
Don't be shy about reaching out to JKS Restaurants directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Manager in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about JKS Restaurants and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at JKS Restaurants
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
