At a Glance
- Tasks: Provide first and second line IT support to users, both on-site and remotely.
- Company: Leading professional services business based in South East London.
- Benefits: Hybrid working, career growth opportunities, and a chance to work with cutting-edge technology.
- Other info: Dynamic environment with opportunities for professional development and involvement in exciting IT projects.
- Why this job: Join a growing company and make a real impact on IT support and security.
- Qualifications: Experience in IT support, strong knowledge of MS Windows and Office applications.
The predicted salary is between 30000 - 40000 € per year.
Our client, a leading professional services business with offices based in South East London, seeks an IT Support Engineer on a full-time, hybrid working basis. This is a brand new role reporting directly to the Head of IT, where you will provide first and second line IT support to business users across the firm, both on-site and remotely, taking ownership of issues and seeing them through to resolution.
This will include:
- Setting up, configuring and maintaining end user devices
- Managing asset registers, stock levels and replacement of equipment
- Supporting MS 365 Windows, proprietary business systems, and setting up new user accounts
- Working with outsourced IT providers and vendors to resolve incidents and service issues
- Supporting IT security controls, updates and patches
- Working on compliance initiatives such as Cyber Essentials and data protection requirements
- Supporting IT projects such as system upgrades, new tech rollouts and process enhancements
The ideal candidate will have previous experience in an IT support or service/help desk role, strong working knowledge of MS Windows, 365 and standard MS Office applications, a core understanding of networking and hardware, and experience with service management networks (ITIL).
This is a great opportunity to join an established business as it moves to its next phase of growth, providing you with the opportunity to build your career as this business expands.
IT Support Engineer in London employer: JJ Search
Join a leading professional services business in South East London as an IT Support Engineer, where you will thrive in a dynamic and supportive work culture that values employee growth and development. With a hybrid working model, you will enjoy the flexibility to balance your professional and personal life while contributing to exciting IT projects and compliance initiatives. This role offers a unique opportunity to be part of a growing team, enhancing your skills and career prospects in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or webinars, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and brush up on common IT support scenarios. Practising your responses to technical questions will help you feel more confident when it’s time to shine.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio of projects or relevant certifications, make sure to highlight them during your conversations. This is your chance to demonstrate your expertise in MS Windows, 365, and ITIL.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals like you. Keep an eye on our job listings and submit your application directly to increase your chances of landing that dream role.
We think you need these skills to ace IT Support Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Support Engineer role. Highlight your experience with MS Windows, 365, and any relevant IT support roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background aligns with our needs. Don’t forget to mention your understanding of networking and hardware – we love that stuff!
Show Off Your Problem-Solving Skills:In your application, share examples of how you've tackled IT issues in the past. We’re looking for candidates who take ownership of problems and see them through to resolution. Let us know how you’ve made a difference in previous roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at JJ Search
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of MS Windows, 365, and standard MS Office applications. Be ready to discuss your experience with networking and hardware, as well as any service management frameworks like ITIL. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Showcase Problem-Solving Skills
Prepare to share specific examples of how you've resolved IT issues in the past. Think about times when you took ownership of a problem and saw it through to resolution. This will demonstrate your proactive approach and ability to handle challenges, which is crucial for an IT Support Engineer.
✨Understand the Business Context
Research the company and its services to understand how your role fits into their overall strategy. Knowing about their compliance initiatives, like Cyber Essentials, will help you align your answers with their goals and show that you're genuinely interested in contributing to their success.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, upcoming IT projects, or how they measure success in the IT support role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
