HR Coordinator , HR Assistant , Insurance Firm in City of London

The Company: An entrepreneurial and growing specialty firm in insurance and reinsurance.

The Role: The HR Coordinator will provide proactive administration and coordination support across the full employee lifecycle for a small, international Insurance business. The HR Coordinator will report to the HR Officer and work closely with the wider HR Team, helping ensure HR activity is well organised, accurate, compliant and delivered with a positive employee experience.

The HR Coordinator will act as a first point of contact for day-to-day HR queries, responding to routine questions and escalating matters where appropriate. Responsibilities include:

• Monitoring and maintaining the HR inbox, trackers and shared HR records to support timely follow-up and strong team coordination.
• Preparing standard HR documentation, including employment letters, contract variation letters, references and leaver documentation.
• Maintaining accurate employee records, organisation charts and HR files, ensuring confidentiality and appropriate document control.
• Coordinating recruitment administration, including interview scheduling, candidate communications and recruitment tracking.
• Preparing offer letters, contracts and new starter paperwork.
• Coordinating pre-employment checks, background screening and right-to-work documentation.
• Supporting the monthly payroll process, liaising with payroll and benefits providers as required, under the guidance of the HR Officer and wider HR team.
• Coordinating HR-led learning activity, mandatory training and course administration, and assisting with employee engagement, wellbeing and culture initiatives.
• Maintaining process trackers and ensuring follow-up actions are logged and progressed.
• Escalating employee relations issues promptly to the HR Officer or relevant HR team member.
• Maintaining HR systems and employee databases, ensuring records are accurate, complete and up to date.
• Providing coordination support for HR projects, process improvements and team priorities.

The Candidate: 1-2 years previous experience in a HR administrative or junior HR Operations role. Will also consider someone who has worked in another area of Insurance / Business Administration who would be keen to move into HR as a career. Experience working with confidential information and maintaining accurate records is essential. Candidates should be comfortable supporting multiple priorities, stakeholders and deadlines in a small team environment. Experience with HR systems, payroll, benefits or recruitment administration would be advantageous. A good working knowledge of Microsoft Office, particularly Outlook, Word, Excel and PowerPoint, is required. An interest in HR best practice, employment processes and developing within the HR profession is also important.