Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a high-performing team to deliver top-notch service in security systems.
- Company: Join a forward-thinking company that values technical excellence and a people-first culture.
- Benefits: Competitive salary, car allowance, 23 days holiday, and additional perks.
- Why this job: Make a real impact while mentoring engineers and shaping service strategy.
- Qualifications: Experience in service management with a strong technical background in security systems.
- Other info: Dynamic office environment with opportunities for growth and autonomy.
The predicted salary is between 45000 - 50000 £ per year.
We are on the lookout for a dynamic, hands-on Service Manager to lead our high-performing Service Department. This is a pivotal leadership role, responsible for driving service excellence across our security systems portfolio including CCTV, intruder alarms, and access control while ensuring NSI compliance and technical standards are met and exceeded.
Key Responsibilities:
- Leading and inspiring our service engineers, helpdesk, and coordination teams
- Owning service delivery performance
- Acting as Nominated Technical Manager
- Providing escalation-level technical support, both remotely and on-site
- Driving recurring service revenue and operational efficiency
- Managing day-to-day people matters—holidays, sickness, attendance alongside our Head of HR
- Serving as the senior escalation point for key clients in the security sector
What we’re looking for:
- Proven experience as a Service Manager or in Senior Service Operations
- Strong technical background ideally in security systems or other engineering-based industry
- A commercially astute, people-first leader who thrives in a fast-paced, high-accountability setting
Important Information:
- £45,000-£50,000 Basic (Negotiable within reason)
- Office based with some travel to client sites
- Brand new Office setting
- Car Allowance / Company Car (TBD)
- 23 Days Holiday (Plus all BH)
- Other perks available including staff discount
You’ll be part of a forward-thinking leadership team that values technical excellence, operational clarity, and a people-first culture. Expect autonomy, variety, and the chance to make a real impact whether you’re shaping service strategy, mentoring engineers, or strengthening client partnerships. With a strong pipeline of projects and a commitment to continuous improvement, this is a role where your expertise won’t just be valued—it’ll be pivotal. Apply today with your up to date CV.
Service Manager employer: J&J Recruitment Services
Contact Detail:
J&J Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the security sector and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and leadership skills. Be ready to discuss how you've driven service excellence in the past and how you can bring that experience to our team.
✨Tip Number 3
Show us your passion for the industry! When you get the chance to chat with us, share your thoughts on the latest trends in security systems and how you can contribute to our people-first culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our forward-thinking leadership team.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Manager role. Highlight your leadership experience and technical background in security systems to grab our attention!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this dynamic role. Share specific examples of how you've driven service excellence and led teams in the past.
Showcase Your Technical Skills: Since we’re looking for someone with a strong technical background, don’t shy away from detailing your expertise in security systems. Mention any relevant certifications or projects that demonstrate your capabilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at J&J Recruitment Services
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around security systems like CCTV and intruder alarms. Be ready to discuss how you've handled technical challenges in the past and how you can apply that experience to drive service excellence.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in high-pressure environments. Think about specific situations where you inspired your team or improved service delivery. This role is all about people management, so highlight your people-first approach.
✨Understand the Company Culture
Research the company’s values and culture. They’re looking for someone who fits into their forward-thinking leadership team. Be ready to discuss how your personal values align with theirs and how you can contribute to a positive work environment.
✨Prepare for Client Scenarios
Since you'll be the senior escalation point for key clients, think about potential client scenarios you might face. Prepare to discuss how you would handle difficult situations or complaints, showcasing your problem-solving skills and customer focus.
