Client Solutions Specialist
Location: Northampton, on site with 1 day working from home each week
We're a fast growing, global organisation on the lookout for two Client Solutions Specialist's to join our Onboarding Team. If you're organised, love working with clients and thrive in a fast paced environment, we'd love to hear from you.
What you'll be doing...
Reporting to our Head of Onboarding, you'll own the end-to-end onboarding of new clients to J&J, from Sales handover through system setup, first deliveries, go-live and hyper care. You'll be the client's single point of contact throughout, managing a portfolio of onboardings through our 11-stage lifecycle. You'll review each Sales handover, confirm scope and go-live dates, run the client call journey from discovery through to go-live, and build and maintain project timelines that track milestones, risks and dependencies.
You'll work hands-on with clients to set up their accounts in our own WMS software,ControlPort, including products, shipping rules, carrier services and packaging. You'll support channel integrations such as Shopify, marketplaces and API, test order flow end to end, complete pre-go-live checks including VAT/EORI and compliance data, and deliver tailored ControlPort training. You'll also coordinate first deliveries with our Goods In team, making sure product data, ASNs and inbound requirements are in place.
You'll keep onboardings on track by working closely with Sales, Client Services, Goods In, Finance, US Operations and our Carrier teams, raising risks early and spotting upselling opportunities along the way. Once a client is live, you'll manage the hyper care period and complete a smooth handover to our Client Services / Account Management team, keeping Salesforce records accurate and helping us continuously improve our onboarding process.
Who are we?
At J&J Global Fulfilment we help hundreds of eCommerce brands grow and scale globally. Our team is fast, supportive and proud of the work we do. We believe in teamwork, respect, safety, and celebrating success together. Following a merger at the end of 2025 with QLS Group, we are building on our established presence in the UK, Europe and the USA.
Why work for us?
- Salary: £30,000 per annum
- Enhanced maternity pay
- Enhanced sick pay
- 25 days holiday plus bank holidays
- Up to 5% matched pension
- Healthshield - GP anytime, cashback for prescriptions, optical, dental and more
- Life assurance
- Cycle to work scheme
- Paid volunteering opportunities
- Mental Health Support - we have a team of trained mental health first aiders, to support when you may need it
Who we're looking for...
- Previous experience in client onboarding, implementation, account management or project coordination
- You have excellent rapport and communication skills, and are confident with clients and colleagues at all levels
- You're highly organised and can juggle multiple projects at once against deadlines
- You have a high level of attention to detail, particularly with configuration, pricing and compliance data
- You're a fast learner, self-motivated and proactive in raising risks early
- You have a strong sense of urgency and ownership, and always get stuck in to get the job done
- Confident using CRM and ticketing systems (e.g. Salesforce, Zendesk) and Google Sheets / Excel
- You're comfortable with technical concepts such as ecommerce platforms, integrations and product data imports, which is highly desirable
- Experience in 3PL, ecommerce fulfilment or logistics, or knowledge of international shipping, customs and VAT/EORI, is a plus but not essential
Our hiring process
- To maintain impartiality in the selection process and prevent bias from influencing shortlisting decisions, all applicants are systematically reviewed blindly by anonymising CV's
- If you're shortlisted, you'll be invited to a phone interview with our Talent Acquisition Manager, Steph
- You'll have an interview, or two, in person with our Head of Onboarding and Senior Onboarding Lead
- You get offered the job and start your amazing new role
At James and James, we welcome and value diversity. We believe in fair hiring practices and are dedicated to considering all candidates equally, regardless of their race, colour, religion, gender, national origin, age, sexual orientation, disability, or any other protected status.
Should you require any reasonable adjustment for the role or interview process please email us and we'd be happy to discuss these with you.
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Client Solutions Specialist (Client Onboarding) in Northampton employer: J&J Global Fulfilment
At J&J Global Fulfilment, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our commitment to employee growth is evident through mentorship opportunities and international travel, allowing you to expand your professional horizons while driving impactful strategies in a fast-paced eCommerce environment. Join us to be part of a team that values innovation, collaboration, and the pursuit of excellence.
