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- Tasks: Support high-revenue clients and help them grow their brands.
- Company: J&J Global Fulfilment, a trusted partner for online brands worldwide.
- Benefits: £38,429 salary, hybrid working, 25 days holiday, and health benefits.
- Why this job: Join a fast-paced team and make a real impact on client success.
- Qualifications: Experience in client management or customer success roles preferred.
- Other info: Diverse workplace with excellent career growth and support for mental health.
The predicted salary is between 30000 - 43000 £ per year.
Do you understand the value of listening to your clients, putting them first and delivering an exceptional service? We like to think we do too.
Who are we? J&J Global Fulfilment is a trusted fulfilment partner for hundreds of online brands, not only in the UK but internationally. Since 2010 we've grown our HQ here in Northampton, and have also put down roots in America, Australia, Canada and Europe. Our team is fast, supportive, and proud of the work we do. As we continue on our path of growth we want to find the best people to help us deliver exceptional service to our clients.
Why work for us?
- Salary of £38,429 per annum
- Hybrid working, 4 days based in Northampton, 1 day working from home each week
- 25 days holiday + bank holidays and 5% matched pension
- Enhanced company sick pay
- Enhanced maternity pay
- Free on site parking, electric car charging points, excellent bus links, bike shelters
- Healthshield - GP anytime, cashback for prescriptions, optical, dental...
- Life assurance
- Cycle to work scheme
- Zen Den - a dedicated, quiet space to relax, unwind, meditate, or reflect
- Mental Health Support - we have a team of trained Mental Health First Aiders, to support you when you may need it
- Christmas & Summer parties, quarterly team lunches
What you will be doing...
- Dedicating your time to support a select portfolio of high revenue clients, helping them grow their brand
- Gaining an excellent understanding of their business and the challenges they face; identifying how we can improve what we do to add value to their business
- Working with our internal teams to help push for feature improvements on our software
- Continually strive to drive client retention, renewals, and upsells while ensuring you maintain excellent client satisfaction
- Ensure our clients are getting the most from our platform features and operations services
We know that great people learn new things quickly, but to hit the ground running we'd love for you to have the following skills / experience...
- You have previous experience in a client centre role such as Account Management, Customer or Client Success.
- Experience working in a B2B environment with a focus on the client, not on sales
- Ideally experience in an ecommerce or logistics environment, although this isn’t essential
- You’re able to handle multiple priorities and keep a calm and collected manner
Our hiring process...
- If you’re shortlisted, you’ll have a call with Steph, our Talent Acquisition Manager
- You’ll have an interview or two on site with Matt, our Head of Client Services
- You get offered the job & start your amazing new role with J&J!
At James and James, we welcome and value diversity. We believe in fair hiring practices and are dedicated to considering all candidates equally, regardless of their race, colour, religion, gender, national origin, age, sexual orientation, disability, or any other protected status. Should you require any reasonable adjustments for the role or interview process please contact us and we’d be happy to discuss these with you.
Client Relationship Manager in Northampton employer: J&J Global Fulfilment
Contact Detail:
J&J Global Fulfilment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager in Northampton
✨Tip Number 1
Get to know the company inside out before your interview. Check out their website, social media, and any recent news. This way, you can show them that you're genuinely interested in what they do and how you can contribute.
✨Tip Number 2
Practice your listening skills! During interviews, it's crucial to listen carefully to what the interviewer is saying. This will help you respond thoughtfully and demonstrate that you value communication, just like they do with their clients.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows that you're engaged and thinking about how you can fit into their team. Ask about their client relationships or how they measure success in client satisfaction.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your enthusiasm for the role.
We think you need these skills to ace Client Relationship Manager in Northampton
Some tips for your application 🫡
Show Us You Care: When you're writing your application, make sure to highlight your understanding of client needs. We want to see that you genuinely care about delivering exceptional service and can listen to clients effectively.
Tailor Your Experience: Don’t just list your previous roles; connect them to the skills we’re looking for. If you've worked in a client-facing role or have experience in ecommerce or logistics, let us know how that makes you a great fit for our team!
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by keeping it concise and to the point. Use bullet points if necessary to highlight your key achievements and skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at J&J Global Fulfilment
✨Know Your Clients
Before the interview, research J&J Global Fulfilment and their client base. Understand their services and how they add value to clients. This will help you demonstrate your ability to listen and prioritise client needs during the conversation.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your experience in client management. Focus on situations where you successfully improved client satisfaction or retention, as this aligns perfectly with what they’re looking for.
✨Ask Insightful Questions
During the interview, ask questions that show your interest in their operations and client relationships. For instance, inquire about their approach to client feedback and how they implement changes based on it. This shows you’re proactive and genuinely interested in their success.
✨Demonstrate Calmness Under Pressure
Be ready to discuss how you handle multiple priorities and stressful situations. Share a story that illustrates your calm and collected manner when faced with challenges, as this is crucial for a Client Relationship Manager role.
