At a Glance
- Tasks: Provide top-notch customer service over the phone and via email.
- Company: Join JJ Foodservice, a leading independent foodservice wholesaler in the UK.
- Benefits: Enjoy 28 days paid leave, exclusive discounts, and free counselling services.
- Other info: Work Monday to Friday with great career growth opportunities.
- Why this job: Be part of a friendly team and make a real difference for customers.
- Qualifications: Strong customer service skills and a friendly, professional phone manner.
The predicted salary is between 24000 - 30000 £ per year.
Do you have Customer Service experience? Then this could be the job for you. The perfect candidate will be interacting with customers over the phone to provide the first-class service we are well known for.
Qualifications
- Strong customer service experience, ideally within a telesales environment
- Great telephone manners and email writing skills
- Ability to engage with customers on the phone in a friendly, empathetic, and professional way
- Can happily take ownership of queries and ensure that these are followed through to resolution
- Strong IT skills (or willingness to learn)
- Eligibility to live and work in the UK
- A good standard of spoken English
Responsibilities
- Provide a high quality of service to our customers
- Understand and complete processes in accordance with company policies
- Handle a high volume of telephone and email enquiries adhering to company standards
- Provide information about products or services
- Feeding issues back to the wider business
Benefits
- Monday to Friday only
- 28 days paid annual leave (including Bank Holidays), increasing to 33 days with length of service
- Access to hundreds of exclusive discounts and savings through our JJ family portal
- Free support with personal legal, medical, health and wellbeing issues
- A free telephone counselling service
- Free secure parking
- Cycle to work scheme
If you feel you have the necessary skills, apply today! Our friendly team will be in touch if your application is successful.
JJ Food Service is one of the UK's leading independent foodservice wholesalers, supplying a wide range of quality products to restaurants, caterers, and retailers nationwide. Established in 1988, we operate 12 branches across the UK, employ over 770 people, and generate an annual turnover of £243 million. Our success is built on exceptional customer service, efficient logistics, and innovation. We were early pioneers of digital ordering and e-commerce in the foodservice sector, offering seamless online and app-based solutions. Our commitment to sustainability and continuous improvement ensures we remain a trusted partner for thousands of customers across the UK. JJ Foodservice is an equal opportunities employer, committed to creating an inclusive culture and encouraging a diversity of people. No matter who you are, what you look like, or where you are from, you can find your place at JJ Foodservice.
Customer Service Representative employer: JJ Foods Ltd
At JJ Foodservice, we pride ourselves on being an exceptional employer, offering a supportive work culture that values diversity and inclusivity. Our Customer Service Representatives enjoy a range of benefits including generous annual leave, access to exclusive discounts, and comprehensive support for personal wellbeing, all while working in a dynamic environment that fosters professional growth and development. Join us in our mission to deliver outstanding service and be part of a team that has been recognised as the National Wholesaler of the Year.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on JJ Foodservice. Understand their values, products, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be interacting with customers over the phone, it’s crucial to sound friendly and professional. Grab a friend or family member and do some mock calls to get comfortable with handling queries and providing information.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've taken ownership of customer issues in the past. Highlighting your ability to follow through to resolution will make you stand out as a candidate who can deliver that first-class service we pride ourselves on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our awesome team at JJ Foodservice!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've engaged with customers in the past, especially over the phone or via email. Share specific examples that showcase your friendly and professional approach!
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. Use keywords from the listing, like 'telephone manners' and 'ownership of queries', to show us you’re the perfect fit for our team.
Keep It Professional Yet Friendly:When writing your application, strike a balance between professionalism and friendliness. We’re looking for someone who can engage with customers in an empathetic way, so let your personality shine through while keeping it polished!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team at JJ Foodservice!
How to prepare for a job interview at JJ Foods Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how you handled challenging situations. This will show that you understand the importance of providing first-class service, which is key for this role.
✨Practice Your Phone Manners
Since you'll be interacting with customers over the phone, practice your telephone etiquette. Make sure you sound friendly and professional. You could even do a mock call with a friend to get comfortable with speaking clearly and empathetically.
✨Familiarise Yourself with the Company
Take some time to research JJ Foodservice. Understand their products, services, and commitment to customer satisfaction. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the company.
✨Prepare for Common Questions
Think about common interview questions for customer service roles, like how you would handle an upset customer or how you prioritise tasks. Prepare specific examples from your past experience that highlight your skills and ability to resolve issues effectively.
