At a Glance
- Tasks: Engage with customers over the phone and provide top-notch service.
- Company: Join JJ Foodservice, a leading independent foodservice wholesaler in the UK.
- Benefits: Enjoy 28 days paid leave, exclusive discounts, and free counselling services.
- Other info: Work Monday to Friday in a supportive and inclusive environment.
- Why this job: Make a real difference by helping customers and resolving their queries.
- Qualifications: Strong customer service skills and a friendly, professional attitude.
The predicted salary is between 25000 - 30000 £ per year.
Do you have Customer Service experience? Then this could be the job for you. The perfect candidate will be interacting with customers over the phone to provide the first-class service we are well known for.
Qualifications
- Strong customer service experience, ideally within a telesales environment
- Great telephone manners and email writing skills
- Ability to engage with customers on the phone in a friendly, empathetic, and professional way
- Can happily take ownership of queries and ensure that these are followed through to resolution
- Strong IT skills (or willingness to learn)
- Eligibility to live and work in the UK
- A good standard of spoken English
Responsibilities
- Provide a high quality of service to our customers
- Understand and complete processes in accordance with company policies
- Handle a high volume of telephone and email enquiries adhering to company standards
- Provide information about products or services
- Feeding issues back to the wider business
Benefits
- Monday to Friday only
- 28 days paid annual leave (including Bank Holidays), increasing to 33 days with length of service
- Access to hundreds of exclusive discounts and savings through our JJ family portal
- Free support with personal legal, medical, health and wellbeing issues
- A free telephone counselling service
- Free secure parking
- Cycle to work scheme
If you feel you have the necessary skills, apply today! Our friendly team will be in touch if your application is successful.
Customer Service Representative employer: JJ Foods Ltd
At JJ Foodservice, we pride ourselves on being an exceptional employer, offering a supportive work culture that values diversity and inclusivity. As a Customer Service Representative, you'll enjoy a range of benefits including generous annual leave, access to exclusive discounts, and free support for personal wellbeing, all while working in a dynamic environment that fosters employee growth and development. Join our award-winning team and be part of a company that is committed to innovation and sustainability in the foodservice industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on JJ Foodservice. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries and give you a chance to showcase your friendly and professional phone manner.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you’ve gone above and beyond for a customer. This will demonstrate your strong customer service skills and ability to take ownership of queries.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our awesome team at JJ Foodservice!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've engaged with customers in the past, especially in a telesales environment. Share specific examples that demonstrate your friendly and professional approach!
Nail That Telephone Manner:Since you'll be interacting with customers over the phone, it's crucial to convey your great telephone manners. In your written application, use a warm and approachable tone to reflect how you'd communicate with customers. This will give us a taste of your personality!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications. Avoid fluff and focus on what makes you the perfect fit for the role!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at JJ Foods Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how you handled challenging situations. This will show that you understand the importance of providing first-class service.
✨Practice Your Phone Manners
Since this role involves a lot of phone interaction, practice your telephone etiquette. Try role-playing with a friend or family member to ensure you sound friendly, empathetic, and professional. Remember, your tone can make all the difference!
✨Familiarise Yourself with the Company
Do some research on JJ Foodservice and their services. Knowing about their commitment to sustainability and innovation can help you align your answers with their values during the interview. It shows genuine interest and preparation.
✨Prepare for Common Questions
Think about common customer service interview questions, like how you would handle an upset customer. Prepare specific examples from your past experience that demonstrate your problem-solving skills and ability to take ownership of queries.
