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- Tasks: Provide top-notch customer service over the phone and via email.
- Company: Join a well-known company with a reputation for excellent service.
- Benefits: Enjoy 28 days paid leave, exclusive discounts, and free support services.
- Why this job: Make a difference by helping customers and resolving their queries.
- Qualifications: Strong customer service skills and a friendly, professional attitude.
- Other info: Monday to Friday role with opportunities for personal growth.
The predicted salary is between 21600 - 28800 £ per year.
Do you have Customer Service experience? Then this could be the job for you. The perfect candidate will be interacting with customers over the phone to provide the first-class service we are well known for.
Salary: £27
We are looking for applicants who have the following skills:
- Strong customer service experience, ideally within a telesales environment
- Great telephone manners and email writing skills
- Ability to engage with customers on the phone in a friendly, empathetic, and professional way
- Can happily take ownership of queries and ensure that these are followed through to resolution
- Strong IT skills (or willingness to learn)
- Eligibility to live and work in the UK
- A good standard of spoken English
Responsibilities of the role:
- Provide a high quality of service to our customers
- Understand and complete processes in accordance with company policies
- Handle a high volume of telephone and email enquiries adhering to company standards
- Provide information about products or services
- Feeding issues back to the wider business
Our benefits:
- Monday to Friday only
- 28 days paid annual leave (including Bank Holidays), increasing to 33 days with length of service
- Access to hundreds of exclusive discounts and savings through our JJ family portal
- Free support with personal legal, medical, health and wellbeing issues
- A free telephone counselling service
- Free secure parking
- Cycle to work scheme
Customer Service Representative in Enfield employer: JJ Food Service
Contact Detail:
JJ Food Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Enfield
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they stand for will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since this role is all about interacting with customers over the phone, try doing mock calls with friends or family. This will help you feel more confident and improve your telephone manners.
✨Tip Number 3
Be ready to share examples from your past experiences. Think of specific situations where you provided excellent customer service or resolved a tricky issue. This will demonstrate your ability to take ownership of queries and follow through to resolution.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace Customer Service Representative in Enfield
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've engaged with customers in the past, especially over the phone or via email. Share specific examples that showcase your friendly and professional approach!
Keep It Professional Yet Friendly: When writing your application, remember to keep your tone professional but also friendly. We’re looking for someone who can connect with our customers, so let your personality shine through while maintaining a level of professionalism.
Tailor Your Application: Don’t just send out the same application everywhere! Tailor your CV and cover letter to fit this role specifically. Mention how your skills align with what we’re looking for, like your telephone manners and IT skills. It shows us you’re genuinely interested!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at JJ Food Service
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how they relate to providing excellent service, especially over the phone. Think of specific examples where you turned a negative situation into a positive one.
✨Practice Your Phone Manners
Since this role involves a lot of phone interaction, practice your telephone etiquette. Speak clearly, use a friendly tone, and remember to listen actively. You might even want to do a mock call with a friend to get comfortable!
✨Show Off Your IT Skills
Make sure you're familiar with common customer service software or tools. If you don’t have experience, show your willingness to learn. Mention any tech skills you have that could be relevant, like using CRM systems or handling email queries efficiently.
✨Engage with Empathy
During the interview, demonstrate your ability to engage with customers empathetically. Share stories that highlight your understanding of customer needs and how you’ve resolved issues in a professional manner. This will show that you can take ownership of queries and follow through to resolution.
