Internal Customer Service Delivery Driver (HGV)

Job Type: Full‑Time

Category: Driver

Location: 10 Murrayfield Road, Braunstone Frith Industrial Estate, LE3 1UW, Leicester, United Kingdom

Current Employee Requirement: Must be a current employee of JJ Food Service Ltd.

Responsibilities

• Deliver goods to customers and provide outstanding customer service.
• Maintain a clean and presentable appearance at all times, representing the company and maintaining a warm & helpful attitude.
• Load and unload goods to the customer’s delivery point in accordance with manual handling and health & safety training.
• Deliver goods in a polite manner, managing manual handling of goods up to 25 kg.
• Create a work balance of being 50% driver and 50% customer service representative.
• Be customer and service focused as the “face of JJ.”
• Uphold the company brand image with a uniformed smart appearance and a positive attitude.
• Ensure service quality remains high and maintain standards of cleanliness and security of the assigned vehicle.
• Maintain health and safety standards of the assigned lorry and staff under control.
• Drive assigned vehicles to customer accounts, meeting tight deadlines and following route sequence.
• Complete deliveries in a timely manner.
• Collect and bank payments in accordance with payment terms, keeping funds secure.
• Bank only up to £1,000 at any time.
• Ensure invoices and relevant documents are signed by customers.
• Identify counterfeit money.
• Keep the company mobile device charged and active.
• Wear full JJ uniform, safety boots, and maintain a smart, clean presentation.
• Report all accidents and injuries immediately, taking pictures of damage as described in the employee handbook.
• Obey all traffic laws and limits.
• Organise and control helpers.
• Accurately complete the taco graph (if applicable).
• Carry out additional tasks delegated by the line manager.
• Adhere to company internal/external customer care and equal opportunity policies.
• Ensure compliance with health & safety policies and procedures.
• Adhere to all company policies, procedures and business requirements.
• Undertake additional tasks and responsibilities reasonably expected of the role.
• Maintain confidentiality in accordance with GDPR.

Lifting & Equipment

• Lifting of products (ambient, chilled, frozen) up to 25 kg.
• Pushing and pulling a trolley to customer premises (drivers/helpers).
• Operating a vehicle tail lift.
• Use of sack barrow (trolley) for drivers and helpers.
• Use of pump trucks (warehouse operatives, drivers and helpers).

Qualifications & Skills

• Clean and valid C1 driving licence.
• Digital Tachograph Card.
• Good driver with thorough understanding of road safety.
• Patience to tolerate long drives and heavy traffic.
• Ability to work alone or as part of a team.
• Excellent customer service skills, remaining pleasant and friendly.
• Basic IT skills.
• Good map reading skills and knowledge of the area.
• Problem solving ability.
• Ability to handle documents.
• Ability to diffuse conflicts.
• Strong customer-service focus.

Flexibility & Additional Conditions

It is an express condition of employment that you are prepared, whenever necessary, to transfer to alternative groups or duties within our business. During holiday periods or other times, you may be required to take over duties normally performed by colleagues. This flexibility is essential due to the ever‑changing nature of the work.