Internal Customer Service Delivery Driver (3.5) in Sidcup

Overview: You must be a current employee of JJ Food Service Ltd.

Job Details:

• Group: Operations
• Branch: Sidcup
• Team: Delivery
• Job Type: Full Time
• Job: Customer Service Delivery Driver (3.5 T Van)
• Report To: Delivery Supervisor/ Delivery Manager/ Transport Administration Manager/ Branch Manager/ Office Manager/ Delivery Administrator
• Report From: n/a

Primary Responsibilities:

• Deliver goods to customers and provide outstanding customer service.

Other Responsibilities:

• Maintain a clean and presentable appearance at all times.
• Represent the Company and provide excellent customer service at all levels with a warm and helpful attitude.
• Loading and unloading, delivering goods to the customer’s delivery point in accordance with manual handling and health & safety training.

Daily and Long-Term Responsibilities:

• Deliver goods in a polite manner to the customer’s delivery point, including manual handling of goods up to 25kg.
• Create a work balance of 50% driver and 50% customer service representative.
• Be customer and service focused, “face of JJ”.
• Uphold the company brand image, uniformed smart appearance with a positive attitude at all times.
• Ensure that the service quality remains consistently high.
• Maintain standards of cleanliness and security of your assigned vehicle.
• Maintain Health and Safety standards of your assigned lorry and staff under control.
• Drive assigned vehicles to assigned customer accounts until all deliveries are finished, work to tight deadlines.
• Ensure the deliveries are completed in a timely manner.
• Follow your route sequence.
• Collect and bank in accordance with payment terms and ensure the money is secure at all times.
• Banking collected money by not exceeding £1000 at any time.
• Ensure all invoices and relevant documents are signed by customers with the correct received amount.
• Identifying counterfeit money.
• Keep company mobile device charged and on at all times.
• Wearing full JJ uniform and safety boots, smart and clean presentation.
• Reporting all accidents and injuries at work immediately and taking pictures of the damage as described in the employee handbook.
• Obeying all traffic laws and limits.
• Organising and controlling helper.
• Accurately and clearly completing your tacograph (if applicable).
• Carrying out such further tasks as may from time to time be delegated by your line manager.
• To ensure that the company internal/external customer care & equal opportunity policies are adhered to at all times.
• To be responsible for and ensure compliance with policies and procedures for Health & Safety.
• Adhere to all company policies, procedures and business requirements.
• Undertake additional tasks and responsibilities as may be reasonably expected of the role and as necessary in order to achieve the objectives of the department and JJ Food Service goals.
• Maintain confidentiality in accordance with the General Data Protection Regulation (GDPR).

Lifting and Equipment:

The job involves lifting of products (Ambient, chilled and frozen) with different weights up to 25 kg. Pushing, pulling the trolley to customer premises (drivers/helpers). Operating a vehicle tail lift.

Equipment:

• Sack barrow (Trolley) for drivers and helpers.
• Pump trucks (warehouse operatives, drivers and helpers).

Skills:

• Clean and valid B Class driving licence.
• Good driving with thorough understanding of road safety.
• Patience to tolerate long drives and heavy traffic.
• Able to work alone or as part of a team.
• Excellent customer service skills remaining pleasant and friendly.
• Basic IT skills.
• Good map reading skills and knowledge of the area.
• Problem solving ability.
• Handle documents.
• Ability to diffuse difficult situations.
• Strong customer service focus.

It is an express condition of employment that you are prepared, whenever necessary, to transfer to alternative groups or duties within our business. During holiday periods, etc. it may be necessary for you to take over some duties normally performed by colleagues. This flexibility is essential as the type and volume of work is always subject to change, and it allows us to operate efficiently and gain maximum potential.