At a Glance
- Tasks: Deliver goods while providing top-notch customer service and maintaining vehicle standards.
- Company: Join JJ Food Service Ltd, a leader in customer satisfaction.
- Benefits: Full-time role with competitive pay and a supportive team environment.
- Other info: Dynamic role with opportunities for growth and development within the company.
- Why this job: Be the face of our brand and make a difference in customer experiences.
- Qualifications: Must be a current employee with a valid HGV licence and great communication skills.
The predicted salary is between 30000 - 40000 € per year.
To be considered for this position, you must be a current employee of JJ Food Service Ltd.
Primary Responsibility: As well as delivering goods to the customers, provide outstanding customer service.
Other Responsibilities:
- Delivering goods in a polite manner to the customer’s delivery point including manual handling of goods up to 25kg.
- Create a work balance of being 50% driver and 50% customer service representative.
- Be customer and service focused, “face of JJ”.
- Uphold the company brand image, uniformed smart appearance with a positive attitude at all times.
- Ensure that the service quality remains constantly high.
- Maintain standards of cleanliness and security of your assigned vehicle.
- Maintain Health and Safety standards of your assigned lorry and staff under control.
- Drive assigned vehicles to assigned customer accounts till the finish of all assigned deliveries, working to tight deadlines.
- Ensure the deliveries are completed in a timely manner following your route sequence.
- Collecting and banking in accordance with payment terms and ensuring the money is secure at all times.
- Banking collected money by not exceeding £1000 with you at no times.
- Ensuring that all the invoices and the relevant documents are signed by the customers and yourself with the correct received amount.
- Identifying counterfeit money.
- Keep company mobile device charged and on at all times.
- Wearing full JJ uniform and safety boots, smart and clean presentation.
- Reporting all accidents and injuries at work straight away and taking pictures of the damage as described in the employee handbook.
- Obeying all traffic laws and limits.
- Organising and controlling helper.
- Accurately and clearly completing your tachograph (if applicable).
- Carrying out such further tasks as may from time to time be delegated by your line manager.
- To ensure that the company internal/external customer care is maintained.
Internal Customer Service Delivery Driver (HGV) employer: JJ Food Service Limited
At JJ Food Service Ltd, we pride ourselves on being an exceptional employer, offering our Internal Customer Service Delivery Drivers a dynamic work environment in Sidcup that balances driving and customer service. Our team-oriented culture fosters personal growth and development, with opportunities for training and advancement, while our commitment to employee well-being ensures a supportive atmosphere where every team member can thrive. Join us to be part of a company that values your contributions and provides a rewarding career path in the food service industry.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Customer Service Delivery Driver (HGV)
✨Tip Number 1
Network like a pro! Chat with your colleagues and let them know you're on the lookout for the Internal Customer Service Delivery Driver role. They might have insider info or even recommend you directly to the hiring managers.
✨Tip Number 2
Show off your customer service skills during any informal chats or meetings. Remember, you're not just a driver; you're the 'face of JJ'. So, keep that positive attitude shining through!
✨Tip Number 3
Be proactive! If you see an opportunity to help out in the delivery team or assist with customer queries, jump in. This shows your commitment and can make you stand out when it comes time for promotions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team as an Internal Customer Service Delivery Driver.
We think you need these skills to ace Internal Customer Service Delivery Driver (HGV)
Some tips for your application 🫡
Show Off Your Customer Service Skills:Since this role is all about delivering goods and providing top-notch customer service, make sure to highlight any relevant experience you have in these areas. We want to see how you can be the 'face of JJ' and keep our customers smiling!
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This helps us understand your qualifications without any confusion.
Tailor Your Application:Make sure to customise your application to fit the job description. Mention specific responsibilities from the listing that you’ve handled before. This shows us you’re not just sending a generic application but are genuinely interested in this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at JJ Food Service Limited
✨Know Your Stuff
Make sure you’re familiar with JJ Food Service Ltd and their values. Understand the role of an Internal Customer Service Delivery Driver (HGV) and how it fits into the company’s operations. Brush up on your knowledge about customer service best practices and the importance of maintaining a positive brand image.
✨Showcase Your Customer Service Skills
During the interview, be ready to share examples of how you've provided outstanding customer service in the past. Think of specific situations where you went above and beyond for a customer, as this will demonstrate your commitment to being the 'face of JJ'.
✨Demonstrate Safety Awareness
Since health and safety are crucial in this role, be prepared to discuss how you ensure safety while driving and handling goods. Mention any relevant experience you have with maintaining vehicle cleanliness and security, as well as adhering to traffic laws.
✨Dress to Impress
First impressions matter! Make sure you arrive in smart attire that reflects the company’s uniform standards. A clean and professional appearance will show that you take the role seriously and respect the company’s image.
