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For Companies At a Glance
- Tasks: Lead and energise Telesales, Customer Service, and Sales Admin teams to achieve excellence.
- Company: Join JJ Food Service Ltd, a growing national business with a supportive culture.
- Benefits: Enjoy a competitive salary, profit share scheme, and career progression opportunities.
- Why this job: Make a real impact on team performance and customer experience in a dynamic environment.
- Qualifications: Proven sales management experience in foodservice or retail, with strong leadership skills.
- Other info: Ideal for hands-on leaders who thrive in fast-paced, target-driven settings.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an enthusiastic and experienced Sales Manager to lead and energise our Telesales, Customer Service, and Sales Administration teams. This is a full-time office-based role reporting directly to the Chief Sales Officer, ideal for a hands-on leader who can drive performance, improve service quality, and transform team dynamics.
Key Responsibilities
- Lead, coach, and motivate the Telesales, Customer Service, and Sales Admin teams to achieve sales and service excellence.
- Develop and implement strategies to increase sales, improve customer retention, and enhance service delivery.
- Monitor team performance, set clear KPIs, and ensure accountability across all functions.
- Identify training needs and foster a culture of continuous improvement and professional development.
- Collaborate with senior leadership to align team goals with broader business objectives.
- Analyse customer feedback and sales data to inform decision-making and drive improvements.
- Champion a proactive, customer-first approach across all touchpoints.
Key Performance Indicators (KPIs)
- Sales Growth: Increase in revenue generated through telesales and inbound customer channels.
- Customer Satisfaction: Improvement in service ratings and resolution times.
- Team Productivity: Achievement of call targets, order accuracy, and response times.
- Retention & Engagement: Reduction in staff turnover and improvement in team morale.
- Process Efficiency: Streamlining of admin workflows and reduction in service errors.
About You
- Proven experience as a Sales Manager in the foodservice, wholesale, or food-oriented retail sector.
- Strong leadership skills with the ability to inspire and transform team culture.
- Excellent communication, coaching, and performance management capabilities.
- Commercially minded with a focus on results, service quality, and operational efficiency.
- Able to work independently, take initiative, and deliver measurable outcomes.
- Comfortable working in a fast-paced, target-driven environment.
The ideal candidate will have strong sales experience, including managing large accounts and progressing from ground level. They should be skilled in dealing with independent customers and engaging confidently with team members. A strong sales leader transitions from focusing on personal performance to driving success through their team, using experience to coach, mentor, and support. Leading by example during challenges builds trust, respect, and credibility. The candidate must look beyond weekly sales figures and assess each salesperson’s broader contribution thoughtfully and holistically. Above all, they should be approachable, adaptable, people-focused, and able to guide others with clarity and humility.
What We Offer
- Competitive salary.
- Profit share scheme.
- Career progression opportunities within a growing national business.
- Supportive and entrepreneurial working environment.
- The chance to make a real impact on team performance and customer experience.
Sales Office & Customer Service Manager in Enfield employer: JJ Food Service Limited
Contact Detail:
JJ Food Service Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Office & Customer Service Manager in Enfield
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your leadership skills and how you can drive performance in a team setting, just like the role requires.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to make an impact in the sales and customer service arena.
We think you need these skills to ace Sales Office & Customer Service Manager in Enfield
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've motivated teams in the past and what strategies you've used to drive performance. Remember, this role is all about energising and transforming team dynamics!
Be Customer-Centric: Since the role focuses on customer service excellence, share examples of how you've championed a customer-first approach. We love candidates who can demonstrate their ability to improve customer satisfaction and retention through innovative solutions.
Quantify Your Achievements: Use numbers to back up your claims! Whether it's sales growth, team productivity, or process efficiency, we appreciate clear metrics that showcase your impact. This helps us understand the tangible results you've delivered in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your details and get to know you better. Plus, it shows you're keen on joining our team at JJ Food Service!
How to prepare for a job interview at JJ Food Service Limited
✨Know Your Numbers
Before the interview, brush up on key sales metrics and KPIs relevant to the role. Be ready to discuss how you've driven sales growth in previous positions and how you plan to do the same at JJ Food Service Ltd.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills. Think about times when you've motivated a team or transformed team dynamics. This is your chance to demonstrate how you can inspire and coach the Telesales and Customer Service teams.
✨Understand the Customer First Approach
Familiarise yourself with the concept of a customer-first approach. Be prepared to discuss how you've implemented this in past roles and how you would champion it within the company to enhance service delivery and customer satisfaction.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the current challenges the teams face or how success is measured. This shows your genuine interest in the role and helps you understand how you can make a real impact.
