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- Tasks: Lead innovative CRM projects and drive technology solutions for impactful healthcare outcomes.
- Company: Join Johnson & Johnson, a leader in healthcare innovation and technology.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Why this job: Make a real difference in healthcare while working with cutting-edge technology.
- Qualifications: 8+ years in tech or business, with CRM experience and strong leadership skills.
- Other info: Dynamic role with global collaboration and excellent career advancement opportunities.
The predicted salary is between 48000 - 84000 £ per year.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
This role entails regional responsibilities for the EMA region (Europe, Middle East, Africa), leading and executing pivotal business technology projects on and around our CRM platform. Supporting sales, marketing and digital, in this leadership role, you will oversee all aspects of our CRM platform, including:
- Driving projects from conception to completion
- Establishing and managing a development team
- Ensuring technical solutions address business challenges with measurable outcomes and metrics
- Creating and implementing a cohesive technical roadmap aligned with key business priorities on the CRM platform
- Presenting and aligning leaders on business and technology strategies
- Managing licenses, financials, and metrics
- Consulting and collaborating with various technology teams on project execution
- Overseeing design governance and reliability
- Leading development teams to deliver innovative solutions that enhance user experience and achieve desired goals
The Technology Product Manager, CRM will:
- Drive the Butterfly Program (migration from Salesforce to MS Dynamics) for the Vision EMA to ensure localization of the global MedTech implementation
- Establish and nurture relationships up and down the chain both within business and technology teams in the region and globally where necessary
- Partner with Business Product Owner and commercial leaders to define, shape and lead the business product strategy, roadmaps, business cases and outcomes (OKRs, KPIs)
- Translate business strategy to technology solutions and effectively communicate the strategy and vision across the organization
- Have accountability for the solutions and their outcomes including related measures, metrics, and dashboards
- Conduct experiments to test the real-world success of proposed solutions
- Estimate development and effort levels to prioritize requirements and align IT capacity with top business priorities
- Lead teams and deliver projects aligned to the platform’s vision, goals and encouraged outcomes
- Define and ensure adherence to J&J processes and standards
- Proactively partner with various internal teams and other regional and global enterprise architects to design scalable, flexible, and supportable technical systems that add business value and are aligned with the JJV technology strategy as well as enterprise patterns and standards
Qualifications:
- 8+ years of equivalent business or technology experience are required
- 8+ years of experience in Digital, CRM, or Commercial-related technology positions, including multi-market deployments of a CRM platform delivering API-first architectures centered on mobile and web engagement solutions, is required
- 5+ years of experience and operational understanding of Salesforce.com, Microsoft Dynamics, or other CRM platforms, including their product offerings and capabilities, are required
- 5+ years of experience in leading and driving the delivery of Agile projects with globally diverse teams is required
- Completion of several full CRM implementations or complex IT projects from initiation, delivery to support is required
- Experience in building a digital ecosystem, including user applications, solution and system architecture, integrations, and related data strategy and analytical capabilities, is desired
- The ability to quickly learn complex business processes, understand and work across multiple business domains, and strong communication and critical thinking skills are required
- Experience leading technical conversations, workshops, and workstreams to consensus, conclusions, and actions is desired
- Experience documenting user/system requirements and user acceptance testing scripts is required
- Demonstrated ability to understand and articulate business requirements, direction, and initiatives, including the ability to balance requirements from an enterprise, sector, and franchise/region level, is required
- Strong ability to build and maintain relationships at various levels, both inside and outside an organization, is required
- Ability to stay organized and manage multiple priorities with professionalism is required
- Proficiency in creating effective and engaging Microsoft PowerPoint presentations is required
- Proficiency in Microsoft Excel in aggregating, summarizing, and presenting data is required
- Familiarity with various IT programming languages and techniques, database platforms, ETL tools, cloud-based architectures, and mobility platform solutions is desired
Preferred:
- Certified on a CRM platform
- Experience working with Sales and Marketing Organizations
- Experience in Medical Devices, Pharmaceuticals, or Consumer Packaged Goods industries
- Experience in regulatory and compliance matters (GDPR, etc.)
- Experience working in a Shared Services IT Operating model where development and support services are provided by shared services organizations that support multiple functional and organizational units
- Experience working in a regulated environment (e.g., GxP, HIPAA, GDPR, etc.)
- Ability to context switch between multiple complex and fast-moving projects while maintaining high quality and rapid delivery
Required Skills:
- Analytical Reasoning
- Consulting
- Cost Management
- Developing Others
- Human-Computer Interaction (HCI)
- Inclusive Leadership
- Leadership
- People Performance Management
- Performance Measurement
- Product Development
- Product Strategies
- Project Management Methodology (PMM)
- Research and Development
- Resource Management
- Software Development Management
- Strategic Supply Chain Management
- Team Management
Technology Product Manager CRM in Wokingham employer: J&J Family of Companies
Contact Detail:
J&J Family of Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Product Manager CRM in Wokingham
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, webinars, or even local meetups. Building relationships can open doors to opportunities that aren’t even advertised.
✨Show Off Your Skills
Don’t just talk about your experience; demonstrate it! Create a portfolio or a personal website showcasing your projects and achievements. This gives potential employers a tangible sense of what you can bring to the table.
✨Ace the Interview
Prepare for interviews by researching the company and practising common questions. Be ready to discuss how your skills align with their needs, especially around CRM platforms and technology solutions. Confidence is key!
✨Apply Through Our Website
When you find a role that excites you, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technology Product Manager CRM in Wokingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience with CRM platforms and any relevant projects you've led. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you the perfect fit. Don't forget to mention your experience in leading Agile projects!
Showcase Your Achievements: Quantify your successes! Whether it's improving user engagement or streamlining processes, we love to see numbers that demonstrate your impact. This helps us understand the value you can bring to our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Good luck!
How to prepare for a job interview at J&J Family of Companies
✨Know Your CRM Inside Out
Make sure you have a solid understanding of both Salesforce and Microsoft Dynamics, as well as their capabilities. Be prepared to discuss how you've used these platforms in past roles and how they can be leveraged to drive business outcomes.
✨Showcase Your Leadership Skills
As a Technology Product Manager, you'll need to demonstrate your ability to lead diverse teams. Prepare examples of how you've successfully managed projects from conception to completion, focusing on your leadership style and how you foster collaboration.
✨Align Business and Technology Strategies
Be ready to articulate how you can translate business strategies into technology solutions. Think about specific instances where you've aligned tech initiatives with business goals, and be prepared to discuss the measurable outcomes of those efforts.
✨Prepare for Technical Conversations
Expect to engage in discussions about technical architecture and system design. Brush up on your knowledge of API-first architectures and cloud-based solutions, and be ready to share your insights on how these can enhance user experience and drive innovation.
