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- Tasks: Support advanced medical equipment and ensure customer satisfaction through installation and repairs.
- Company: Join Johnson & Johnson MedTech, a leader in innovative healthcare solutions.
- Benefits: Gain hands-on experience in a dynamic field with opportunities for growth.
- Why this job: Make a real impact on patients' lives while working with cutting-edge technology.
- Qualifications: Ideal for those with a background in biomedical or electrical engineering.
- Other info: Enjoy a mix of office and fieldwork with flexible hours.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
Johnson & Johnson MedTech | Cardiovascular, with its subsidiary Biosense Webster Inc. is recruiting for an Associate Field Service Engineer (AFSE), located in the London Area (United Kingdom).
About Cardiovascular: Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that’s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients. Your unique talents will help patients on their journey to wellness.
Role purpose: Atrial fibrillation (AFIB) is a quivering or irregular heartbeat (arrhythmia) that can lead to blood clots, stroke, heart failure and other heart-related complications. 20 million people around the world suffer from AFIB each year. Biosense Webster, Inc. is the global leader in the science of diagnosing and treating heart rhythm disorders. The company established its leadership in electrophysiology with the development of the first real-time, 3D cardiac mapping and navigation technology, as well as the first electrophysiology catheter. The introduction of the company’s CARTO® 3 System in 2009 revolutionized 3D mapping technology by growing the accuracy, speed, and efficiency of the cardiac ablation procedure.
Job Summary: As an Associate Field Service Engineer, you will be responsible for supporting our systems in installation, service and repair. The interaction with customers in person or over the phone, handling their technical inquiries and complaints is key to building a lasting customer relationship. You will coordinate yourself independently to keep your Area on track.
Key Responsibilities:
- Support of highly advanced medical equipment to build 3D-Maps to accurately visualize the anatomy of the human heart, identify the root cause and treat them in one intervention.
- Lead schedule and perform the installation, upgrades and repair of equipment within your area.
- Evaluate, diagnose and repair malfunctioning equipment in response to service calls in your territory, schedule to facilitate all aspects of technical/engineering work required to support all products supported.
- Drive Customer Satisfaction improvement in assigned territory through Monthly review of complaints / Parts Usage / system performance. Analyze data, identify issues and put in corrective actions and improvements plans.
- Handle customer expectations on a regular basis before and after various interactions to ensure customer happiness.
- Complete, clear and timely update in the Service Management System related to Work Orders.
- Maintain composure and problem-solving focus during stressful interactions.
- Responsible for communicating business related issues or opportunities to the next management level.
- Follow all Company guidelines related to Health, Safety and Environmental practices.
Qualifications:
Education: Experience in the Medical Device Industry is preferred. Associate degree with 2 years’ service Medical related experience; OR Highly preferred bachelor’s degree in Biomedical / (Electronics) Electrical / Computer Engineering field. Knowledge of servicing principles, practices and procedures preferred.
Experience and Skills:
- Required: Organization skills.
- Knowledge of Microsoft Office.
- Problem solving skills.
- Operation of standard test equipment e.g. digital multimeter / safety tester.
- Ability to travel short notice.
- Air travel upon request to EMEA region.
- Ability to work weekends and “off hours” as needed to support customer and business needs.
- Heavy lifting of equipment and excessive standing, lifting and bending will be required.
- Always respect and apply safety rules and procedures.
Other: English verbal and written communication skills. Office/Field time 25%/75%. Must have valid driver’s license.
Assosicate Field Service Engineer - Johnson & Johnson MedTech | Cardiovascular in London employer: J&J Family of Companies
Contact Detail:
J&J Family of Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assosicate Field Service Engineer - Johnson & Johnson MedTech | Cardiovascular in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Johnson & Johnson. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching the latest innovations in cardiovascular technology. Show us you’re passionate about improving patient care and how you can contribute to our mission.
✨Tip Number 3
Practice your problem-solving skills! We love candidates who can think on their feet. Consider common technical issues in the field and how you would tackle them during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Assosicate Field Service Engineer - Johnson & Johnson MedTech | Cardiovascular in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Associate Field Service Engineer role. Highlight any relevant experience in the medical device industry and showcase your technical skills. We want to see how your background aligns with our mission at Johnson & Johnson.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for improving cardiovascular health and how you can contribute to our innovative team. Keep it concise but impactful, showing us why you're the perfect fit.
Showcase Problem-Solving Skills: In your application, don’t forget to highlight your problem-solving abilities. Share examples of how you've tackled challenges in previous roles, especially in technical or customer service settings. We love seeing candidates who can think on their feet!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at J&J Family of Companies
✨Know Your Tech
Make sure you brush up on the technical aspects of the medical equipment you'll be working with. Familiarise yourself with 3D mapping technology and how it applies to cardiovascular treatments. This will show your passion for the role and your readiness to dive into the technical side.
✨Customer Interaction Practice
Since this role involves a lot of customer interaction, practice how you would handle technical inquiries and complaints. Role-play scenarios with a friend or family member to build your confidence in managing customer expectations and ensuring satisfaction.
✨Showcase Problem-Solving Skills
Prepare examples from your past experiences where you've successfully diagnosed and repaired equipment or solved complex problems. Be ready to discuss how you approached these challenges and what the outcomes were, as this will highlight your problem-solving abilities.
✨Understand the Company Culture
Research Johnson & Johnson's values and mission, especially their commitment to health and innovation. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goal of improving patient care through advanced technology.
