At a Glance
- Tasks: Lead CRM platforms to enhance sales effectiveness and customer engagement.
- Company: Join Johnson & Johnson, a leader in healthcare innovation.
- Benefits: Inclusive work environment, competitive salary, and career growth opportunities.
- Other info: Dynamic role with opportunities for professional development and cross-functional collaboration.
- Why this job: Make a real impact on health solutions while working with cutting-edge technology.
- Qualifications: Experience in IT product management and CRM platforms required.
The predicted salary is between 60000 - 80000 £ per year.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
DePuy Synthes is recruiting for a Technology Manager, CRM (EMEA) located in Ringaskiddy, Ireland or Leeds, United Kingdom. This role owns the end-to-end management, deployment and support enabling sales effectiveness, customer engagement, and data driven decision-making for our selling organization. The Manager partners with Sales, Marketing, Customer Experience, and IT teams to deliver scalable, compliant, and high impact capabilities that support commercial growth and reports into the DePuy Synthes Technology organization.
Key Responsibilities:- Act as the primary product owner for CRM platforms, translating business needs into product requirements, user stories, and prioritized backlogs.
- Align with global IT and business strategies.
- Partner with Sales, Marketing, Customer Service, and Analytics teams to improve customer engagement, pipeline management, and field productivity.
- Lead the application of AI, advanced analytics, and automation to modernize commercial platforms, enhancing customer engagement, pricing and revenue optimization, and data-driven decision-making while driving scalable and compliant commercial execution across sales, marketing, and customer operations.
- Lead cross-functional delivery teams to ensure timely, high-quality releases using agile and product-centric practices.
- Ensure CRM solutions align to global standards, and comply with data privacy, security, and regulatory requirements, including customer data governance standards.
- Monitor platform performance, adoption, and business outcomes, driving continuous improvement based on insights and feedback.
- Manage vendor and system integrator relationships supporting CRM platforms and integrations.
- Integrate Johnson & Johnson’s Credo and Leadership Imperatives into product decisions and team leadership.
- Education: Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field (required). Master’s degree (MBA or equivalent) (preferred).
- Experience and Skills Required: 6-8 years of experience in IT product management, technology product ownership, or commercial technology delivery. Hands-on experience with enterprise CRM platforms (e.g., Salesforce or equivalent). Strong understanding of commercial business processes, including sales operations and customer lifecycle management. Demonstrated ability to translate business needs into product roadmaps and delivery plans. Experience leading cross-functional teams using agile or hybrid delivery methodologies. Strong stakeholder management and leadership skills in a matrixed environment.
- Preferred: Experience supporting medical device, life sciences, or other regulated commercial environments. Knowledge of data privacy, compliance, and customer data governance. Experience managing external vendors and system integrators. Exposure to advanced CRM capabilities such as analytics, AI-enabled insights, or omnichannel engagement.
- Language: English (required); additional European languages are an advantage.
- Travel: Up to 15%, primarily domestic.
- Certifications: Agile, Scrum Product Owner, or CRM platform certifications (preferred).
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law.
Manager,EMEA CRM in Leeds employer: J&J Family of Companies
At Johnson & Johnson, we pride ourselves on being an exceptional employer, fostering a culture of inclusivity and respect for diversity. Our Leeds location offers employees the opportunity to work at the forefront of healthcare innovation, with access to comprehensive benefits, professional development programmes, and a collaborative environment that encourages personal and career growth. Join us in making a meaningful impact on health for humanity while enjoying a supportive workplace that values your contributions.
Contact Details:
J&J Family of Companies Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Manager,EMEA CRM in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Knowing their values, especially around health and innovation, will help you connect your experience to their mission.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in CRM and technology management can drive sales effectiveness and customer engagement. Keep it concise and impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Manager,EMEA CRM in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Manager, EMEA CRM. Highlight your experience with CRM platforms and any relevant leadership roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your understanding of commercial business processes and data-driven decision-making.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve improved sales effectiveness or customer engagement. We love numbers!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Good luck!
How to prepare for a job interview at J&J Family of Companies
✨Know Your CRM Inside Out
Make sure you have a solid understanding of the CRM platforms mentioned in the job description, like Salesforce. Be ready to discuss how you've used these tools in past roles and how they can drive sales effectiveness and customer engagement.
✨Align with Their Values
Johnson & Johnson places a strong emphasis on their Credo and leadership imperatives. Familiarise yourself with these values and think about how your own experiences and leadership style align with them. This will show that you're not just a fit for the role, but also for the company culture.
✨Prepare for Cross-Functional Collaboration
This role involves working closely with Sales, Marketing, and IT teams. Be prepared to share examples of how you've successfully led cross-functional teams in the past, especially using agile methodologies. Highlight your stakeholder management skills and how you’ve navigated matrixed environments.
✨Showcase Your Analytical Skills
Since the role involves data-driven decision-making and advanced analytics, be ready to discuss specific instances where you've used data to inform product decisions or improve processes. Bring examples of how you've applied AI or automation in previous projects to enhance customer engagement.
