At a Glance
- Tasks: Lead technical support and training for innovative medical equipment across EMEA.
- Company: Join Johnson & Johnson, a leader in healthcare innovation.
- Benefits: Competitive salary, travel opportunities, and a supportive work environment.
- Other info: 40% travel across EMEA with excellent career growth potential.
- Why this job: Make a real difference in healthcare while developing your skills in a dynamic field.
- Qualifications: Technical degree and experience in engineering or medical devices required.
The predicted salary is between 55000 - 65000 £ per year.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
About Orthopaedics
Fueled by innovation at the intersection of biology and technology, we are developing the next generation of smarter, less invasive, more personalized treatments. Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery. Your unique talents will help patients on their journey to wellness.
Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s).
Purpose of the role:
The EMEA Field Service Manager will be responsible for installing and maintaining the regional capital equipment used for professional & internal education events and will travel to events to provide on-site support. This role will act as a primary capital equipment technical expert for the region, providing proactive support to local market engineers and will help with troubleshooting technical queries and ensure escalations are performed, as required. The role is expected to be certified as train the trainer, with the responsibilities of supporting the onboarding and training of future local market engineers. The EMEA Field Service Manager is expected to partner closely with the regional marketing team and NPI teams to provide field feedback and technical insight, input into existing and future products/processes and help drive process improvements and the deployment of new capabilities for engineers in the region.
You will be responsible for:
- Perform installations, maintenance/repair, and software upgrades of the regional fleet demo capital equipment.
- Provide support for installation and maintenance of commercial systems, as assigned.
- Provide onsite field engineer support for regional events.
- Organization of the logistics for shipment of capital equipment and consumables for events.
- Serve as the primary capital equipment technical expert for questions from country field engineers for EMEA Markets.
- Build a strong relationship with country field engineers.
- Provide proactive support to country field engineers and assist with troubleshooting and issue resolution.
- Prepare KPIs for EMEA field Work Orders and activities.
- Work closely with FSEs across the region to collate and share concerns, feature requests and bug reports back up to the global service team improving Customer Satisfaction.
- Manage schedule to facilitate all aspects of technical / engineering work required to support all products supported and serviced.
- Complete paperwork, documentation and administrative tasks per policy and procedures for all field activities performed.
- Coach country field engineers through documentation tasks related to field service.
- Ensure that defective capital components from the demo/loaner fleet are sent for repair in a timely manner and with the appropriate documentation.
- Manage spare parts inventory for the demo fleet of capital systems. Ensure that replenishment is ordered, as needed.
- Manage the inventory levels for field replacement parts for the country field engineers.
- Organize and lead training courses for newly recruited EMEA field engineers.
- Assist in providing responses for regulatory questions and audits pertaining to EMEA field activities.
- Participate as key field representative in new product preparation, product/procedure improvement initiatives, customer engagement, or any matters as assigned.
- Gather data, analyze data, identify trends, identify root cause, provide remedial actions, devise and implement plans to improve product performance and improve customer satisfaction on assigned products identified area of improvements.
- Responsible for communicating business related issues or opportunities to next management level.
- Perform other duties assigned as needed.
The role is anticipated to involve 40% travel across the EMEA region.
Qualifications / Requirements:
- BSc in Electrical, Mechanical, Software Engineering, or another technical field with 7+ years of related experience.
- Fundamental understanding across software, controls, robotics, mechanical, and electrical engineering; demonstrated depth in one or more areas with the ability to rapidly learn others.
- Experience decomposing complex engineering problems into solvable training tasks.
- Strong grasp of system architecture, implementation, testing, and maintenance concepts.
- Excellent self-starter with a can-do attitude and strong communication skills; ability to explain technical concepts in clear, accessible language.
- Hands-on experience with electromechanical or robotic systems.
- Understanding of GDP principles (or equivalent regulatory/compliance frameworks relevant to medical devices).
- Medical device, healthcare, and/or robotics experience.
- Strong analytical, organizational, communication, and problem-solving skills to assess trainee readiness, identify gaps, and deliver well-sequenced training that improves outcomes.
- Ability to travel at short notice.
- Ability to operate company vehicle with appropriate license.
- Ability to work weekends and off hours as needed to support customer and business needs.
Field Service Manager EMEA - DePuy Synthes in Leeds employer: J&J Family of Companies
At Johnson & Johnson MedTech, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Clinical Specialist in Lancashire, you will have the opportunity to make a meaningful impact on patient care while receiving comprehensive training and support for your professional growth. Our commitment to employee development, coupled with our focus on cutting-edge technology in healthcare, ensures that you will thrive in a dynamic environment dedicated to excellence.
Contact Details:
J&J Family of Companies Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Manager EMEA - DePuy Synthes in Leeds
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like J&J Family of Companies.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at J&J Family of Companies.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like J&J Family of Companies, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Field Service Manager EMEA - DePuy Synthes in Leeds
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at J&J Family of Companies.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at J&J Family of Companies.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to J&J Family of Companies. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at J&J Family of Companies. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at J&J Family of Companies
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research J&J Family of Companies’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
