Cloud and Infrastructure Engineer in Leeds

Location: Remote, team based in Leeds

Reports to: Global Head of Infrastructure, UK

Remuneration: Up to £65k GBP (CWE) & pension, 25 days hols

Main Purpose

Our client, a UK based, global consulting organisation, is looking for a Cloud and Infrastructure Engineer to join their Global Cloud Services Team (GCS) with a passion for working with innovative cloud technologies, containerised hosting environments and public cloud platform engineering. The GCS team are responsible for providing first-class cloud infrastructure and engineering for our client’s managed cloud service solution to our clients and colleagues worldwide.

GCS Engineers undertake infrastructure builds to specification, are responsible for incident response to remediation for infrastructure incidents and carry out maintenance activities such as patching and technical application upgrades to infrastructure estate and cloud hosted systems.

Key Responsibilities

• To carry out infrastructure builds to specification and internal team processes and documentation
• To provide incident response as and if required – either from monitoring and alerting or as a third-line escalation from support desk - and to undertake investigative and diagnostic processes, formulate and execute action plans, and work in teams to progress incidents to resolution
• Patch and upgrade application and platform components to pre-arranged schedules to keep within vendor support and latest security versions
• To take part in the incident management call rota to respond to incidents at 3rd line/from alerts on infrastructural platforms.
• To continuously review, improve, simplify and expedite existing practises, processes, tooling, runbooks, build documents - and more - to identify opportunities for improvement and optimisation
• To take part in GCS’ proactive monitoring regime using cloud-native tooling and to respond with remedial actions to resolve issues and prevent incidents
• To stay up to date with new and emerging technologies: most notably cloud architecture and containerisation platforms personally and to leverage the experience and knowledge within the team (and wider) to make GCS an organization-leading technical resource

Required Skills/Technologies

• Containerization experience – preferably IBM RedHat OpenShift but also any experience working with Docker or Kubernetes in any form, demonstrable understanding of principles. Ability and demonstrable experience with building OpenShift clusters and/or building new environments into OpenShift clusters a distinct advantage. Experience managing OpenShift clusters, adding and removing nodes and compute resource, and troubleshooting as part of incident response also an advantage.
• Public cloud platform engineering skills - preferably AWS and/or Azure - implementation and demonstrable builds experience a distinct advantage
• Serverless architectures and experience with cloud-native toolsets designed for immutable infrastructure
• Infrastructure as code experience – preferably Ansible but also Terraform, Chef, Puppet, AWS CloudFormation, Azure Resource Manager, Google Cloud Deployment Manager etc
• Configuration management experience – preferably Ansible but also Chef, Puppet etc
• Source control and CMDB – preferably GitHub and Azure DevOps but also SVN, Jira, Confluence
• Linux environment experience – Debian-based, Red-Hat based
• Cybersecurity practises and frameworks – notably demonstrable experience with ISO27001, SOC1/2, CyberEssentials+ and/or the NCSC 14 Principles of Cyber Security

Skills and Qualifications

• Team players only in GCS – our strength is in our ethos and our culture and our quality of service
• Ability to write strong and concise technical documentation to add to and improve the GCS technical library
• Ability to troubleshoot, diagnose, replicate-simulate-quantify, triage and investigate technical issues and problems, and the ability to identify root causal factors
• Professional and committed, able to work unsupervised for task completion, disciplined, organised
• Applicants that enjoy playing a mentoring role to others or bringing others up to technical grade within the team will be developed, encouraged and rewarded
• Empathic to colleagues and service requestors and willing to be as helpful as possible in a service provision role where customers are internal as well as external
• This is not primarily a client-facing role, but applicants that are comfortable to deal directly with clients and can explain technical issues to client end users may be asked to assist in this regard from time to time
• Ability to succeed working in virtual teams with colleagues on the other side of the world

Place of Work:

• Home-based (homeworker);
• Based at the Leeds Office (Thorpe Park, East Leeds LS15); or (By agreement dependent upon the personal circumstances of the applicant)

Some travel to a local office to meet for face-to-face meetings with line management is required from time to time. Some travel to client premises may be required if specific need is identified, although this is uncommon.

Hours of Work:

This permanent role works a standard eight-hour day, five days a week. As a global role, some work outside the regular business day is required, and the salary reflects this commitment.

We Commit to offer You:

• A commitment to your personal development, allowing you to grow with the company.
• Training and development to improve your skills, including internal team mentorship programs.
• A professional, friendly, inclusive workplace.
• Flexible working options, including working from home.