IT Project Manager Enterprise Digitisation

Location: Remote (option for occasional office presence)

Reports to: Head of IT Operations

Main role purpose: Our client, a UK based document management consulting company, has an exciting opportunity to join their IT Operations team as an IT Project Manager. You will lead a portfolio of IT projects from initiation through to BAU handover, working with cross-functional teams to deliver on time, on budget and to a high standard of quality.

The ideal candidate will bring demonstrable experience of delivering complex IT projects within a busy, fast-paced environment, combined with strong stakeholder management skills and a solid grasp of Agile, Waterfall and hybrid methodologies across the full project lifecycle.

Roles and Responsibilities:

• Plan and deliver IT projects end-to-end, defining scope, goals, deliverables, timelines, resources and budget, and managing each project through to successful BAU handover.
• Apply appropriate project management methodologies (Agile, Waterfall or hybrid), monitoring progress and adjusting plans as required to keep delivery on track and within budget.
• Identify, assess and mitigate project risks and issues, escalating to senior management where appropriate.
• Act as the primary point of contact for project stakeholders, managing expectations, communicating changes and providing regular status reports to senior management and business sponsors.
• Maintain accurate and up-to-date project documentation, including plans, budgets, resource allocation, technical specifications and installation/configuration records.
• Ensure delivered projects meet agreed quality standards, business objectives and defined requirement criteria (e.g. functionality, uptime, customer SLAs and internal metrics).
• Create and manage Root Cause Analysis report and activities and use the company ticketing system to log, communicate and document project activity in a timely and professional manner.
• Foster a collaborative team environment that promotes transparency, accountability and productivity across project teams.
• Lead post-project reviews and lessons-learned sessions, championing continuous improvement and the adoption of best-practice tools and standards for project management across the organisation.
• Comply with all relevant company policies, procedures and compliance standards, including those relating to information security and quality management.
• Undertake occasional travel between locations as required.

Qualifications or Equivalent experience required:

• Minimum 5 years' experience in IT project management, with a proven track record of leading cross-functional teams and delivering complex technical initiatives.
• At least one recognised project management certification (e.g. PRINCE2, PMP).
• Strong working knowledge of Agile, Scrum, Waterfall and hybrid project management methodologies.
• Demonstrable experience of delivering projects within a formal change management framework.
• Working experience of enterprise IT technologies, with a good understanding of software development processes, infrastructure and technology stacks, and the ability to interpret and communicate technical requirements.
• Excellent organisational, prioritisation and time management skills, with the ability to work to tight deadlines.
• Commitment to continuous professional development and staying current with project management best practice.
• Eligibility to pass background checks and obtain the necessary security clearance.

Desirable:

• Scrum Master or other Agile-related certification.
• IT foundation-level certification (e.g. Cloud Fundamentals).
• Experience in business analytics and business impact analysis.
• Experience with process design frameworks (e.g. BPMN).
• Familiarity with enterprise architecture frameworks.
• Knowledge of infrastructure and application security.

Contact with others: Primarily: Other IT Technology teams, Project Management, Design, Development, Customer Service, Service Delivery, Sales functions, Production Operations.

Compliance responsibilities: Completion of all mandatory ISO management system and BS 10008 awareness training is required to be completed on an annual basis. Compliance with ISO 9001 Quality Management, ISO 45001 Occupational Health & Safety, ISO 27001 Information Security, BS 10008 Evidential Weight & Legal Admissibility Management system requirements as defined in all applicable policies, procedures, and training & awareness requirements. Adherence to the company Acceptable Use Policy. Adhere to all Company Policies and Procedures contained in the Codes of Conduct, Information Security, Environmental, Health and Safety and Quality Management Systems. Report any Health & Safety, Quality, Information Security, Environmental and Business Continuity & Disaster Recovery incidents to your supervisor/line manager.