IT Project Manager Enterprise Digitisation in Birmingham

Location: Remote (option for occasional office presence)

Main role purpose: Our client, a UK based document management consulting company, has an exciting opportunity to join their IT Operations team as an IT Project Manager. You will lead a portfolio of IT projects from initiation through to BAU handover, working with cross-functional teams to deliver on time, on budget and to a high standard of quality.

The ideal candidate will bring demonstrable experience of delivering complex IT projects within a busy, fast-paced environment, combined with strong stakeholder management skills and a solid grasp of Agile, Waterfall and hybrid methodologies across the full project lifecycle.

Roles and Responsibilities:

• Plan and deliver IT projects end-to-end, defining scope, goals, deliverables, timelines, resources and budget, and managing each project through to successful BAU handover.
• Apply appropriate project management methodologies (Agile, Waterfall or hybrid), monitoring progress and adjusting plans as required to keep delivery on track and within budget.
• Identify, assess and mitigate project risks and issues, escalating to senior management where appropriate.
• Act as the primary point of contact for project stakeholders, managing expectations, communicating changes and providing regular status reports to senior management and business sponsors.
• Maintain accurate and up-to-date project documentation, including plans, budgets, resource allocation, technical specifications and installation/configuration records.
• Ensure delivered projects meet agreed quality standards, business objectives and defined requirement criteria (e.g. functionality, uptime, customer SLAs and internal metrics).
• Create and manage Root Cause Analysis report and activities and use the company ticketing system to log, communicate and document project activity in a timely and professional manner.
• Foster a collaborative team environment that promotes transparency, accountability and productivity across project teams.
• Lead post-project reviews and lessons-learned sessions, championing continuous improvement and the adoption of best-practice tools and standards for project management across the organisation.
• Comply with all relevant company policies, procedures and compliance standards, including those relating to information security and quality management.
• Undertake occasional travel between locations as required.

Qualifications or Equivalent experience required:

• Minimum 5 years' experience in IT project management, with a proven track record of leading cross-functional teams and delivering complex technical initiatives.
• At least one recognised project management certification (e.g. PRINCE2, PMP).
• Strong working knowledge of Agile, Scrum, Waterfall and hybrid project management methodologies.
• Demonstrable experience of delivering projects within a formal change management framework.
• Working experience of enterprise IT technologies, with a good understanding of software development processes, infrastructure and technology stacks, and the ability to interpret and communicate technical requirements.
• Excellent organisational, prioritisation and time management skills, with the ability to work to tight deadlines.
• Commitment to continuous professional development and staying current with project management best practice.
• Eligibility to pass background checks and obtain the necessary security clearance.

Desirable:

• Scrum Master or other Agile-related certification.
• IT foundation-level certification (e.g. Cloud Fundamentals).
• Experience in business analytics and business impact analysis.
• Experience with process design frameworks (e.g. BPMN).
• Familiarity with enterprise architecture frameworks.
• Knowledge of infrastructure and application security.

Contact with Others:

• Other IT Technology teams
• Project Management
• Design Development
• Customer Service
• Service Delivery
• Sales functions
• Production Operations

Compliance Responsibilities:

• Completion of all mandatory ISO management system and BS 10008 awareness training is required to be completed on an annual basis.
• Compliance with ISO 9001 Quality Management, ISO 45001 Occupational Health & Safety, ISO 27001 Information Security, BS 10008 Evidential Weight & Legal Admissibility Management system requirements as defined in all applicable policies, procedures, and training & awareness requirements.
• Adherence to the company Acceptable Use Policy.
• Adhere to all Company Policies and Procedures contained in the Codes of Conduct, Information Security, Environmental, Health and Safety and Quality Management Systems.
• Report any Health & Safety, Quality, Information Security, Environmental and Business Continuity & Disaster Recovery incidents to your supervisor/line manager.