At a Glance
- Tasks: Lead a dynamic team, providing 1st/2nd line support and driving quick resolutions.
- Company: Join a vibrant IT operation in Swindon with a focus on growth.
- Benefits: Competitive salary, hybrid working, and ample time off for your passions.
- Other info: Supportive team culture with training and development opportunities.
- Why this job: Step into leadership and make a real impact in a high-energy environment.
- Qualifications: Experience with Windows OS, Microsoft 365, and ITSM platforms required.
The predicted salary is between 31500 - 38500 £ per year.
Leadership position, your move into leadership and more time off, covering days and nights! We’re partnering with a dynamic IT operation in Swindon that’s searching for an ambitious IT Service Desk Engineer who’s hungry for progression within a 24/7/365 shift environment. If you love taking ownership, supporting others, and want a clear route into leadership, this role puts you right in the spotlight. Plus the 4 on 4 off shift gives you increased time for your other interests!
As the Shift Leader, you’ll be the go-to person for escalations, team support, and keeping the service desk running smoothly.
What You’ll Be Doing
- Delivering confident 1st/2nd line support across a busy, enterprise-level environment
- Owning incidents from start to finish and driving quick, effective resolutions
- Supporting and guiding junior engineers, helping raise the bar across the team
- Playing a key role in improving processes, service quality, and team performance
What You Bring
- Strong experience supporting Windows OS and Microsoft 365
- Familiarity with enterprise collaboration tools like Teams and SharePoint
- Confident with Active Directory, user admin, and group policies
- Networking fundamentals (DNS, DHCP, TCP/IP)
- Hands-on experience with ServiceNow, Jira Service Management, or similar ITSM platforms
Why You’ll Love This Role
- A real chance to step into leadership – not just talk about it
- A supportive team that wants you to grow and succeed
- Hybrid working - 3 in the office, 1 at home
- A varied, high-energy environment where no two days feel the same
- Training, development, and exposure to enterprise-level tech
If you’re a motivated Service Desk Engineer who thrives on responsibility and wants to accelerate your move into leadership, this could be for you.
Please contact pete @ jiyupeople. co. uk
IT Service Desk Engineer Lead in Swindon employer: JIYU People Ltd
JIYU People Ltd is an excellent employer for those seeking to make a meaningful impact in the tech industry. Located in Swindon, the company fosters a collaborative work culture that prioritises continuous learning and innovation, allowing employees to grow their skills while actively contributing to the evolution of infrastructure. With a focus on hands-on technology and a supportive team environment, this role offers unique opportunities for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Engineer Lead in Swindon
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what JIYU People Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges JIYU People Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at JIYU People Ltd!
✨Direct Apply to JIYU People Ltd
Let's not forget to apply directly through the JIYU People Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Engineer Lead in Swindon
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at JIYU People Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at JIYU People Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at JIYU People Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
