At a Glance
- Tasks: Provide 1st/2nd line support and lead a dynamic IT service desk team.
- Company: Join a vibrant IT operation in Swindon with growth opportunities.
- Benefits: Competitive salary, hybrid working, and leadership training.
- Other info: 4 on 4 off shifts give you more time for your passions!
- Why this job: Step into leadership while enjoying a varied, high-energy work environment.
- Qualifications: Experience with Windows OS, Microsoft 365, and ITSM platforms.
The predicted salary is between 30000 - 38000 € per year.
We’re partnering with a dynamic IT operation in Swindon that’s searching for an ambitious IT Service Desk Engineer who’s hungry for progression within a 24/7/365 shift environment. If you love taking ownership, supporting others, and want a clear route into leadership, this role puts you right in the spotlight. Plus the 4 on 4 off shift gives you increased time for your other interests! This is also offered with hybrid working, 1 day per week.
As the Deputy Shift Leader, you’ll be the go‑to person for escalations, team support, and keeping the service desk running smoothly.
What You’ll Be Doing
- Delivering confident 1st/2nd line support across a busy, enterprise‑level environment
- Owning incidents from start to finish and driving quick, effective resolutions
- Supporting and guiding junior engineers, helping raise the bar across the team
- Playing a key role in improving processes, service quality, and team performance
What You Bring
- Strong experience supporting Windows OS and Microsoft 365
- Familiarity with enterprise collaboration tools like Teams and SharePoint
- Confident with Active Directory, user admin, and group policies
- Networking fundamentals (DNS, DHCP, TCP/IP)
- Hands‑on experience with ServiceNow, Jira Service Management, or similar ITSM platforms
Why You’ll Love This Role
- A real chance to step into leadership — not just talk about it
- A supportive team that wants you to grow and succeed
- Hybrid working
- A varied, high‑energy environment where no two days feel the same
- Training, development, and exposure to enterprise‑level tech
If you’re a motivated Service Desk Engineer who thrives on responsibility and wants to accelerate your move into leadership, this could be for you.
Please contact pete @ jiyupeople. co. uk
IT Service Desk Engineer in Swindon employer: JIYU People Ltd
Join a forward-thinking IT operation in Swindon that prioritises employee growth and offers a clear pathway into leadership as a Deputy Shift Leader. With a supportive team culture, hybrid working options, and a dynamic environment, you'll enjoy a fulfilling career while having the flexibility to pursue your interests outside of work. This role not only provides competitive compensation but also the opportunity to enhance your skills in a fast-paced, enterprise-level setting.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Engineer in Swindon
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to IT support. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal project that highlights your experience with Windows OS, Microsoft 365, and any ITSM platforms you've used. This can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Service Desk Engineer in Swindon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Windows OS, Microsoft 365, and any ITSM platforms like ServiceNow. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Deputy Shift Leader position and how you can contribute to our team. Let us know about your passion for leadership and supporting others.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've owned incidents and driven resolutions in past roles. We love candidates who take ownership and can demonstrate their ability to improve processes and service quality.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on your chance to join our dynamic team!
How to prepare for a job interview at JIYU People Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Microsoft 365, and networking fundamentals like DNS and DHCP. Being able to confidently discuss these topics will show that you're ready for the technical challenges of the role.
✨Showcase Your Leadership Potential
Since this role has a clear path into leadership, be prepared to talk about any past experiences where you've taken charge or supported others. Highlighting your ability to guide junior engineers will demonstrate that you're not just looking for a job, but a chance to grow.
✨Familiarise Yourself with ITSM Tools
If you have experience with ServiceNow or Jira Service Management, make sure to mention it! If not, do a bit of research on these platforms so you can speak intelligently about how they help in managing service desk operations.
✨Prepare Questions That Matter
Think of insightful questions to ask during the interview. Inquire about the team dynamics, the training opportunities available, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
