At a Glance
- Tasks: Lead a Service Desk team and deliver high-quality IT support services.
- Company: A growing organisation in Newbury that invests in its people.
- Benefits: Competitive salary, performance bonus, hybrid working, and excellent training.
- Other info: Genuine career progression opportunities in a supportive culture.
- Why this job: Combine technical expertise with leadership in a dynamic environment.
- Qualifications: Experience in IT support and team leadership is essential.
IT Support Manager
Newbury, Berkshire (Hybrid Working) £48,000 - £52,000 + Bonus + Excellent Training & Development
Are you an experienced IT professional looking to take the next step into a hands-on management role with a business that genuinely invests in its people?
We're recruiting for an IT Support Operations Manager to join a well-established and growing organisation based in Newbury.
This is an excellent opportunity for someone with strong technical expertise and previous team leadership or supervisory experience who enjoys combining people management with technical project delivery.
The Role
As IT Support Operations Manager, you'll lead a small Service Desk team, ensuring the delivery of a high-quality IT support service across the business.
Alongside managing day-to-day support operations, you'll play a key role in delivering IT projects, driving continuous improvement, and acting as the senior technical escalation point for more complex issues.
This is a varied, hands-on position where no two days are the same, offering the opportunity to influence IT service delivery while remaining technically involved.
Key Responsibilities
- Manage, mentor and develop a small Service Desk team.
- Oversee daily IT support operations, ensuring excellent customer service and SLA performance.
- Act as the technical escalation point for complex desktop and infrastructure issues.
- Deliver and support a range of IT projects and technology implementations.
- Maintain and improve Microsoft-based infrastructure and end-user computing environments.
- Work closely with stakeholders across the business to understand requirements and deliver effective IT solutions.
- Identify opportunities to improve processes, systems and user experience.
About You
We're looking for an enthusiastic and customer-focused IT professional with a blend of technical expertise and leadership experience.
You may already be an IT Support Manager or an experienced Team Leader or Supervisor ready to step into your first management role.
You'll ideally have experience with
- Microsoft 365
- Active Directory
- Microsoft Intune
- Microsoft desktop operating systems and applications
- IT Service Desk or End User Support environments
- Technical troubleshooting and issue escalation
- Leading or supervising an IT support team
- Delivering IT projects or technical implementations
Excellent communication skills, a proactive approach and a genuine passion for providing outstanding customer service are essential.
What's on Offer?
- Performance-related bonus
- Hybrid working
- Excellent training and ongoing professional development
- Genuine career progression opportunities
- Supportive and collaborative working environment
If you're looking for a role that combines technical leadership, people management and project delivery within a business that values development and internal progression, we'd love to hear from you.
Apply today or contact us for a confidential discussion pete @ jiyupeople. co. uk
IT Support Manager in Newbury employer: JIYU People Ltd
JIYU People Ltd is an excellent employer for those seeking to make a meaningful impact in the tech industry. Located in Swindon, the company fosters a collaborative work culture that prioritises continuous learning and innovation, allowing employees to grow their skills while actively contributing to the evolution of infrastructure. With a focus on hands-on technology and a supportive team environment, this role offers unique opportunities for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Manager in Newbury
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what JIYU People Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges JIYU People Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at JIYU People Ltd!
✨Direct Apply to JIYU People Ltd
Let's not forget to apply directly through the JIYU People Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Manager in Newbury
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at JIYU People Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at JIYU People Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at JIYU People Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
