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- Tasks: Lead and develop technical support teams while managing incident processes.
- Company: Established organisation in Newtownabbey with a focus on service excellence.
- Benefits: Competitive salary, shift allowance, and opportunities for professional growth.
- Why this job: Make a real impact by driving service performance and improving IT operations.
- Qualifications: Experience in ITIL Service Management and strong leadership skills required.
- Other info: Dynamic role with a chance to collaborate across technical teams and stakeholders.
The predicted salary is between 28000 - 31000 £ per year.
We are working with a well-established organisation in Newtownabbey who are seeking an experienced Technical Services Manager to lead and develop their Technical Support function. This role is ideal for a service-driven leader with a strong ITIL Service Management background, proven Incident Management expertise, and ideally a knowledge of networking.
You will lead technical support-focused shift teams, own major incident processes, and act as a key bridge between technical teams and senior stakeholders.
Key Responsibilities- Lead, mentor, and develop Technical Support/Service Desk teams
- Own and manage Incident, Problem, and Change Management processes in line with ITIL best practice
- Drive service performance through KPIs, SLAs, and continual service improvement (CSI)
- Ensure robust incident response, root cause analysis, and post-incident reviews
- Collaborate with infrastructure, applications, and third-party vendors
- Contribute to service strategy, process optimisation, and operational maturity
- Proven experience leading technical support-focused teams
- Strong background in ITIL-based Service Management and comfortable working shifts
- Demonstrable Incident Management experience, including Major Incident leadership
- Experience working in operational IT environments (infrastructure, applications, or managed services)
- Ability to communicate effectively with both technical teams and non-technical stakeholders
- Strong organisational, leadership, and decision-making skills
- ITIL Certification (Foundation or higher)
- Exposure to regulated or enterprise-scale environments
Technical Services Manager in Newtownabbey employer: Jiyu Consulting
Contact Detail:
Jiyu Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Manager in Newtownabbey
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local meetups or webinars, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL knowledge and incident management skills. Be ready to share specific examples of how you've led teams and improved service performance. We want to see that you can walk the talk!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you, and tailor your approach to each one. It’s all about finding the right fit!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Show your enthusiasm for the role and reiterate why you’re the perfect fit for their team.
We think you need these skills to ace Technical Services Manager in Newtownabbey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in ITIL Service Management and Incident Management. We want to see how your background aligns with the role, so don’t be shy about showcasing your relevant skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Technical Services Manager role. Share specific examples of how you've led teams and improved service performance.
Showcase Your Leadership Skills: Since this role involves leading technical support teams, make sure to highlight your leadership experience. We love to see how you've mentored others and driven team success in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Jiyu Consulting
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in your previous roles, especially around Incident Management and service improvement. This will show that you’re not just familiar with the theory but can also implement it effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've led and developed technical support teams in the past. Think about specific challenges you faced and how you overcame them. This will demonstrate your ability to mentor and motivate others, which is crucial for the Technical Services Manager role.
✨Communicate Clearly with All Stakeholders
Practice explaining complex technical concepts in simple terms. You’ll need to bridge the gap between technical teams and senior stakeholders, so being able to communicate effectively with both groups is key. Consider role-playing with a friend to refine your approach.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific incidents or problems. Think through potential scenarios related to major incidents and be ready to outline your response strategy. This will highlight your problem-solving skills and your ability to stay calm under pressure.
