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- Tasks: Handle 999 emergency calls and support callers during critical incidents.
- Company: Join the Thames Valley Fire Control Service, a collaborative and supportive team.
- Benefits: Enjoy competitive salary, health perks, gym access, and a local government pension.
- Why this job: Make a real difference in people's lives while working in a dynamic environment.
- Qualifications: GCSEs in English and Maths; strong communication and IT skills required.
- Other info: Flexible shifts, including nights and weekends, with excellent career development opportunities.
The predicted salary is between 28865 - 36937 £ per year.
Salary: £28,865- £36,937 per annum (once competent)
Location – Service Headquarters, Calcot, Reading
Onsite gym, parking facilities, Benenden Health (discretionary private healthcare), My Lifestyle employee discount scheme, Blue Light Card and a Local Government Pension Scheme are available.
About The Role
The Thames Valley Fire Control Service (TVFCS) is a collaboration between Royal Berkshire Fire Authority, Oxfordshire County Council and Buckinghamshire and Milton Keynes Fire Authority. We are inviting applicants for the role of a Fire Control Operator to join the team. This is a vital position within TVFCS.
Responsibilities:
- Receive and handle 999 emergency calls
- Gather and process critical information from callers
- Support callers during a wide range of incidents, including fires, road traffic collisions, chemical spills, flooding, and rescues
- Evaluate the situation, decide on the best course of action and mobilise resources in line with the incident using our command-and-control system to communicate to the fire appliances, stations and officers passing on the information gathered from members of the public or other agencies
You Will Be Asking Yourself The Following:
- Are you genuinely interested in people?
- Are you someone that others see as dependable?
- Can you get on with people from different cultures and backgrounds?
- Can you work as part of a close-knit team, and be able to react quickly when given direction from other team members?
- Are you able to work calmly, respond positively and work effectively when under pressure?
- Can you think on your feet and solve problems, multi-task and communicate quickly and clearly?
- Are you someone who can cope with routine, as well as changing demands?
- Do you have the sensitivity to deal with members of the public when they are distressed, confused and unsure of where they are?
- Are you committed to maintaining and developing your skills?
- Can you take responsibility for representing the Service when you are at work and when you are not?
- Are you prepared to work days, nights, evenings, weekends, and public holidays, including Christmas Day?
- Do you have a confident telephone manner and good IT skills?
Essential Requirements:
- GCSEs in English and Mathematics (A–C or equivalent)
Knowledge, Skills and Experience:
- Effective and confident written and oral communications
- Able to work calmly under pressure
- Able to prioritise tasks appropriately
- Effective communicator with strong telephone and IT skills
- Flexible attitude and able to work days, nights, weekends and public holidays
Application and Selection Process:
The successful candidate will demonstrate and promote behaviours in line with the Job Profile/Person Specification and our Behaviour Competency Framework as attached. The Behavioural Competency Framework allows us to easily identify the behaviours that drive successful performance and enables us to deliver an effective service. The behaviours detailed within the job profile will be assessed throughout the selection process.
We are recruiting for fixed-term contracts and creating a pool of candidates for future vacancies. Applicants will be expected to detail their personal skills, qualities and attributes against the Job Profile/Person Specification. Please see the link to the Job Profile/Person Specification on application.
Appointment is conditional upon undertaking a Standard Disclosure and Barring Service (DBS) check. Rechecks will be required in line with the DBS and Recruitment of Ex-Offenders Policy.
For further details about the role please contact Julie Summers, Station Manager Control, to arrange an informal discussion. If you have any queries about the application process or to discuss adaptations or adjustments, please contact Amanda Gavin at [email] or by phone 01189 4550 for an informal discussion.
Please note we do not accept applications via Agencies or CVs without an accompanying application form. Closing date for applications is 17 February 2026 at 17:00 hours.
Initial selection assessments for accuracy and speed in typing will be online during week commencing 23 February 2026. Successful candidates will then be invited to complete further typing tests / teamwork assessment on-site and to visit the Control room at 09:30hrs on 2 March 2026. If successful after full completion of all the above, interviews will take place between 13 to 20 March 2026. Medicals will be carried out after successful interview – dates TBC.
Anticipated first start date: End of April 2026 (dates to be confirmed).
Please note that it is your personal responsibility to check whether by applying / accepting this position it would result in any Annual Allowance implications. A breach in the Annual Allowance threshold could result in a Tax charge. Please view the Applicant Privacy Statement on application.
Our Commitments:
Royal Berkshire Fire and Rescue Service values your individuality, your diversity and your dignity. All are welcome here. Inclusion, diversity and equality are principles which guide our decisions and will be visible throughout the Service, and we will continually work to improve in these areas. We are committed to creating an inclusive culture of dignity and trust where everyone feels safe and comfortable to bring their whole self to work. Simply: The communities we serve are varied and diverse, we should be too. All applications are considered on merit alone.
We are a Disability Confident Leader – if you meet the essential criteria of the role, you will be guaranteed an interview if you choose to opt into the Offer of an Interview Scheme. To find out more: Equality, Diversity and Inclusion.
Royal Berkshire Fire and Rescue Service is committed to safeguarding and promoting the welfare of children and vulnerable adults, and all employees must share this commitment. Please view our Safer Recruitment Statement on application.
FIRE CONTROL OPERATOR 3 year Fixed Term Contract in Reading employer: Jiu Gong Technologies
Contact Detail:
Jiu Gong Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FIRE CONTROL OPERATOR 3 year Fixed Term Contract in Reading
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of a Fire Control Operator. This way, when you get that chance to chat with the hiring team, you can show off your knowledge and passion for the job.
✨Tip Number 2
Practice your communication skills! Since you'll be handling emergency calls, being able to communicate clearly and confidently is key. Try role-playing scenarios with friends or family to get comfortable with the types of situations you might face.
✨Tip Number 3
Network like a pro! Reach out to current or former employees of the Thames Valley Fire Control Service on platforms like LinkedIn. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team. Good luck!
We think you need these skills to ace FIRE CONTROL OPERATOR 3 year Fixed Term Contract in Reading
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about helping people and are excited about joining our team.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match the job description. We love seeing candidates who take the time to connect their background with what we’re looking for!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, especially in a role where communication is key. Avoid jargon and make sure your points are easy to understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly and helps us keep track of all applications efficiently.
How to prepare for a job interview at Jiu Gong Technologies
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Fire Control Operator. Familiarise yourself with handling emergency calls and mobilising resources. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
Since effective communication is key in this role, practice articulating your thoughts clearly. You might be asked to handle a mock emergency call during the interview, so be prepared to demonstrate your calmness and clarity under pressure.
✨Highlight Your Teamwork Abilities
This position requires working closely with others, so be ready to share examples of how you've successfully collaborated in past roles. Emphasise your ability to follow directions and support your team, especially in high-pressure situations.
✨Prepare for Behavioural Questions
Expect questions that assess your behaviours against the Job Profile/Person Specification. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how you've handled challenging situations or worked with diverse groups.
