Web Experience Manager

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This range is provided by Jisc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Web Experience Manager – Hybrid – Permanent

Salary: c£40,000 per annum (negotiable based on experience) + comprehensive benefits package

Jisc grade: PRS3 (internal use only)

Hours: 35 hours per week

Reports into: Head of Web Experience

Working style: Hybrid – A blend of working from home and your nominated hub office. We have hubs located in London, Bristol, Manchester and Oxford.

About Jisc

For 30 years Jisc has pioneered digital solutions for UK education and research, transforming how knowledge is created, shared and used.

We are uniquely positioned to protect, promote and lead the sector in digital and data transformation, making a difference to students, communities and society. Together, we are

working to build a better digital future for education and research.

Raise your potential at Jisc through our culture of lifelong learning. At Jisc, we\’re all about growth, so embrace new challenges, sharpen your skills and shape a career that excites you.

The role

If you are passionate about creating exceptional digital experiences? Join us as we transform jisc.ac.uk and our key platforms to better serve a diverse and evolving audience.

In this role, you’ll work closely with the Head of Web Experience to deliver a user-first, data-driven web strategy. You’ll collaborate with cross-functional teams—including content, media, marketing, and subject experts—to improve customer journeys and ensure our platforms deliver best-in-class content and usability.

We’re looking for someone who can lead through influence, drive strategic change, and use data insights to shape digital experiences that reflect the needs of all our users.

Be part of a programme that’s redefining how people connect with Jisc online.

What we are looking for

• Proven Experience: Managing web platforms and enhancing customer experience
• Strategic insight: Strong understanding of audience personas, content audits, and web/content strategy development
• Data driven mindset: Confident working with website metrics, KPIs, and performance optimisation
• Technical fluency: Experience with CRM-integrated websites and tools such as Wagtail, AEM, GA4, Looker Studio, and VMO (or similar).
• Analytical thinking: Ability to translate data and user insights into actionable strategies that improve digital content and user journeys.
• Project coordination: Skilled at planning and managing activities across teams, working independently, and meeting deadlines under pressure.
• Stakeholder engagement: Strong communication and project management skills, with the ability to influence and align priorities across diverse teams.

We know that sometimes people can be put off applying for a job if they think they can’t tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but if you feel this role is perfect for you. You may be just the right candidate for this or other roles!

Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is something we value, so you may need to travel on occasion to any of our hub offices.

Why work for us

At Jisc, every role is meaningful, and every individual is valued. We foster a culture of continuous learning and personal growth, offering opportunities to develop new skills and make a real impact in education and research. With a strong focus on work-life balance, we embrace flexible working that prioritises outcomes over hours, empowering you to create a rhythm that energises both your professional and personal life.

Jisc’s culture is powered by our four guiding principles: putting customers first, driving innovation, creating impact, and championing inclusive collaboration to deliver sustainable outcomes and shape a better future.

Discover the amazing benefits we provide! Here’s what you can look forward to:

• Flexible work pattern, which can adapt to suit your schedules and personal commitments
• 31 days annual leave (plus bank holidays) that includes three closure days over Christmas
• Buy up to an additional 5 days leave during the flexible benefits window
• A range of wellbeing lifestyle benefits including company paid health care cash plan, mental health first aiders and support
• A company culture of continuous learning with access to thousands of LinkedIn Learning courses, and lots of resources and opportunities to support your development
• Allocated allowance of up to £250 to equip your home office
• Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money
• A wide range of discounts and cashback from retailers and big-name high-street stores
• Family friendly policies including enhanced parental, maternity and paternity and co-parental leave as well as opportunity for career breaks
• Support your volunteering with up to 3 days volunteer leave

Equity, diversity and inclusion

Jisc believe our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging.

We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status.

Application process

Please let us know how we can best accommodate you throughout the recruitment process. We’re committed to making our process accessible and comfortable for everyone – just tell us what works best for you.

Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls!

We’re really looking forward to getting to know the real you. While we encourage the use of AI tools to help you get started on your CV or cover letter, we encourage you to review your application before submitting. Make sure it truly reflects your own voice, experiences, and personality.

If you are currently a Jisc employee, please apply through your Dayforce Employee profile.

We have a thorough background screening process that verifies the details you share with us in your CV and your application. Any inaccurate information supplied during the application stages can lead to a job offer being withdrawn.

Please note that this role is not eligible for Skilled Worker visa sponsorship. This decision is based on current Home Office eligibility criteria, which require specific conditions to be met in terms of job type, salary level, and other factors. As such, we are unable to offer sponsorship for this position.

No agencies please.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Analyst, Project Management, and Strategy/Planning
• IT System Data Services