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- Tasks: Manage daily operations, develop strategies, and oversee team documentation.
- Company: Jisc leads the UK in digital technology for education and research.
- Benefits: Enjoy flexible work patterns, 31 days leave, and comprehensive mental health support.
- Why this job: Be part of a mission-driven team making a real impact in education and research.
- Qualifications: Experience in customer-focused roles and strong communication skills are essential.
- Other info: Hybrid working model with hubs in major UK cities; travel may be required.
The predicted salary is between 36000 - 60000 £ per year.
UK data service business operations manager – Hybrid
United Kingdom
Job Description
Posted Friday 25 July 2025 at 00:00 | Expired Saturday 2 August 2025 at 23:59
Jisc Grade: PRS2 (internal use only)
Hours: 35 hours per week
Contract: Permanent
Location: Hybrid – A blend of working from home and your nominated hub office, we have hubs in London, Bristol, Manchester and Oxford. Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is something we value so you may need to travel on occasion to any of our hub offices.
About Jisc:
Our vision is to lead the UK tertiary education, research and innovation sectors to be pioneers in the use of digital technology and data. We’re on a mission to harness the power of technology and data, to transform how knowledge is shared, applied and enhanced.
About the team:
The UK Data Service team at Jisc focus on making census and other social data available to researchers, as well as showcasing the impact of the whole UK Data Service collaboration and the data it holds.
We’re a small team covering a lot of different activities and we’re looking for someone who can manage our day-to-day operations.
About the role:
As our UK Data Service Business Operations Manager, y ou will be responsible for developing, implementing and managing our business operations strategy and processes.
A key part of your role is to manage how the data and platforms members of the team work. You will also be responsible for producing reports and ensuring compliance with policies and procedures. You will engage across Jisc to support our standard management operations. You will organise our event schedule, including online and in-person training, webinars and impact conferences.
Responsibilities will include:
- Leading negotiations with national and international governmental and NGO data providers.
- Collating, analysing and communicating about how our data is accessed and used in written reports internally within Jisc and to partners, stakeholders and our funder.
- Oversight and management of team documentation, technical maintenance and update calendars, Jira boards and working processes.
- Responsibility for ensuring the team complies with Jisc policies and procedures.
- Line management of part of the team.
Key Skills and Experience:
- Experience in a similar customer/user-focused role.
- Motivation to take ownership of multiple projects and activities, and to proactively run with them in an organised manner.
- Excellent interpersonal, communication and presentational skills
- Well-developed analysis and report writing skills.
- Proven experience of managing relationships with stakeholders at different levels.
- Proven experience of line management, with a supportive coaching approach to enhance effectiveness, growth and success within the team.
We know that sometimes people can be put off applying for a job if they think they can’t tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but you feel this role is perfect for you. You may be just the right candidate for this or other roles!
Why work for us?
At Jisc, every role is vital, and every person matters. We want you to feel likeyou’re part of something bigger. We support learning throughout your career and offer chances to grow, develop new skills, and make a real difference in education and research.
We believe that balancing your personal and professional life is key to happiness and fulfilment. We embrace flexible working, focusing on results rather than hours spent at a desk. It\’s not about where you work, but how you create a flow that energizes both your work and home life.
Take a look at our fantastic benefits! We offer:
- Flexible work pattern, which can adapt to suit your schedules and personal commitments
- 31 days annual leave (plus bank holidays) that includes three closure days over Christmas plus the opportunity to buy up to an additional 5 days leave during the flexible benefits window
- A comprehensive 24/7 mental health support package, including coaching and appropriate counselling or specialist therapy, with no predetermined limit on the number of sessions you can access
- Annual Jisc performance award
- A range of wellbeing lifestyle benefits including company paid health care cash plan, mental health first aiders and support
- A company culture of continuous learning with access to thousands of LinkedIn Learning courses, and lots of resources and opportunities to support your development
- Allocated allowance of up to £250 to equip your home office
- Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money
- The opportunity to donate to charity tax-free with our Payroll Giving benefit
- Salary sacrifice – Electric Car Lease Scheme, Cycle to work and SmartTech (buy the latest technology and white goods products, spreading the cost over up to twelve months, direct from your salary and interest-free) subject to terms and conditions and available upon request
- A wide range of discounts and cashback from retailers and big-name high-street stores
- Family friendly policies including enhanced parental, maternity and paternity and co-parental leave as well as opportunity for career breaks
- Support your volunteering with up to 3 days volunteer leave
- Specsavers corporate eye care scheme including free eye test vouchers and up to £70 towards new glasses for VDU use
- Life assurance cover
Equity, diversity and inclusion:
Jisc believe our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging.
We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status.
Application process:
Please let us know how we can best accommodate you throughout the recruitment process. We’re committed to making our process accessible and comfortable for everyone – just tell us what works best for you.
Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls!
We’re really looking forward to getting to know the real you. While we encourage the use of AI tools to help you get started on your CV or cover letter, we encourage you to review your application before submitting. Make sure it truly reflects your own voice, experiences, and personality.
If you are currently a Jisc employee, please apply through your Dayforce Employee profile.
We have a thorough background screening process that verifies the details you share with us in your CV and your application. Any inaccurate information supplied during the application stages can lead to a job offer being withdrawn.
Sponsorship:
Jisc has an active sponsor licence to recruit on a Skilled worker visa basis. Candidates wishing to apply who require sponsorship should determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevantHome Office criteria. Jisc does not offer any financial re-imbursement towards the applicant costs, such as re-location, skilled worker visa and dependant costs or the immigration health charge.
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UK data service business operations manager - Hybrid employer: Jisc
Contact Detail:
Jisc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK data service business operations manager - Hybrid
✨Tip Number 1
Familiarise yourself with Jisc's mission and values. Understanding how they aim to transform the UK education sector through data and technology will help you align your responses during interviews and discussions, showcasing your enthusiasm for their goals.
✨Tip Number 2
Network with current or former employees of Jisc, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your experience and skills.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed operations or projects in previous roles. Highlighting your experience with stakeholder management and compliance will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Stay updated on trends in data services and digital technology within the education sector. Being knowledgeable about current developments will not only impress your interviewers but also show that you're proactive and genuinely interested in the field.
We think you need these skills to ace UK data service business operations manager - Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of the UK Data Service Business Operations Manager role. Focus on your project management, stakeholder engagement, and report writing abilities.
Craft a Compelling Cover Letter: In your cover letter, express your passion for digital technology and data in education. Mention specific examples of how you've successfully managed operations or led teams in previous roles, showcasing your interpersonal and communication skills.
Highlight Relevant Experience: When detailing your work history, emphasise any experience you have in customer-focused roles or managing relationships with stakeholders. This will demonstrate your capability to handle the diverse activities mentioned in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Jisc
✨Understand the Role and Responsibilities
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities of the UK Data Service Business Operations Manager role, such as managing day-to-day operations and producing reports. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Stakeholder Management Skills
Given the importance of managing relationships with stakeholders at different levels, prepare examples from your past experiences where you've successfully navigated complex stakeholder dynamics. Highlight your communication and interpersonal skills to demonstrate your ability to engage effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about situations where you've had to manage multiple projects or lead a team, and be ready to discuss how you approached these challenges and what the outcomes were.
✨Emphasise Your Adaptability and Flexibility
Since the role involves hybrid working and adapting to various work patterns, be prepared to discuss how you've successfully managed flexible work environments in the past. Share examples that illustrate your ability to balance personal and professional commitments while maintaining productivity.
