Sales operations manager - Operations and delivery

United Kingdom Job Description Posted Tuesday 20 January 2026 at 01:00

Salary: From £37,000 per annum (negotiable based on experience) + comprehensive benefits package

Jisc grade: PRS3 (internal use only)

Hours: 35 hours per week

Job Type: Permanent

Reports into: Head of operations

Working style: Hybrid - A blend of working from home and your nominated hub office. We have hubs located in London, Bristol, Manchester and Oxford.

For 30 years Jisc has pioneered digital solutions for UK education and research, transforming how knowledge is created, shared and used. We are uniquely positioned to protect, promote and lead the sector in digital and data transformation, making a difference to students, communities and society. Together, we are working to build a better digital future for education and research.

The team: Customer & Sector Enablement brings together key revenue generating functions including Student Services, Data Analytics, Trust & Identity and OpenAthens, alongside sales enablement for customers, HE, FE and skills. With 200+ colleagues across multiple disciplines and some global delivery, it’s a high energy, collaborative directorate focused on achieving ambitious business targets. A major priority is driving high value sales of Jisc products and services into existing and new markets to grow sustainable revenue and reduce reliance on grant funding.

The role: This is an evolving role shaped by the growing need for effective sales processes around product introduction, to drive revenue and help the sales teams sell and deliver for their customers. You’ll work alongside the Deputy director of sales operations and enablement as well as independently, make informed decisions and influence senior stakeholders, including heads of product and relationship management across HE and FE. You’ll collaborate closely with the Director of Product, the Head of Commercial in GCTO and finance partners to ensure products are ready for sale and service in line with revenue commitments. You will achieve this by leading planning cycles across sales and product teams, overseeing monthly forecasting, performance and the annual planning process. You’ll also own sales operations within the wider operations function, working closely with deputy directors in the customer sales team. The operations team provides essential support to the Customer & Sector Enablement Managing Director, senior leadership team and the wider directorate, as well as shared services such as CRM and member subscriptions.

What you’ll be doing:

• Ownership of the annual sales planning schedule, quarterly reviews and monthly sales pipeline meeting schedule and chairing.
• Responsibility for managing stakeholders’ business-wide at all levels (sector heads, heads of product) within the virtual team to undertake the agreed tasks.
• Ownership and ensuring effective delivery of the annual sales launch event, working with the director and deputy directors of sales.
• Developing a full working knowledge and understanding of Jisc sales targets across the CSE directorate.
• Use the CRM to populate the monthly performance reports and compile summaries with input from commercial directors.
• Driving project planning around PLM and sales targets, and alignment with project timelines and constraints.
• Supporting project governance – including preparing documentation, managing risks, stage gates, weekly and monthly reporting, decision logging, and budget tracking.

What we are looking for:

• Strong understanding of sales strategies, processes, and performance metrics.
• Demonstrable experience in planning, running and delivering projects.
• Experience of managing senior and executive stakeholders.
• Experience in supporting and optimising sales teams.
• Ability to communicate and influence at all levels to get tasks and projects completed.

We know that sometimes people can be put off applying for a job if they think they can’t tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but if you feel this role is perfect for you. You may be just the right candidate for this or other roles!

Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is something we value, so you may need to travel on occasion to any of our hub offices.

Why work for us? At Jisc, every role is meaningful, and every individual is valued. We foster a culture of continuous learning and personal growth, offering opportunities to develop new skills and make a real impact in education and research. With a strong focus on work-life balance, we embrace flexible working that prioritises outcomes over hours, empowering you to create a rhythm that energises both your professional and personal life. Jisc’s culture is powered by our four guiding principles: putting customers first, driving innovation, creating impact, and championing inclusive collaboration to deliver sustainable outcomes and shape a better future.

Discover the amazing benefits we provide! Here’s what you can look forward to:

• Flexible work pattern, which can adapt to suit your schedules and personal commitments.
• 31 days annual leave (plus bank holidays) that includes three closure days over Christmas.
• Buy up to an additional 5 days leave during the flexible benefits window.
• A range of wellbeing lifestyle benefits including company paid health care cash plan, mental health first aiders and support.
• A company culture of continuous learning with access to thousands of LinkedIn Learning courses, and lots of resources and opportunities to support your development.
• Allocated allowance of up to £250 to equip your home office.
• Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money.
• A wide range of discounts and cashback from retailers and big-name high-street stores.
• Family friendly policies including enhanced parental, maternity and paternity and co-parental leave as well as opportunity for career breaks.
• Support your volunteering with up to 3 days volunteer leave.

Equity, diversity and inclusion: Jisc believe our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging. We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status.

Application process: Please let us know how we can best accommodate you throughout the recruitment process. We’re committed to making our process accessible and comfortable for everyone - just tell us what works best for you. Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls! We’re really looking forward to getting to know the real you.

While we encourage the use of AI tools to help you get started on your CV or cover letter, we encourage you to review your application before submitting. Make sure it truly reflects your own voice, experiences, and personality.

If you are currently a Jisc employee, please apply through your Dayforce Employee profile. We have a thorough background screening process that verifies the details you share with us in your CV and your application. Any inaccurate information supplied during the application stages can lead to a job offer being withdrawn.

Sponsorship: Jisc has an active sponsor licence to recruit on a Skilled worker visa basis. Candidates wishing to apply who require sponsorship should determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevant Home Office criteria. Jisc does not offer any financial re-imbursement towards the applicant costs, such as re-location, skilled worker visa and dependant costs or the immigration health charge.