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- Tasks: Be the go-to person for member organizations, managing relationships and ensuring satisfaction with Jisc services.
- Company: Join Jisc, a not-for-profit agency transforming education and research through innovative tech solutions.
- Benefits: Enjoy flexible work hours, 31 days of leave, and a range of wellness perks.
- Why this job: Make a real impact in education while working remotely and collaborating with a passionate team.
- Qualifications: Strong communication skills, digital literacy, and experience in adult learning are a plus.
- Other info: Remote role based in Wales with some travel; competitive salary negotiable based on experience.
Jisc is looking for a Relationship Manager to join our team on a part-time, 0.5 FTE, permanent contract. This role is Remote – (based in Wales). Some travel to member sites is required, and a need to stay overnight for team away days. In return, you will receive a competitive salary of £42,500 per annum negotiable depending on experience. Jisc is the UK digital, data and technology agency focused on tertiary education, research, and innovation. We are a not-for-profit organisation with a big ambition to improve lives through education and research by providing hardware, software, and networking solutions. Our talented people bring their own unique skills and experience to empower our members and customers with the technology they need to succeed. Take your next career step with us and you can make a real difference to the education and research sectors. Responsibilities will include: You will be available to senior representatives of membership organisations as the principal point of contact with respect to all Jisc products, services and development programmes The Relationship Manager conducts reviews and relationship management activities with a portfolio of members with respect to the organisational consumption of Jisc products and services and identifying how members can further increase the value of their Jisc membership To be responsible for the quality-of-service Jisc delivers to members, facilitating service delivery teams to do what is necessary for specific accounts, including trouble shooting and handling of complaints The satisfaction of allocated member accounts will be your responsibility You will support members in matching their requirements to the full range of existing Jisc products and services and champion the member’s requirement within Jisc, and take ownership of their issues all the way through to resolution Key Skills and Experience: You are able to assimilate information and to communicate it effectively to both members and colleagues As a strong team player, you are able to function at a high level within the context of your team, as well as being strongly motivated to operate using your own initiative You will be literate in digital technologies and be comfortable with a matrix management environment and willing to operate flexibly across a large and often diverse geography and membership base As a field-based worker, you will be comfortable with regular travel, working on-the-move and working remotely from an office environment If you have experience of working in work based or adult and community learning in Wales and an understanding of Jisc and its products and services this would be advantageous. Some of our benefits: Flexible work pattern, which can adapt to suit your schedules and personal commitments 31 days annual leave (plus bank holidays) that includes an additional three closure days over Christmas plus the opportunity to buy up to an additional 5 days Generous flexible pension schemes Protection benefit – life cover Annual Jisc performance award A range of wellbeing lifestyle benefits including company paid health care cash plan, employee assistance programme, mental health first aiders and support A generous budget to support you with external learning and continuous professional development Allocated allowance of up to £250 to equip your home office Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money The opportunity to donate to charity tax-free with our Payroll Giving benefit Electric Car Lease Scheme and option to purchase SmartTech – spreading the cost of your everyday white goods and technology A wide range of discounts from retailers and big-name high-street stores and CSSC membership Family friendly policies including enhanced parental, maternity and paternity leave and opportunity for career breaks Support your volunteering with up to 3 days volunteer leave Cycle to work scheme and eye care scheme including free eye test vouchers and £70 towards new glasses for VDU use Free flu vaccinations Employee recognition awards and travel loans A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning So, if you are looking for a new challenge then please click ‘apply’ today to be forwarded to our online recruitment portal and become our new Relationship Manager
Relationship Manager, FE & Skills employer: Jisc
Contact Detail:
Jisc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Manager, FE & Skills
✨Tip Number 1
Familiarize yourself with Jisc's products and services. Understanding what we offer will help you communicate effectively with potential members and demonstrate how you can add value to their experience.
✨Tip Number 2
Network with professionals in the education and technology sectors. Building relationships with individuals who are already part of the community can provide insights and potentially lead to referrals.
✨Tip Number 3
Highlight your experience in relationship management and customer service during interviews. Be prepared to share specific examples of how you've successfully managed client relationships and resolved issues.
✨Tip Number 4
Show your enthusiasm for remote work and flexibility. Since this role involves working from home and traveling, emphasize your ability to manage your time effectively and adapt to different environments.
We think you need these skills to ace Relationship Manager, FE & Skills
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Relationship Manager position. Tailor your application to highlight how your skills and experiences align with what Jisc is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasize any experience you have in relationship management, particularly in educational or community settings. Mention specific examples where you've successfully managed client relationships or improved service delivery.
Showcase Communication Skills: Since effective communication is key for this role, provide examples in your application that demonstrate your ability to convey information clearly and work collaboratively with both members and colleagues.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your understanding of Jisc's mission and values. Explain why you are passionate about improving lives through education and how you can contribute to their goals as a Relationship Manager.
How to prepare for a job interview at Jisc
✨Understand Jisc's Mission
Before the interview, make sure you understand Jisc's mission and how it aims to improve lives through education and research. This will help you align your answers with their goals and demonstrate your commitment to their vision.
✨Showcase Your Relationship Management Skills
Prepare examples from your past experiences where you successfully managed relationships with clients or stakeholders. Highlight how you identified their needs and ensured their satisfaction, as this is crucial for the Relationship Manager role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complaints. Think of specific situations where you resolved issues effectively and be ready to discuss your approach.
✨Demonstrate Flexibility and Initiative
Since the role involves remote work and travel, emphasize your ability to adapt to different environments and your initiative in managing your workload. Share examples of how you've successfully worked independently in the past.
