Level One Network Operations Engineer (24/7) - Hybrid - Permanent in Oxford

Salary: Circa £26,000 per annum (negotiable based on experience) + comprehensive benefits package + shift allowance of 25%

Hours: 38.5 hours

Shifts: 4 on 4 off – 2 days, 2 nights (07:00 - 19:00 / 19:00 – 07:00)

Contract: Permanent

Location: Working style: Hybrid - A blend of working from home and your nominated hub office. We have hubs located in London, Bristol, Manchester and Oxford.

Please be aware a valid full UK Driving licence is required for this position.

About Jisc:

For 30 years Jisc has pioneered digital solutions for UK education and research, transforming how knowledge is created, shared and used. We are uniquely positioned to protect, promote and lead the sector in digital and data transformation, making a difference to students, communities and society. Together, we are working to build a better digital future for education and research.

About the role:

This role offers a structured 4‑on, 4‑off shift pattern (two days followed by two nights, 07:00–19:00/19:00–07:00), giving you predictable rotation and a clear work–life balance. Alongside the 38.5‑hour working week, you’ll also benefit from a generous 25% shift allowance, making this an excellent opportunity for those who thrive in a hybrid, round‑the‑clock operations environment.

You’ll be part of our Ops Desk, working closely with our 2nd and 3rd line teams. Operating 24/7 on the same 4‑on, 4‑off rota, the Ops Desk is responsible for proactive monitoring and fault resolution. Within this team, you’ll take ownership of 1st line activities across our network, security, and cloud products, playing a key role in keeping our services running smoothly.

Responsibilities will include:

• Proactively monitor customer networks via our internal monitoring system, investigating, troubleshooting, and resolving issues
• Provide incident management and technical resolution of 1st line network and security related faults and prompt escalation to 2nd line when required
• Accept, agree and carry out tasks assigned by the team leader as related to the team’s primary objectives
• Provide end to end incident management throughout the incident lifecycle

Key Skills and Experience:

• Hold a valid full UK driving licence and be capable and willing to travel and work away from the based location – at times, out of normal working hours
• It would be great if you have a vendor equivalent qualification such as Juniper/Cisco/Security Associate Qualification
• Active use of corporate systems
• Can present complex information to both technical and non-technical audiences, and facilitate collaboration between stakeholders who share common objectives
• Fully understands the importance of security to own work and the operation of the organisation. Seeks specialist security knowledge or advice when required to support own work or work of immediate colleagues.

We know that sometimes people can be put off applying for a job if they think they can’t tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but if you feel this role is perfect for you. You may be just the right candidate for this or other roles!

Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is something we value, so you may need to travel on occasion to any of our hub offices.

Why work for us?

At Jisc, every role is meaningful, and every individual is valued. We foster a culture of continuous learning and personal growth, offering opportunities to develop new skills and make a real impact in education and research. With a strong focus on work-life balance, we embrace flexible working that prioritises outcomes over hours, empowering you to create a rhythm that energises both your professional and personal life.

Jisc’s culture is powered by our four guiding principles: putting customers first, driving innovation, creating impact, and championing inclusive collaboration to deliver sustainable outcomes and shape a better future.

Discover the amazing benefits we provide! Here’s what you can look forward to:

• Flexible work pattern, which can adapt to suit your schedules and personal commitments
• 31 days annual leave (plus bank holidays) that includes three closure days over Christmas
• Buy up to an additional 5 days leave during the flexible benefits window
• A range of wellbeing lifestyle benefits including company paid health care cash plan, mental health first aiders and support
• A company culture of continuous learning with access to thousands of LinkedIn Learning courses, and lots of resources and opportunities to support your development
• Allocated allowance of up to £250 to equip your home office
• Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money
• A wide range of discounts and cashback from retailers and big-name high-street stores
• Family friendly policies including enhanced parental, maternity and paternity and co-parental leave as well as opportunity for career breaks
• Support your volunteering with up to 3 days volunteer leave

Equity, diversity and inclusion:

Jisc believe our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging. We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status.

Application process:

Please let us know how we can best accommodate you throughout the recruitment process. We’re committed to making our process accessible and comfortable for everyone - just tell us what works best for you.

Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls!

We’re really looking forward to getting to know the real you. While we encourage the use of AI tools to help you get started on your CV or cover letter, we encourage you to review your application before submitting. Make sure it truly reflects your own voice, experiences, and personality.

If you are currently a Jisc employee, please apply through your Dayforce Employee profile.

We have a thorough background screening process that verifies the details you share with us in your CV and your application. Any inaccurate information supplied during the application stages can lead to a job offer being withdrawn.

Please note that this role is not eligible for Skilled Worker visa sponsorship. This decision is based on current Home Office eligibility criteria, which require specific conditions to be met in terms of job type, salary level, and other factors. As such, we are unable to offer sponsorship for this position.