Customer Success & Digital Marketing Apprentice in Manchester

Salary: £22,000 per annum plus excellent bespoke benefits

Working week: Monday – Friday 9am to 5pm

Hours: 35 hours per week

Duration: 15th September 2026 – 28th July 2028

Working style: Hybrid working – Minimum one day per week of in-person collaboration at our Manchester office.

Qualification you will earn: Level 3 qualification in multi-channel marketing (equivalent to an A-level)

Why Choose a Jisc Apprenticeship?

At Jisc, we’re proud to foster a supportive and inclusive environment where every voice is valued. Our September 2026 apprenticeship programme offers a range of exciting opportunities designed to help you grow and thrive in the digital sector. Whether you’re just beginning your journey or expanding on existing technical experience, we’ll provide the tools and training to help you succeed.

We live by our guiding principles and welcome applicants who share our values and are driven by our mission to improve lives through digital transformation.

• Customer First – Take ownership, communicate effectively, and focus on quality solutions that deliver on our promises.
• Never Stand Still – Look ahead, welcome new ideas, and drive continuous improvement.
• Make an Impact – Be confident, stay curious, and deliver meaningful, sustainable value for our customers.
• Always Inclusive – Collaborate openly, embrace diversity, and create space for every voice to be heard.

Your future team:

As part of Prospects.ac.uk, the UK’s leading graduate careers site with over a million monthly student visitors, our Customer Success team plays a central role in delivering high quality digital marketing campaigns for employers across the UK. We’re a collaborative, service driven team focused on guiding clients through every stage of their campaign journey. Our priority is making sure customers feel informed, supported, and confident, with clear communication and proactive problem solving at the heart of everything we do.

Working closely with our sales account managers, we help employers promote their opportunities to the UK’s largest graduate audience. It’s a fast paced, communicative environment built on shared success, where great customer service and effective digital marketing go hand in hand.

What your day looks like:

You’ll be at the centre of campaign delivery and the customer experience. Your day might include:

• Logging new customer orders into our CRM (Salesforce) to kick off campaigns smoothly.
• Supporting the sales team by ensuring campaign details are accurate and ready for delivery.
• Guiding customers through the process by gathering the information and wording required for their advertisements, while addressing enquiries to ensure the campaign progresses smoothly.
• Coordinating with our digital advertising operations team to deliver campaigns on time and to specification.
• Producing campaign performance insights for account managers to help shape future recommendations.

Every interaction you have contributes to a seamless customer journey, and you’ll quickly become a trusted point of contact for both customers and colleagues.

How this role supports Multi-Channel Marketing:

Our customers promote their opportunities across a range of digital channels, including job boards, targeted email, social media, and display advertising. As part of this role, you’ll learn how these channels work together to create effective, multi‑touch campaigns that reach the right students at the right time.

Your responsibilities will give you hands-on experience with:

• Building and delivering campaigns across multiple platforms
• Adapting messaging and creative assets for different channels
• Using performance data to optimise future activity
• Supporting the full marketing lifecycle through Customer Success

This multichannel exposure directly links to the qualification you’ll earn during your apprenticeship, giving you both the theory and the real-world experience to apply it confidently.

The combination of customer journey ownership, sales support, and multi‑channel marketing experience sets you up for future roles such as Account Manager, Customer Success Executive, or Digital Marketing Executive.

Who we’re looking for:

You don’t need experience, just enthusiasm and a genuine interest in digital marketing, customer experience, or technology. We’d love to hear from you if you’re someone who:

• Enjoys helping people and communicating clearly
• Organised and pays attention to detail
• Curious, proactive, and eager to learn
• Has explored creative or digital tools (social media, design, media studies, digital art, even just for fun!)

Ready to shape the customer journey, support sales, and dive into multi‑channel marketing? Apply now and kick‑start an exciting career!

At Jisc we value in-person meetings wherever possible, so you’ll be expected to travel to our Manchester office at a minimum of once a week (though you’re welcome to come in more often if you fancy it). These face-to-face meetups spark creative collaboration, strengthen team relationships, and boost bonding, and you’ll get to enjoy our swanky offices while you’re at it. You’ll also benefit from ongoing development and support in your role, with opportunities to grow your skills, learn from colleagues, and shape your career in a collaborative environment.

Discover the amazing benefits we provide! Here’s what you can look forward to:

• Hands-On Experience - Work on real projects.
• Mentorship and Support - One-on-one support from experienced professionals.
• Career Growth - Opportunities for advancement.
• Community - Join networks like Youth Network, LGBTQ+, Neurodiversity, Women’s Network, and more.
• 31 days annual leave (plus bank holidays) that includes three closure days over Christmas
• Flexible work pattern, which can adapt to suit your schedules and personal commitments
• Buy up to an additional 5 days leave during the flexible benefits window
• A range of wellbeing lifestyle benefits including company paid health care cash plan, mental health first aiders and support
• Allocated allowance of up to £250 to equip your home office
• Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money
• A wide range of discounts and cashback from retailers and big-name high-street stores
• Support your volunteering with up to 3 days volunteer leave
• Claim back the cost of a Young Person’s Railcard each year, saving 1/3 on rail travel

Entry requirements:

There are different entry requirements depending on the apprenticeship level. You will need to have the following:

• At least 5 GCSEs/or equivalent (including Maths and English) at grades 4+ (A-C) or above (please ensure these are visible on your CV, or you may risk your application being declined)
• You are 16 years of age or over by the time you start your apprenticeship
• A UK resident (for at least the past 3 years) with the right to work in the UK who will be living in England for the duration of the apprenticeship.
• To qualify for the apprenticeship levy you need to reside in England or be able to work from an England Jisc office for a minimum of 3 days per week.
• Not in full-time education (you can of course be in education when you apply but must have completed your studies by the time the apprenticeship starts.)

Eligibility:

Please note that we will not be able to offer you this apprenticeship if you have a Marketing qualification (or similar subject) at the same level or higher.

• Level 3 Diploma (including A-level) in Marketing
• Foundation Degree or Higher National Certificate/Diploma in Marketing
• Undergraduate or postgraduate degrees in marketing or closely related fields

Sponsorship:

Please note that this role is not eligible for Skilled Worker visa sponsorship. This decision is based on current Home Office eligibility criteria, which require specific conditions to be met in terms of job type, salary level, and other factors. As such, we are unable to offer sponsorship for this position.

Supporting you through the recruitment process:

We’re committed to an inclusive recruitment process that removes barriers and empowers you to showcase your talent. If you have a disability, long-term health condition, are neurodivergent, or need reasonable adjustments for any other reason, please let us know at any stage of the process so that we can support.

Interview Process:

Once we receive your application, it will be reviewed against the criteria outlined for the role. You will receive an email confirming whether you’ve been shortlisted or not selected to progress further. If shortlisted, a member of the Jisc Talent Acquisition team will contact you to arrange an initial conversation. Following this, you will be invited to submit a short video response to a selection of scenario-based questions, giving us an opportunity to learn more about you. Candidates who progress will be invited to an online interview with the hiring team. We aim to complete all interviews by the end of April 2026 and will contact you afterwards regarding any offers of employment. We look forward to receiving your application and wish you the very best of luck!