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- Tasks: Monitor and resolve network issues while collaborating with a dynamic team.
- Company: Join Jisc, a leader in digital solutions for education and research.
- Benefits: Enjoy a competitive salary, flexible work patterns, and 31 days annual leave.
- Why this job: Make a real impact in education while enjoying a balanced work-life schedule.
- Qualifications: Valid UK driving licence and a passion for technology and problem-solving.
- Other info: Embrace continuous learning and growth in a supportive environment.
The predicted salary is between 22000 - 30000 £ per year.
Salary: Circa £26,000 per annum (negotiable based on experience) + comprehensive benefits package + shift allowance of 25%
Hours: 38.5 hours
Shifts: 4 on 4 off – 2 days, 2 nights (07:00 - 19:00 / 19:00 – 07:00)
Contract: Permanent
Reports into: Level 1 network ops engineer team leader
Location: Working style: Hybrid - A blend of working from home and your nominated hub office. We have hubs located in London, Bristol, Manchester and Oxford.
Please be aware a valid full UK Driving licence is required for this position.
About the role:
This role offers a structured 4‑on, 4‑off shift pattern (two days followed by two nights, 07:00–19:00/19:00–07:00), giving you predictable rotation and a clear work–life balance. Alongside the 38.5‑hour working week, you’ll also benefit from a generous 25% shift allowance, making this an excellent opportunity for those who thrive in a hybrid, round‑the‑clock operations environment.
You’ll be part of our Ops Desk, working closely with our 2nd and 3rd line teams. Operating 24/7 on the same 4‑on, 4‑off rota, the Ops Desk is responsible for proactive monitoring and fault resolution. Within this team, you’ll take ownership of 1st line activities across our network, security, and cloud products, playing a key role in keeping our services running smoothly.
Responsibilities will include:
- Proactively monitor customer networks via our internal monitoring system, investigating, troubleshooting, and resolving issues
- Provide incident management and technical resolution of 1st line network and security related faults and prompt escalation to 2nd line when required
- Accept, agree and carry out tasks assigned by the team leader as related to the team’s primary objectives
- Provide end to end incident management throughout the incident lifecycle
Key Skills and Experience:
- Hold a valid full UK driving licence and be capable and willing to travel and work away from the based location – at times, out of normal working hours
- It would be great if you have a vendor equivalent qualification such as Juniper/Cisco/Security Associate Qualification
- Active use of corporate systems
- Can present complex information to both technical and non-technical audiences, and facilitate collaboration between stakeholders who share common objectives
- Fully understands the importance of security to own work and the operation of the organisation. Seeks specialist security knowledge or advice when required to support own work or work of immediate colleagues.
We know that sometimes people can be put off applying for a job if they think they can’t tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but if you feel this role is perfect for you. You may be just the right candidate for this or other roles!
Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is something we value, so you may need to travel on occasion to any of our hub offices.
Why work for us?
At Jisc, every role is meaningful, and every individual is valued. We foster a culture of continuous learning and personal growth, offering opportunities to develop new skills and make a real impact in education and research. With a strong focus on work-life balance, we embrace flexible working that prioritises outcomes over hours, empowering you to create a rhythm that energises both your professional and personal life.
Jisc’s culture is powered by our four guiding principles: putting customers first, driving innovation, creating impact, and championing inclusive collaboration to deliver sustainable outcomes and shape a better future.
Discover the amazing benefits we provide! Here’s what you can look forward to: Flexible work pattern, which can adapt to suit your schedules and personal commitments. 31 days annual leave (plus...
Level One Network Operations Engineer (24/7) - Hybrid - Permanent in London employer: Jisc
Contact Detail:
Jisc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level One Network Operations Engineer (24/7) - Hybrid - Permanent in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Jisc on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Level One Network Operations Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss network monitoring, incident management, and troubleshooting. We want to see your passion for keeping services running smoothly!
✨Tip Number 3
Show us your problem-solving skills! During the interview, be ready to share examples of how you've tackled technical issues in the past. We love candidates who can think on their feet and come up with creative solutions.
✨Tip Number 4
Don’t forget to highlight your willingness to learn and grow! At Jisc, we value continuous learning, so let us know how you're keen to develop your skills and contribute to our mission of transforming education and research.
We think you need these skills to ace Level One Network Operations Engineer (24/7) - Hybrid - Permanent in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Level One Network Operations Engineer role. Highlight any relevant qualifications, especially if you have vendor certifications like Juniper or Cisco.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're excited about this position at Jisc. Share specific examples of how your past experiences align with the responsibilities of the role, especially in network monitoring and incident management.
Showcase Your Problem-Solving Skills: In your application, emphasise your ability to troubleshoot and resolve issues. We want to see how you've handled challenges in previous roles, particularly in a 24/7 operations environment.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at Jisc
✨Know Your Tech
Brush up on your knowledge of network operations, especially around monitoring systems and incident management. Be ready to discuss any relevant qualifications like Juniper or Cisco certifications, as well as your experience with troubleshooting network issues.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical challenges in the past. Think about specific incidents where you had to investigate and resolve issues, and be ready to explain your thought process during those situations.
✨Understand the Company Culture
Familiarise yourself with Jisc's mission and values. Highlight how your personal values align with their focus on innovation and collaboration. This will show that you're not just a fit for the role, but also for the company culture.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the tools they use, and how success is measured in the role. This demonstrates your genuine interest in the position and helps you assess if it's the right fit for you.
