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- Tasks: Monitor and resolve network issues while collaborating with a dynamic team.
- Company: Join Jisc, a leader in digital solutions for education and research.
- Benefits: Enjoy a competitive salary, 31 days annual leave, and a generous shift allowance.
- Why this job: Make a real impact in education while enjoying a flexible work-life balance.
- Qualifications: Valid UK driving licence and a passion for technology and problem-solving.
- Other info: Embrace continuous learning and career growth in a supportive environment.
The predicted salary is between 22000 - 30000 £ per year.
Salary: Circa £26,000 per annum (negotiable based on experience) + comprehensive benefits package + shift allowance of 25%
Hours: 38.5 hours
Shifts: 4 on 4 off – 2 days, 2 nights (07:00 - 19:00)
Contract: Permanent
Reports into: Level 1 network ops engineer team leader
Location: Working style: Hybrid - A blend of working from home and your nominated hub office. We have hubs located in London, Bristol, Manchester and Oxford. Please be aware a valid full UK Driving licence is required for this position.
About Jisc: For 30 years Jisc has pioneered digital solutions for UK education and research, transforming how knowledge is created, shared and used. We are uniquely positioned to protect, promote and lead the sector in digital and data transformation, making a difference to students, communities and society. Together, we are working to build a better digital future for education and research. Raise your potential at Jisc through our culture of lifelong learning. At Jisc, we’re all about growth, so embrace new challenges, sharpen your skills and shape a career that excites you.
About the role: This role offers a structured 4-on, 4-off shift pattern (two days followed by two nights, 07:00 - 19:00), giving you predictable rotation and a clear work–life balance. Alongside the 38.5-hour working week, you’ll also benefit from a generous 25% shift allowance, making this an excellent opportunity for those who thrive in a hybrid, round-the-clock operations environment. You’ll be part of our Ops Desk, working closely with our 2nd and 3rd line teams. Operating 24/7 on the same 4-on, 4-off rota, the Ops Desk is responsible for proactive monitoring and fault resolution. Within this team, you’ll take ownership of 1st line activities across our network, security, and cloud products, playing a key role in keeping our services running smoothly.
Responsibilities will include:
- Proactively monitor customer networks via our internal monitoring system, investigating, troubleshooting, and resolving issues
- Provide incident management and technical resolution of 1st line network and security related faults and prompt escalation to 2nd line when required
- Accept, agree and carry out tasks assigned by the team leader as related to the team’s primary objectives
- Provide end to end incident management throughout the incident lifecycle
Key Skills and Experience:
- Hold a valid full UK driving licence and be capable and willing to travel and work away from the based location – at times, out of normal working hours
- It would be great if you have a vendor equivalent qualification such as Juniper/Cisco/Security Associate Qualification
- Active use of corporate systems
- Can present complex information to both technical and non-technical audiences, and facilitate collaboration between stakeholders who share common objectives
- Fully understands the importance of security to own work and the operation of the organisation. Seeks specialist security knowledge or advice when required to support own work or work of immediate colleagues.
We know that sometimes people can be put off applying for a job if they think they can’t tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but if you feel this role is perfect for you. You may be just the right candidate for this or other roles.
Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is something we value, so you may need to travel on occasion to any of our hub offices.
Why work for us? At Jisc, every role is meaningful, and every individual is valued. We foster a culture of continuous learning and personal growth, offering opportunities to develop new skills and make a real impact in education and research. With a strong focus on work-life balance, we embrace flexible working that prioritises outcomes over hours, empowering you to create a rhythm that energises both your professional and personal life. Jisc's culture is powered by our four guiding principles: putting customers first, driving innovation, creating impact, and championing inclusive collaboration to deliver sustainable outcomes and shape a better future.
Discover the amazing benefits we provide. Here’s what you can look forward to: Flexible work pattern, which can adapt to suit your schedules and personal commitments. 31 days annual leave (plus...
Level One Network Operations Engineer (24/7) - Hybrid - Permanent in England employer: Jisc
Contact Detail:
Jisc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level One Network Operations Engineer (24/7) - Hybrid - Permanent in England
✨Tip Number 1
Network like a pro! Reach out to current employees at Jisc on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Level One Network Operations Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss network monitoring, incident management, and troubleshooting. We want to see that you can handle those 1st line activities with ease!
✨Tip Number 3
Show your passion for continuous learning! Jisc values growth, so be ready to share how you've developed your skills in the past and how you plan to keep evolving in this role. It’s all about that lifelong learning vibe!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to a better digital future for education and research.
We think you need these skills to ace Level One Network Operations Engineer (24/7) - Hybrid - Permanent in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Level One Network Operations Engineer role. Highlight relevant experience and skills that match the job description, especially around network monitoring and incident management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role at Jisc and how your background makes you a great fit. Don’t forget to mention your willingness to embrace the hybrid working model!
Showcase Your Technical Skills: Since this role involves technical troubleshooting, be sure to showcase any relevant qualifications or experiences with network and security systems. If you have vendor qualifications like Cisco or Juniper, make them stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Jisc!
How to prepare for a job interview at Jisc
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to network operations. Familiarise yourself with common issues and troubleshooting techniques, especially those relevant to 1st line support. Being able to discuss specific scenarios will show that you're ready for the role.
✨Show Your Problem-Solving Skills
Prepare to share examples of how you've tackled technical problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your ability to think critically and resolve issues effectively.
✨Understand the Company Culture
Research Jisc's values and mission. Be ready to explain how your personal values align with theirs, especially around innovation and collaboration. Showing that you understand their culture will make you a more appealing candidate.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, the tools they use, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.
