At a Glance
- Tasks: Lead the strategy for our service provider ecosystem in a dynamic cross-border marketplace.
- Company: Join JD.com, a diverse and inclusive workplace committed to innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a vibrant team focused on global expansion and local execution.
- Why this job: Shape partnerships that drive marketplace success and enhance seller experiences.
- Qualifications: Experience in e-commerce and strong partnership management skills required.
The predicted salary is between 60000 - 80000 £ per year.
Key Responsibilities
- Own the strategy and development of the service provider ecosystem across the cross-border marketplace.
- Identify, evaluate, and onboard strategic service partners across fulfillment, logistics, tax, listing, and related domains.
- Define partnership frameworks, including onboarding standards, performance management, and scaling mechanisms.
- Build and manage long-term relationships with service providers, driving alignment on service quality, performance, and growth objectives.
- Work closely with Product teams to integrate partner capabilities into platform tools, workflows, and seller journeys.
- Collaborate with Seller, Category, and Operations teams to align service offerings with seller needs and business priorities.
- Establish performance metrics and governance models to ensure service quality, reliability, and scalability.
- Drive adoption of service provider solutions among sellers, improving onboarding efficiency and operational outcomes.
- Identify ecosystem gaps and introduce new capabilities to support marketplace expansion and cross-border complexity.
Qualifications
- Experience in e-commerce, cross-border marketplace, or platform ecosystem roles, with a focus on partnerships or business development.
- Strong understanding of cross-border seller needs, including fulfillment, logistics, tax compliance, and listing operations.
- Proven experience in building and managing partnerships or ecosystems, with the ability to scale supply-side capabilities.
- Experience working cross-functionally with Product, Operations, and Business teams to drive integration and execution.
- Strong stakeholder management and negotiation skills, with the ability to build long-term, scalable partnerships.
- Analytical mindset, with experience defining metrics and evaluating partner performance.
- Ability to operate in a cross-border, multi-market environment, balancing global consistency with local execution.
- Fluent in English; additional language skills are a plus.
Equal Opportunity Employer
At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
Service Providers & Partnerships Manager employer: JINGDONG RETAIL (UK) LIMITED
At JD.com, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through comprehensive training programmes and opportunities for career advancement within the thriving e-commerce sector. Located in a vibrant marketplace, we provide our team with the unique advantage of working at the forefront of cross-border commerce, where diverse perspectives are valued and every contribution makes a meaningful impact.
Contact Details:
JINGDONG RETAIL (UK) LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Providers & Partnerships Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential partners. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Showcase your expertise! Create a portfolio or case studies that highlight your experience in managing partnerships and ecosystems. This will give you an edge when discussing your fit for the role.
✨Tip Number 3
Be proactive! Don’t wait for job openings to appear. Reach out directly to companies you admire, like us at StudySmarter, and express your interest in contributing to their service provider ecosystem.
✨Tip Number 4
Prepare for interviews by understanding the company’s needs. Research their current partnerships and think about how you can add value. Tailoring your approach shows you're serious about the role!
We think you need these skills to ace Service Providers & Partnerships Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in e-commerce and partnerships. We want to see how your skills align with the role of Service Providers & Partnerships Manager, so don’t hold back!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to build and manage partnerships. Use metrics where possible to show how you’ve driven performance and growth – we love numbers!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the team.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at JINGDONG RETAIL (UK) LIMITED
✨Know Your Ecosystem
Before the interview, dive deep into the service provider ecosystem relevant to the role. Understand the key players in fulfillment, logistics, and tax compliance. This knowledge will help you speak confidently about how you can contribute to building and managing partnerships.
✨Showcase Your Cross-Functional Experience
Be ready to discuss your experience working with Product, Operations, and Business teams. Prepare specific examples of how you've driven integration and execution in past roles. This will demonstrate your ability to collaborate effectively across departments.
✨Metrics Matter
Since the role involves establishing performance metrics, come prepared with examples of how you've defined and evaluated partner performance in previous positions. Highlight any analytical tools or frameworks you've used to measure success.
✨Build Relationships
Emphasise your stakeholder management and negotiation skills. Share stories that illustrate how you've built long-term partnerships and aligned service quality with business objectives. This will show your potential employer that you can drive alignment and growth.
